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Journal of Organizational Computing and Electronic Commerce 20

Editors:Clyde W. Holsapple
Publisher:Taylor & Francis
Standard No:ISSN 1091-9392 (print) 1532-7744 (online)
Links:Table of Contents
  1. JOCEC 2010 Volume 20 Issue 1
  2. JOCEC 2010 Volume 20 Issue 2
  3. JOCEC 2010 Volume 20 Issue 3
  4. JOCEC 2010 Volume 20 Issue 4

JOCEC 2010 Volume 20 Issue 1

Trends in Organizational Computing and Electronic Commerce Professionals BIBFull-Text 1-6
  Fred Niederman; Jason Thatcher
All that Glitters is not Gold: Employee Retention in Offshored Indian Information Technology Enabled Services BIBAFull-Text 7-22
  Mohan Thite
Increasing offshoring of customer contact services to destinations such as India is underpinned by the availability of low cost and high quality workforce. But this competitive advantage is under threat with talent shortages, wage increases, and, most importantly, high employee attrition. Based on empirical studies and person-organization fit literature, this paper identifies and addresses some of the key issues and challenges in retaining talent in the Indian business process outsourcing sector, such as pay satisfaction, work organization, employment branding, and longer-term career advancement opportunities. It recognizes the need for multi-pronged retention strategies in a highly competitive, changing, and fast-growing part of the global services sector.
Transferability of Knowledge, Skills, and Abilities Along IT Career Paths: An Agency Theory Perspective BIBAFull-Text 23-44
  Choong Kwon Lee; Stephen C. Wingreen
Agency theory is proposed as a framework for explaining the design of IT jobs and career paths. To support this theory, data about knowledge, skills, and abilities (KSAs) were gathered and analyzed from Fortune 500 job listings for the Programmer/Analyst ⇒ Systems Analyst ⇒ IT Manager career path. The results indicate that agency theory has significant predictive power over the type and importance of IT KSAs for job sequences along IT career paths. The results have implications for both researchers who are looking for theories that explain IT job design and career path development and managers who are challenged with decisions about how to design IT jobs and manage IT career paths.
An Investigation of the Influence of the IS Context on the Determinants of Turnover Intentions in Korea BIBAFull-Text 45-67
  Kyootai Lee; Kailash Joshi; Mueun Bae
Management of IS employees' turnover has been one of the important areas of research in the IS discipline. Prior IS studies have focused on personality factors that differentiate IS personnel from non-IS personnel. Unlike prior studies, this study examines job contextual factors that may be salient in IS personnel turnover. Seven variables that have been frequently employed as determinants of turnover intention in prior studies were compared across different job contexts. These seven variables are role conflict, role ambiguity, job alternatives, interpersonal conflict with colleagues within a team, interpersonal conflict with colleagues outside a team, burnout, and career plateau. A total of 209 responses obtained from employees in different job contexts were analyzed. Interestingly, the results reveal that IS and non-IS personnel have statistically similar levels of perceptions on these variables. In addition, we investigated differences between the behavioral models of turnover intention for IS and non-IS personnel. The results indicate that role conflict and interpersonal conflict with colleagues outside a team have a higher influence on turnover intention for IS personnel compared to non-IS personnel. Based on the results, the paper discusses the implications of the findings and provides directions for future research.
Potential Absorptive Capacity of State IT Departments: A Comparison of Perceptions of CIOs and IT Managers BIBAFull-Text 68-90
  Cynthia K. Riemenschneider; Myria W. Allen; Deborah J. Armstrong; Margaret F. Reid
Public sector information technology (IT) departments are facing a myriad of challenges (e.g., budget cuts, service expansions, and political turmoil) in addition to the constant and rapid technological changes facing private sector firms. One way to meet these challenges may be through the development of the organization's absorptive capacity. Absorptive capacity refers to an organization's ability to recognize the value of new information, assimilate it, and use it to address organizational challenges associated with external change [6]. Few researchers have focused on absorptive capacity in public sector organizations. The purpose of this research is to ascertain how state IT departments, specifically Chief Information Officers (CIOs) and IT managers, view their external environment and their departments' ability to absorb new information.
   The findings are derived from a national survey of state IT departments in the United States and indicate that for CIOs and IT managers the external environment and organizational culture are significant in predicting potential absorptive capacity. These variables are significant for the IT managers as a group, but for the CIOs as a group, only external environment is significant. These findings may be used by state IT management to increase the organization's ability to be aware of, identify, and take effective advantage of new knowledge and innovative technologies.
A Study of Work-Family Conflict Among IT Professionals: Job Characteristics, Individual Values, and Management Practices BIBAFull-Text 91-121
  Michael Dinger; Jason Bennett Thatcher; Lee P. Stepina
In this study, we develop a model that explains the work-family conflict experienced by IT professionals. We propose two major sources of work-family conflict: the structure of work and individual mindsets toward work. Furthermore, we examine beliefs about the employer that can diminish work-family conflict. We test our hypotheses using data gathered from 126 IT professionals. Our model explains more than 45% of the variance in work-family conflict. Our findings suggest: (1) skill variety requirements increase work-family conflict, (2) work ethic positively relates to work-family conflict, (3) leisure ethic negatively relates to work-family conflict, and (4) professionalism has mixed effects on work-family conflict. Finally, we found that when IT professionals perceive high levels of job security and are satisfied with supervision, work-family conflict diminishes. The study concludes with implications for research and practice.

