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DOC Tables of Contents: 989900010203040506070809101112131415

ACM 26th International Conference on Design of Communication

Fullname:26th International Conference on Design of Communication
Editors:Carlos J. Costa; Aristidis Protopsaltis; Manuela Aparicio; Henrique O'Neill
Location:Lisbon, Portugal
Dates:2008-Sep-22 to 2008-Sep-24
Standard No:ISBN: 1-60558-083-X, 978-1-60558-083-8; Order Number: 613080; ACM DL: Table of Contents hcibib: DOC08
Links:Conference Home Page
  1. Documentation and design
  2. Talk 1: Rigo award winner
  3. Usability
  4. Accessibility
  5. Evaluation and experimentation
  6. DOC modelling
  7. Information design and learning
  8. Information systems and architecture
  9. Talk 2: Invited talk
  10. Invited panel
  11. Version control
  12. Aesthetics and creativity
  13. Knowledge management
  14. Talk 3: Rigo award winner
  15. Posters

Documentation and design

Help-based tutorials BIBAFull-Text 1-8
  David G. Novick; Oscar D. Andrade; Nathaniel Bean; Edith Elizalde
The consensus of the documentation literature is that users rarely use help, usually preferring to muddle through. To increase use of help, tutorials for novice users could be changed from guided presentations toward using the system's actual help system. To determine whether this approach would increase users' use of help when they encountered problems with an application, we developed an alternative, help-based tutorial introduction to Microsoft Publisher. We compared the behaviors of users introduced to Publisher with the help-based tutorial with the behaviors of users who learned from a traditional tutorial. A balanced study of 22 novice users of Publisher suggests that using a help-based tutorial leads to significantly greater use of help systems when users encounter problems. However, the data also suggest that the increased use of help may not lead to more effective task performance.
Designing UML and UML-based diagrams for technical documentation: where are we now? BIBAFull-Text 9-14
  Steve Murphy; Neil MacKinnon
UML diagrams are used to model real-world ideas and help users understand complex programming concepts. Developers and writers need to produce well-formed UML diagrams that can convey these ideas, and that are suitable for publishing in technical documentation. This paper examines the evolution of UML diagrams and tooling, with a focus on practices at the IBM Toronto Software Laboratory. It reviews the findings of two previous papers, which described obstacles to creating UML diagrams for publication and outlined numerous steps to help developers, writers, and graphic designers create useful UML diagrams. It shows how developers at the IBM Toronto Software Laboratory have added new features to existing modeling programs to improve the usability and design functions in IBM's suite of modeling tools. It describes the relative strengths and weaknesses of the two main types of graphics, and illustrates the beneficial impact of the addition of the SVG graphic export function to IBM's tooling. It shows how these functional improvements have resulted in a higher quality of UML diagrams submitted for publication by both technical and non-technical users.
A corpus analysis of simple account texts and the proposal of simplification strategies: first steps towards text simplification systems BIBAFull-Text 15-22
  Sandra M. Aluísio; Lucia Specia; Thiago A. S. Pardo; Erick G. Maziero; Helena M. Caseli; Renata P. M. Fortes
In this paper we investigate the main linguistic phenomena that can make texts complex and how they could be simplified. We focus on a corpus analysis of simple account texts available on the web for Brazilian Portuguese (BP). This study illustrates the need for text simplification to facilitate accessibility to information by poor readers and by people with cognitive disabilities. It also highlights features of simplification for BP, which may differ from other languages. Moreover, we propose simplification strategies and a Simplification Annotation Editor. This study consists of the first step towards building BP text simplification systems. One of the scenarios in which these systems could be used is that of reading electronic texts produced, e.g., by the Brazilian government or by news agencies.
Using customer input to drive change in user assistance BIBAFull-Text 23-30
  Robert Pierce
If designing and developing optimal products, services, and information requires clarity and audience awareness, then developing ways to acquire customer input is a critical piece in the best development workflow solutions [43]. Seeking direct input from customers and learning how they use a product are the most effective methods for generating ideas for enhancements and innovations to the technical content that supports a product, as well as to the product itself [21].
   Taking the steps to create opportunities for customer feedback enables direct customer input and establishes the proactive best practice of demonstrating to the customer that they are a top priority in the product development focus [34].
   While there may not be a fixed agenda for an optimal customer meeting, there may, in fact, be a set of topics for discussion that comprise a set of best practices for gaining customer input for the user assistance [45].
   Customer input helps provide requests for change and thus aids in managing change, raising the importance of a change and requirements management system [34, 52]. A change and requirements management system is even more critical in the context of application lifecycle management and globally distributed development [27, 49, 50, 55].
   Managing relationships with customers leads to a two-way path for collaboration, both for helping customers solve their problems and for a company to enhance its products and overall success [26, 28].