JOCEC 2010 Volume 20 Issue 2

An Alternative Lens for Understanding Technology Acceptance: An Equity Comparison Perspective BIBAFull-Text 123-154
  Traci J. Hess; Kailash Joshi; Anna Lazarova McNab
Many studies of technology acceptance have noted that new technology can have far-reaching effects, dramatically changing the environment (e.g., work, home, school) in which we use the technology. The current research considers an equity comparison perspective on technology acceptance and usage in the context of online discussion tools based on the equity implementation model (EIM). The EIM applies equity theory to assess user net outcomes related to adopting new technology in comparison to the net outcomes of other technology stakeholders. Facilitating conditions with the new technology are investigated as a moderating factor on intentions and usage. Equity theory and social comparisons provide an alternative lens for understanding technology acceptance that may capture broader issues related to the changes resulting from new technology. This research describes what we believe to be a first effort to operationalize social comparisons of equity in the context of technology acceptance. A survey instrument measuring social comparisons of net outcomes is developed, and a longitudinal, empirical study is conducted in the context of online discussion forums. The research model is also investigated within a nomological network of technology acceptance constructs. The results indicate that the model provides explanatory power comparable to existing models of technology acceptance and that outcome comparisons provide unique insight beyond known determinants of intentions and usage.
Understanding the Determinants of User Acceptance of Enterprise Instant Messaging: An Empirical Study BIBAFull-Text 155-181
  Xin Luo; Anil Gurung; J. P. Shim
As modern organizations increasingly depend on information systems (IS) to enhance work productivity and seek new business opportunities, communication effectiveness has become one of the key factors that underlie the effective performance of IS implementations and applications. Instant Messaging (IM) presents a revolution in enterprise communication. As more organizations are findings ways to utilize this near-synchronous computing communication technology to enhance communication effectiveness in the workplace, there is a compelling need to understand the factors that are important for the adoption of enterprise IM. We have developed an integrative model based on constructs of the existing IT adoption models as well as theories on motivation, innovation diffusion, and critical mass. Using responses from 140 intended subjects, we have found the results of survey data support the contentions that perceived usefulness, compatibility, enjoyment, and security are significant predictors of intention to use enterprise IM. Although perceived connectivity did not predict the intention directly, it did indirectly through perceived usefulness and perceived ease of use. Implications and future research are discussed.
Rigor and Relevance: The Application of The Critical Incident Technique to Investigate Email Usage BIBAFull-Text 182-207
  Alexander Serenko; Ofir Turel
Information systems research is often criticized for its high rigor, but low relevance. One approach to overcome the low relevance issue is to employ sound qualitative methods, out of which this study focuses on the critical incident technique (CIT) that has mostly been overlooked in IS research. The primary goal of this study is to demonstrate and validate the usage of the critical incident technique in the management information systems domain. The secondary objective is to develop a number of practical recommendations for email service providers and to offer novel theoretical insights that may be employed in future research. To this end, 107 positive and 113 negative critical incidents pertaining to email usage were collected and analyzed through classical content analysis techniques. Overall, this investigation validates the usage of the CIT in the MIS field and presents practical and theoretical recommendations.
Contributors to Content Quality BIBFull-Text 208-211
  Clyde W. Holsapple