Talk 1: Rigo award winner

DOC and the power of things and representatives BIBAFull-Text 31-32
  Pelle Ehn
Social life is communication. To live in a society means sharing things. And this we do not through, but in, communication. That is how things become common, and hence how communities are formed.


A user-friendly interface for evaluating preference queries over tabular data BIBAFull-Text 33-42
  E. M. Nguer; N. Spyratos
We present a user friendly interface for querying tabular data (such as electronic catalogues), taking into account user preferences. The answer set is partitioned by the interface and presented to the user in the form of a sequence of blocks. The blocks are presented in decreasing order with respect to the preferences, under the control of the user.
Experience in remote user-centered design BIBAKFull-Text 43-46
  Katherine Haramundanis
To meet an immediate need in a new market, the corporation needed a customer document for installing a suite of tools that had previously been installed only by experienced service engineers. More than one support engineer had written a short document describing the installation tasks, but these documents pre-supposed a high level of expertise on the part of the installer. The challenge presented to Information Engineering was to create, from two such documents, a text that a customer could use to install the software tools.
   With the help of a world-wide team, internet tools, and two virtual sessions following user-centered design practices, a customer-oriented document was successfully created quickly at very low cost. This paper describes the process.
Keywords: Documentation, Design, User-centered Design, Remote collaborative work, Design of communication, Computer-supported collaborative work
The effect of violating visual conventions of a website on user performance and disorientation: how bad can it be? BIBAFull-Text 47-54
  Luis Santa-Maria; Mary C. Dyson
This experiment investigates what happens to user performance and disorientation when visual conventions of a genre are violated. It also looks at what happens to the user performance and disorientation over time. Twenty-eight participants were randomly allocated to two independent groups: one was tested with a conventional website and the other with a convention-violating website. The study comprised of two parts and on each part participants were tested on a different website. Results showed that in the first part participants who used the violating site performed worse and were more disoriented than participants who used the conventional version. But the performance of the participants of the convention-violating group improved over time so that by the end of the first part performance on both groups were equivalent. In the second part performance and disorientation on both groups were equivalent suggesting that users might rapidly adapt to visual convention violations.
On-line newspapers and multimedia content: an eye tracking study BIBAFull-Text 55-64
  Mauro Mosconi; Marco Porta; Alice Ravarelli
On-line newspapers have gone through great development lately, actually changing the world of press. On the other hand, the electronic medium is often regarded as the plain counterpart of paper, with straight transpositions of both content and layout. Successful information design for the Web, however, needs careful choices about communication styles and structural elements, to create really useful news complements. In this article we focus on the multimedia component of on-line newspapers, which is surely one of their most distinctive features compared to printed versions. Using eye tracking technology, we have studied five main design issues related to multimedia, obtaining results which could only be guessed with "traditional" usability tests.


Guiding accessibility issues in the design of websites BIBAFull-Text 65-72
  Lourdes Moreno; Paloma Martínez; Belén Ruiz
Including accessibility in the design of Websites 1.0 entails difficulties, but this situation becomes more complicated when the user becomes a creator in the web. There are new requirements to be considered in the design due to the user's active interaction in the web 2.0 environment, such as the web pages with user-generated content (like Blogs), where there are not only information receptors, but issuers as well. This paper offers a solution for including accessibility requirements in the design process based on using accessible content templates in order to preserve accessibility and the editing process using models and rules to annotate structure and semantics of contents. This annotation is added to the final codification, which will guarantee a better complement to the standards and accessibility guidelines.
An evaluation of web accessibility metrics based on their attributes BIBAFull-Text 73-80
  André P. Freire; Renata P. M. Fortes; Marcelo A. S. Turine; Debora M. B. Paiva
Accessibility is a concept related to providing access to Web content to people with different abilities and people using different devices. A number of metrics have been proposed in the last years to help to obtain quantitative Web accessibility levels. Each Web development project has different aspects, and the choice of a given Web accessibility metric should be carefully considered according to the needs of the project. In this paper, we present a review on the main existing Web accessibility metrics, emphasizing the main features and comparing their correlations from experimental data obtained from large scale evaluations. Project managers and evaluators should consider specific features for each given project to effectively choose a proper metric. Needs to adjust customized coefficients or to adhere to automatic evaluation tools are important issues to be observed.

Evaluation and experimentation

Evaluation of menu structure based on signal detection theory BIBAFull-Text 81-86
  Park Jong Soon; Rohae Myung
The purpose of the study is to present a methodology based on the sensitivity (the ability to detect signal) of the user's fixation in the design and evaluation of products. Sensitivity provides a theoretical background in modeling the human eye movement using visual signal detection.
   When a visual search is on the way, more eye fixations are necessary to visually process complex and vague area. From the aspect of recognition, well-design information structures were hypothesized to have fewer number of fixation and high sensitivity because well-designed menu structures reflecting the users' mental model would be well match with the product's menu structure, resulting in reducing the number of fixations.
   In this study, we propose a methodology based on the analysis of the sensitivity of the user fixation to support the design and evaluation of a user-centered menu structure relative to the human perception of information structure.
Globalization of graphics: delineating a research into using the scalable vector graphics file format to improve the translation of graphics BIBAFull-Text 87-92
  Jerry Donney; Steve Murphy; Chris Sacre; Alexander Scholz; David Walters
items in a software product that can be subject to translation is overwhelming. The issue is further compounded as the number of required target languages increases.
   This situation aptly describes the IBM technical documentation translation challenge. With each passing year, the number of documentation pages grows. It is safe to assume that the number of graphics used to improve user comprehension also increases proportionately along with the amount of new textual information.
   A system and process to automate translation is a necessity to curb the escalating cost of providing national language versions of graphics. IBM has such a system and process; however, they have been in place since the years of hardcopy manuals with some minor adjustments added when the World Wide Web tide swept the globe in the 1990s.
   Many years have passed and the method of producing technical documentation has changed with the introduction of XML and new graphics file formats. The time has come to revisit the current process of creating graphics, inserting them in an XML authoring environment, and then translating the whole package.
   This paper describes the current globalization of graphics environment and preliminary investigation into using Scalable Vector Graphics (SVG) to improve the end-to-end translation process.
ERP localization: exploratory study in translation: European and Brazilian Portuguese BIBAFull-Text 93-98
  Nuno G. Lopes; Carlos J. Costa
This paper is tackled the ERP localization process specifically focusing on the language. The paper examines the differences between European and Brazilian Portuguese. The analysis has been created using three translation catalogue files PO extension (English, Brazilian Portuguese and European Portuguese) from a ERP (Enterprise Resource Planning software) to identify specific linguistic differences. The linguistic differences according to organizational fields such as Financial, Production, Marketing/CRM and Information System are all also explored.
Experience report: communicating ethnographic findings effectively within multidisciplinary teams and to your clients BIBAFull-Text 99-102
  Gerianne Bartocci; Liza Potts; Clare Cotugno
Effective communication of findings and recommendations to your clients relies upon a shared repository of knowledge available to all members of a multidisciplinary team. Based upon our team's work assessing the communication landscape within a small hospital, this paper presents as a valuable documentation tool, the data inventory, which can serve as the repository of all knowledge acquired during the project. As described, this data inventory also serves as the foundation for all documentation and communication within the team and to the client. This tool allows for the documentation of the rich data obtained through ethnographic methods and serves as source for the team, ensuring all deliverables are consistent and accurate. A facility tour given to the CEO contextualized our findings and recommendations in the real-world domain of his institution..

DOC modelling

Modeling communication: one more piece falling into place BIBAFull-Text 103-110
  Sabah Al-Fedaghi
A variety of idealized models of communication systems exist, and all may have something in common. Starting with Shannon's communication model and ending with the seven layers OSI model, this paper presents progressively more advanced forms of modeling of communication systems by tying communication models together on the basis of the notion of flow. The communication system is divided into different spheres (sources, channels, and destinations), each with its own five interior stages: receiving, processing, creating, releasing, and communicating information. The flow of information is ontologically distinguished from the flow of physical signals. Accordingly, Shannon's and network-based OSI models are redesigned.
Web application and design of communication BIBAFull-Text 111-116
  Carlos J. Costa; Manuela Aparício
Traditional emphasis in the design of communications was in the production of written text, drawing, photos, sound, and multimedia. Web 2.0, gives another dimension. Design of communications is not only design of images, text and movies; it is also interaction and collaboration. In this paper, we present a web application. From this experience we also derive a general model for design of communication.
Human-information interaction BIBAFull-Text 117-124
  Michael J. Albers
The technical communicator's job has changed from creating a document to creating information appropriate for a communication situation with multiple user groups and highly dynamic information needs. Many of the communication failure issues we consistently see have a root cause not based on how people interact with computers, but with a failure to understand how information is communicated to a person and how they interact with and interpret that information. It is a failure of effective Human-information interaction (HII), which emphasizes communicating information -- interacting with, interpreting, and using information -- not writing documents, not designing web sites, not generating content. Producing modern web-based information requires a solid understanding of HII to increase the success of creating information which communicates effectively to all readers. The information design and creation must be based on a clear understanding of a person's goals and information needs and how that person interacts with information. Developing information which fits a person's need requires understanding how a person thinks and what factors drives their decision processes. These elements form for the base of an understanding of HII.

Information design and learning

Expressing help at appropriate levels BIBAFull-Text 125-130
  Oscar D. Andrade; David G. Novick
Users of help systems often complain that the documentation is pitched at the wrong level, but the "right" level differs among users. Building on a prior definition of the space of possible expressions of documentation in terms of task, application, and user experience, we explore what it means to express help at different levels. We also survey other dimensions in which help contents may be organized to provide ease of access to the information people need when troubleshooting applications, and conclude by proposing an interface through which users could navigate dynamically, thus finding help expressed at their own "right" level.
Gender and information processing in electronic age BIBAFull-Text 131-138
  Aristidis Protopsaltis; Vassiliki Bouki
The effect of gender in academic achievement has often been the focus of research because of its potential implications. However, the Web has modified the way people access and use information. The present study examines the differences between males' and females' reading behaviour in hypertexts. The study focuses on text based electronic documents. Ninety participants (27 females and 63 males) read a hierarchically structured hypertext and answered a set of questions. The study examines some original variables not previously studied comprehensively, such as coherence of transactions, sum of selected hyperlinks, hyperlink location etc. The results show that gender did not significantly affect any of the measured variables. The data consisted of reading times, comprehension scores, coherent links, hyperlink location, sum of hyperlinks, and the sum of read nodes.
Communication design and theories of learning BIBAFull-Text 139-146
  Brad Mehlenbacher
This paper provides a brief overview of the ill-structured information spaces that communication designers create and inhabit, highlighting the need for a research-based understanding of learning. A sociocognitive approach to learning that benefits from the strengths of cognitive and social perspectives is described. As a complex learning activity, communication design and use demand creative, multidisciplinary approaches to data collection, analysis, and interpretation.
Bridging the gap among cultures: the challenge faced by teachers on producing content for computer-aided education BIBAFull-Text 147-154
  Junia Coutinho Anacleto; Alessandro José Francisco Carlos; Aparecido Fabiano Pinatti de Carvalho; Ana Luiza Dias
Considering computer-aided education, the creation of educational content is still a hard task for teachers. Computational tools are necessary to support authors in creating suitable material for learners from different cultures, allowing effective learning. Aiming to help teachers with such hard task of generating contextualized content to stimulate learners from different places and communities to engage into their own apprenticeship, it has been under development a computational tool called Cognitor, a content editor supported by cultural knowledge expressed on common sense. This paper presents a usability test on Cognitor and discusses preliminary evaluations on it.

Information systems and architecture

A framework to specify, extract and manage topic maps driven by ontology BIBAFull-Text 155-162
  Giovani Rubert Librelotto; José Carlos Ramalho; Pedro Rangel Henriques
The ability to extract and merge data that from documents (or databases) of different types, in order to acquire knowledge from a vast repository of information, is of unquestionable value. However that desirable integration is not an easy task. Different approaches can be followed to achieve it, ranging from the merge of resources (implying their conversion to a common format) till the fusion of the extracted parts. The idea is to interoperate those resources keeping them independent, without changes or transformations, creating over them an integration layer that gives us a general overview, as the information slices were gathered. This is possible creating a semantic network, or a conceptual map, over the resources, which relates data items among them mapping each one to its different occurrences in the repository; formally speaking, that conceptual map corresponds to the ontology that describes the knowledge we want to acquire. In this paper, we introduce Metamorphosis, a Topic Maps oriented environment to extract data from heterogeneous information repositories and to generate a browser and conceptual navigator for the extracted knowledge.
Real-time compression of SOAP messages in a SOA environment BIBAFull-Text 163-168
  Júlio Cezar Estrella; Marcos José Santana; Regina H. C. Santana; Francisco José Monaco
This paper discusses how the use of compression techniques aimed at decreasing data transfer times over a communication network can influence the response time of an application that process SOAP messages in the context of a service-oriented architecture. Following an overview of the most known object models and comparing some of their features, the article presents an heuristic that can be used to decide whether a soap message either should or should not be compressed. A simulated experiment shows that the proposed heuristic can help in reducing the service response time in a variety of scenarios.
Wiki content evaluation framework BIBAFull-Text 169-174
  Carlos J. Costa; José Leopoldo Nhampossa; Manuela Aparício
Allowing anyone to edit content is the philosophy of most wikis. Such approach does not ensure that the editor is a specialist in the topic and is well-meaning. Poor quality of the content and vandalism can be a major problem.
   We did a literature review on quality of information and criteria and examined a number wiki applications seeking to understand the process of authorship being used in larger wiki sites, such as those run by the Wikimedia Foundation and present a conceptual model to enforce quality in Wiki content. In this model, we suggest that each article should have an evaluation resulting from voting a pool of reviewers and that a historical record of the evaluation should be keep and available to users.
Software internationalization and localization in web based ERP BIBAFull-Text 175-180
  Elvis Hau; Manuela Aparício
Today the computers are constructed thinking for an international use due to the increasing number of computers in the world. So the user interface should be constructed thinking for globally use. And the softwares design may efforts follow more and more the evolution of the computers. Increasingly softwares are viewed as an instrument which interact with cultures of societies in which it works.
   The manufactures of the softwares increasingly make efforts to adapt they product to market needs. Like adapting they product appearance to aesthetic and historical value in which they are sold.
   This paper presents and explains some issues of software translation and localization in web based ERP, in applied to an open source application WebERP. The paper also argues peculiarities of the accounting taxes of the specific region.
   We will present a practice application of the WebERP in the specific country and it's translation, and we will see the impact in the accounting. We choose Portugal as a country that we will express some issues considered when we realise a transaction operation based in a scenario.

Talk 2: Invited talk

Natural and tangible human-computer interfaces for augmented environments BIBAFull-Text 181-182
  José Miguel Sales Dias
In this talk, the author will introduce Augmented Reality as a new media to improve human-computer communication and industrial processes. The author will make a special emphasis in introducing and demonstrating new human-computer interfaces appropriate for Augmented Reality, such as Tangible Interfaces and Gesture. The talk outline is as follows:
  • Introduction to Augmented Reality -- AR
  • Mixed Reality
  • Early Industrial AR Applications
  • AR Roadmap
  • AR R&D at ADETTI/ISCTE 2002-2008
  • Key Enabling Technologies for AR: Presentation Devices + Tracking + HCI
  • Presentation in AR
  • Tracking in AR
  • Human-Computer Interaction in AR
  • Models of Interaction: Tangible User Interfaces -- TUI vs Graphical User
       Interfaces -- GUI
  • Tangible Augmented Interfaces
  • Natural HCI: Hand Gesture
  • Open issues in AR and conclusions
  • Invited panel

    Panel design of communication: new steps BIBAFull-Text 183-184
      Robert Pierce; Brad Mehlenbacher; Carlos J. Costa; Michael J. Albers; Aristidis Protopsaltis
    SIGDOC comes from a technical writing tradition, where literature and rhetoric play an important role. Communication is now giving a broader focus, especially as influences come from graphical design, web design, digital sound or digital multimedia. In Lisbon, we expect to discuss this focus of SIGDOC. This is an important transition that is being done, without loosing its identity. In fact, from the revision process the heterogeneity of view point was identified. This is the result of including more participants from multimedia, computer science and graphical design.
       For the second time, SIGDOC will take place outside the American continent. For the first time it takes places in a non-English speaking country. It is the ideal place to discuss an important issue either for the technical documentation, either for software engineering or for design of communication communities: translation, internationalization, localization, and globalization.
       Bologna process is transforming and making an authentic revolution in the European university panorama. This may be faced either as a threat or as an opportunity. In this context, the discussion about a curriculum in design of communication is an important step that may be undertaken by the SIGDOC. It is a step that may contribute to its affirmation either in academia or in practitioner context.

    Version control

    A fine-grained and flexible version control for software artifacts BIBAFull-Text 185-192
      Daniel C. Junqueira; Thiago J. Bittar; Renata P. M. Fortes
    Version control is an activity very important for high-quality software production. The structure used by version control systems is the same used by file systems, but in general the abstraction level made by software developers considers the file contents and its internal structure, including details as classes, methods, control blocks and others. Fine-grained version control tools can provide a more detailed version control. However traditional tools and models provide very low flexibility and present high cost and impact of deployment in software development environments. In this paper, there are presented a model and a tool which aim at providing support to fine-grained version control activities.
    Pragmatic DITA on a budget BIBAFull-Text 193-198
      Joaquim Baptista
    A small documentation team working on a tight budget can now use the tool ecosystem enabled by the DITA standard to create the sophisticated content that previously required long and expensive projects. The author spent just nine person-weeks over three years to replace a custom XML system with a DITA system based on a combination of off-the-shelf software, authoring conventions, and custom scripts.
       Key factors to minimize the required effort were the adoption of authoring conventions instead of specializing DITA topics and the use of folders instead of elaborate metadata. These decisions avoided the need to customize the editor and the toolchain, and simplified the creation of style sheets for the required output formats.
       A small documentation team of five writers maintains over 6300 topics and publishes documents, online helps, and training materials. Open formats allow a custom script to generate reference topics from commented C# code.
    Video steganography for confidential documents: integrity, privacy and version control BIBAFull-Text 199-206
      Diego F. de Carvalho; Rafael Chies; André P. Freire; Luciana A. F. Martimiano; Rudinei Goularte
    The safety of communication in organizations is a very important issue. It is about confidentiality, integrity and authentication during access or editing of confidential internal documents. A non-conventional means to increase security is the use of steganography to hide documents in digital videos, which makes possible to hide higher amounts of information and documents than steganography in images. In this work, we present a steganography technique using MPEG-4 videos aiming to increase documents secrecy. We also propose an architecture for version control of collaborative documents using encryption techniques, together with steganography, providing authentication and electronic documents integrity.

    Aesthetics and creativity

    Using rules for creativity in visual composition BIBAFull-Text 207-214
      Joaquim Reis
    This article describes a computational system based on rules for generating visual patterns. The rules, usually referred to as shape grammar rules, similar to the rules of an expert system and can take given geometric shapes to produce new shapes. Shape grammar rules can be designed and grouped to emulate styles of visual composition, and different groups of rules, or styles, can be used to simulate different artistic intelligent agents with different styles. The idea is to have a system that, by making use of the shape grammar formalism, can support visual composition synthesis activities, with each intervening agent giving its creative contribution through a style of its own.
    Visual complexity and aesthetic perception of web pages BIBAFull-Text 215-224
      Eleni Michailidou; Simon Harper; Sean Bechhofer
    The visual appearance of a Web page influences the way a user will interact with the page. Web page structural elements (such as text, tables, links, and images) and their characteristics (such as colour and size) are used to determine the visual presentation and complexity level of a Web page. We theorise that by understanding a user's visual and aesthetic perception of a Web page we can understand the cognitive effort required for interaction with that page. This paper describes an investigation into user perception of the visual complexity and aesthetic appearance of Web pages. Results show a strong and high correlation between users' perception of visual complexity, structural elements (links, images, words and sections) and aesthetic appearance (organisation, clearness, cleanliness, interestingness and beautifulness) of a Web page. We argue that the results should be used as a further understanding for keeping the balance between aesthetic appearance of a Web page and its visual complexity. Web pages will then be designed that can still be aesthetically attractive but also usable and not overloaded with information for the users.
    Crossmedia application design: exploring linear and non-linear narrative abilities BIBAFull-Text 225-234
      João Soares de Oliveira Neto; Lucia V. L. Filgueiras
    The increasing availability of communication resources and platforms made possible for users to interact in a multi-device manner. In turn, crossmedia initiatives can enhance the users' experience combining a set of media, in a consistent way, which together will help them to attain interactive goals. Obviously, such complex applications require tools to increase the quality and productivity of application development tasks, such as requirements elicitation, internal communication and design. This paper is an interdisciplinary study in which the use of linear and non-linear narrative abilities is proposed to mitigate the crossmedia application development complexity. A Proof of Concept is also conducted to evaluate the proposal feasibility into the Design of Communication.

    Knowledge management

    A.M.I.G.O.S: knowledge management and social networks BIBAFull-Text 235-242
      Ricardo A. Costa; Robson Y. S. Oliveira; Edeilson M. Silva; Silvio R. L. Meira
    Companies are looking for strategies to support members' communication and collaboration, which would help them to create, manage and share knowledge inside the organization. This work presents how the use of social networks can help companies overcame this challenge by exchanging information through relationships between its members. It shows how a.m.i.g.o.s, a web-based social network (WBSN), was able to improve communication and maintenance of organization knowledge in a Brazilian Innovation Center called C.E.S.A.R The work also compares this approach to some other previous initiatives, like wiki and electronic mailing lists.
    Advances in understanding knowledge work: an experience report BIBAFull-Text 243-248
      Mark Zachry; William Hart-Davidson; Clay Spinuzzi
    Extending our ongoing investigation into the communicative practices of knowledge work, we have made recent advances on three different fronts: methodological framing, investigation of work practices and potential support tools, and application development. Each of these advances is considered in this experience report, which concludes with a brief discussion of where such research might most productively advance next.
    Managing emerging and conflicting groupware use in organisations BIBAFull-Text 249-256
      Hanne Westh Nicolajsen
    In this paper, the need for management of emerging groupware use is proposed. It is argued that allowing for distributed innovation in use is needed to get the best out of a new groupware system. However, allowing for distributed and thus local innovations of groupware use necessitates management to support the emergent use forms and to design solutions (technical configurations and/or organizational changes) that allow for application that may otherwise be in conflict.
    Human resources metrics dashboard BIBAFull-Text 257-262
      Ana Campos; Filipa Vale; Bráulio Alturas
    This article focuses in all the research, contextualization, definition, analysis and implementation process of the human resources metrics dashboard for an organization in the technology business, using Meta4 technologies. It was developed a business study, some of the key concepts where deepened and defined, metrics were studied and selected, in order to justify the proposed solution. This solution will be the primary support to human resources management, simplifying and justifying the decision making process.

    Talk 3: Rigo award winner

    Design for reconfiguration BIBAFull-Text 263-264
      Susanne Bødker
    The desktop computer has been part of our work-life for a while. Even so many work situations do not consist solely of work at the desktop. Many other artefacts are used in changing configurations with and around the computer. Most user interface design has failed to recognize this, and accordingly we are still stuck with the idea that new design should replace existing artefacts, rather than exist together with them.
       Mobile technology makes it possible to work in many places, and current mobile technologies often seem to assume that as long as the individual user has access to all her personal documents on her laptop, she can work independently of place. This assumes that everybody would always want to carry along every document one has ever produced or received. And on top, many work settings are not about individual documents but presupposes a network-oriented shared use of documents and services across physical place. Furthermore, while moving about, and e.g. working from home, we face a blurring of the boundaries between work and other parts of life, as well as an ongoing reconfiguration of work and non-work technologies. How do we deal with changing configurations of the interfaces in particular such that cross between work and non-work? How do experiences with non-work technology influence work, and how do we deal with those experiences in design of work-place technology?
       My background for addressing these issues lies in activity theoretical HCI that helped bring focus "from human factors to human actors [1]." Focus was moved from individual work to groups working with a collection of applications. Theory focused on work settings and interaction within well-established communities of practice. Rigid guidelines, formal methods, and systematic testing were mostly abandoned for proactive methods such as a variety of participatory design workshops, prototyping and contextual inquiries. With the above challenges, we are about to make a next theoretical move, focusing on multiplicity, context, boundaries, experience and participation in a world of changing configurations of artefacts.


    Evaluating web site design BIBAFull-Text 265-266
      Pedro Costa
    The webpage aesthetics is one of the factors that affect the way people are attracted to a site. But two questions emerge: how can we improve a webpage's aesthetics and how can we evaluate this item? In order to solve this problem, we identified some of the theory that is underlying graphic design, gestalt theory and multimedia design. Based in the literature review, we proposed principles for web site design. We also propose a tool to evaluate web design.
    Webstorm: mixing brainstorming in the web to produce art BIBAFull-Text 267-268
      Pedro Duarte; Carlos J. Costa; Pedro Costa
    The Internet has always been seen by artists as a new form of expression, the non material nature, the absence of frontiers and achieving new public give rise to a new type of art.
       The artistic environment of contemporary art is achieved as a fundamental background for Internet Art. It is in this context that we proposed the Webstorm project that has as main objective support the digital art creation using an electronic brainstorming, voting and a graphical retrieval component.
    OASIS Tactical Situation Object: a route to interoperability BIBAFull-Text 269-270
      Fedra Henriques; Delfim Rego
    In this document we describe the adoption of a common European standardised interchange format (Tactical Situation Object -- TSO), one of the cornerstones of the OASIS Project (Open Advanced System for Disaster and Emergency Management) enabling a minimum level of interoperability between civil protection agencies using heterogeneous systems during operations by sharing a timely and comprehensive operating picture.
    Representation and communication of affective states: design of a multimedia experimental communication interface BIBAFull-Text 271-272
      Joana Lessa
    In a technological mediated world, individuals see each other through interfaces: during their daily tasks, at work or in leisure, they increasingly communicate through technological interfaces. Because emotions play an essential role in human communication process, and they are naturally present in humans through body external signals, we think it is important to maintain them in the interface. Therefore in this paper we propose a Communication Design approach for the development of an interface that conveys the expression of emotion, through the use of multimedia contents.
    A rule language to express visual pattern generation BIBAFull-Text 273-274
      Joaquim Reis
    This article describes a rule based language of a computational system based on rules for generating visual patterns.
    Agile documentation with uScrum BIBAFull-Text 275-276
      Joaquim Baptista
    uScrum (uncertainty Scrum) is an agile process developed by a small team at Altitude Software to manage the process of writing user documentation. uScrum manages uncertainty and the unknown, allowing writers to quickly react to changing conditions. uScrum uses orders of ignorance to understand the difficulty of tasks, allowing the team to effectively prioritize regular work together with difficult creative work. uScrum overbooks writers on iterative cycles called sprints, then lets the writers micro-manage their tasks to overcome obstacles. After each sprint the team decides what to publish and whether to proceed with unfinished work.
    Multimodal interfaces design issues: the fusion of well-designed voice and graphical user interfaces BIBAFull-Text 277-278
      Americo Talarico Neto; Renata Pontin M. Fortes; Adalberto G. da Silva Filho
    This poster describes a novel approach that is intended to combine graphical user interfaces (GUI) and voice interaction in the Web throughout the design and the development of intuitive and user-friendly multimodal interfaces. We are considering the user interface design modeling aspects, principles and guidelines that are being used to design voice and GUI. Our goal is to get an organized process to the design of multimodal interfaces that will let the designers to evaluate the interfaces with real users, find out usability issues and report the rationale to correct those issues. Moreover it will capture and store the acquired knowledge gathered during the multimodal interfaces design by using the design rationale (DR) and design patterns techniques.
    Environmental communication BIBAFull-Text 279-280
      Daniela E. Alves; Cristiano A. da Silva; Ana Margarida G. Ferreira
    This paper present an analysis, based on Charles Sanders Pierce semiotic, of impress environmental communication used by automotive companies from Brazil and Europe to achieve the "green market". The aim is to analyze the implicit structure of advertisements, the ecological appeals used in and how depth the ecological subject is presented by company. This analyze give us the opportunity to note that the company just act in redesign of its products and it does not collaborate to establish new habits, which really improve the sustainable mobility system, and is not in concern with sustainable development.
    Interactive feedbacks with visualisation and sonification for technology-enhanced learning for music performance BIBAFull-Text 281-282
      Kia Ng
    In this poster, we present a brief overview of the i-Maestro project and focus on the design and applications of interactive multimodal feedbacks using visualisation and sonification to communicate live analysis of the playing gesture. Interactive multimodal analysis and communications have opened up many new possibilities including music education, where the traditional model is based predominantly on verbal feedback. Building on the traditional function of a physical mirror as a teaching aid, we present the design of an "augmented mirror" using 3D motion capture technology.
    The use of cybergenres as a communication and knowledge management process in local government BIBAFull-Text 283-284
      Mario Tavares
    We propose the use of cybergenre in the knowledge management process. Those concepts are integrated in a framework allowing that information and knowledge may flow in an organizational context. The application is specifically in the Local Government. This approach is used as the corner stone for the phases of design and implementation of a Content Management System, to deal with the systemic and recurring problem of the lack of swiftness in the public decision machine.
    The signs and the corporate identity in contemporary society BIBAFull-Text 285-286
      António Lacerda
    We live in a world surrounded by information, structures, services, products, people, buildings, with different kinds of messages and meanings -- each one with a specific identity. The evolution of technologies, the economical changes and globalisation, launch the requirement to study organizations needs and the way they communicate: to regard their identity as a resource, and contribution to recognition and clarification of the messages they produce to their internal, external audiences and society in general.