JOCEC 2010 Volume 20 Issue 3

The Influence of Partner Knowledge Complementarities on the Effectiveness of IT Outsourcing BIBAFull-Text 213-233
  Kyung Kyu Kim; Ho Kyoung Shin; Myeong Ho Lee
Despite the importance of knowledge complementarities to inter-firm cooperation, few researchers in information systems (IS) have examined, to date, the construct of knowledge complementarities (KC), and none have examined its role in the success of IT outsourcing alliances. In this paper, we distinguish between potential knowledge complementarities (PKC) and synergistic value, which comprise KC. PKC is conceptualized as a multidimensional construct encompassing knowledge types (similar and specialized) and knowledge domains (business and IT). Further, we examine the extent to which PKC between the client and the vendor promotes success in IT outsourcing alliances. This research also includes relative absorptive capacity because it is relevant when complementary knowledge flows between organizations. We used data from a field study of 81 firms in Korea to test the proposed model. Our findings indicate that each dimension of PKC contributes uniquely to knowledge complementarities. The results also show that PKC is significantly associated with IT outsourcing effectiveness. Relative absorptive capacity is found to be a moderator between PKC and IT outsourcing effectiveness. The theoretical and practical implications of these findings are discussed in the paper.
Uneasy Alliances: Tradition and ICT Transformation in the Value Chain BIBAFull-Text 234-256
  Walter D. Fernández; Sigi Goode; Miranda Robinson
Information and Communication Technology-enabled transformation in modern organizations continues to attract managerial and academic attention. One of the less explored aspects of this kind of initiative is the impact of organizational transformations on the culture of employees and the impact of the diverse workforce cultures on transformation initiatives. Set against the backdrop of acculturation theory, this paper examines the delicate balance between aggressively modernizing the competitive profile of the firm on one hand and nurturing the firm's various organizational cultures and historical traditions on the other. We contribute to the literature by presenting a case of a large, high-profile firm that experienced the problems of disaggregated cultures arising from small business amalgamation when attempting to transform its value chain operation.
The Impact of Information Overload and Contribution Overload on Continued Usage of Electronic Knowledge Repositories BIBAFull-Text 257-278
  Gee-Woo Bock; Mimrah Mahmood; Sanjeev Sharma; Youn Jung Kang
In the modern competitive organizational environment, more and more organizations are implementing knowledge management initiatives to achieve strategic advantages. One such initiative involves the implementation of electronic knowledge repositories (EKR). EKR implementation frequently results in a rapid increase in the quantity of information that must be processed daily by employees. This raises concerns about information overload (IO), and this is particularly true in relation to modern EKRs that use distributive technology. Furthermore, employees can also suffer from contribution overload (CO) because they can fulfill the functions of both knowledge seekers and knowledge contributors. This study employs the cognitive dissonance theory to determine whether IO and CO affect employees' willingness to use EKRs. The results from 144 survey respondents provide the first empirical evidence that contribution overload exerts a direct and significant negative effect on the intention to continue using EKR, whereas information overload exerts an indirect and significant negative effect on the intention to continue using EKR by altering perceived usefulness and satisfaction with the system.
The Modeling Process for Stage Models BIBAFull-Text 279-293
  Hans Solli-Sæther; Petter Gottschalk
The purpose of this paper is to present and test a modeling procedure because researchers have struggled for decades to develop stages-of-growth models that are both theoretically founded and empirically validated. This article presents the concept and hypothesis of stages, the history of stage models, and a procedure that may serve as a useful tool in modeling stages of growth. Based on previous research and lessons learned from case study experience of the government sector in Norway, a procedure for the stages of growth modeling process is suggested and demonstrated. The procedure is used for developing a stage model for e-government interoperability. This article provides new insight into issues and challenges faced when engaging in stages of growth research. The paper proposes a new approach to stages of growth modeling. The utility of the suggested procedure is to improve theory building and empirical validation. The contribution to academia is the modeling process that can be applied in future developments of stages of growth. The contribution to practice lies in the stage hypothesis of organizational development over time.

JOCEC 2010 Volume 20 Issue 4

Success Factors in Cooperative Online Marketplaces: Trust as the Social Capital and Value Generator in Vendors-Exchange Relationships BIBAFull-Text 295-327
  Fatemeh "Mariam" Zahedi; Gaurav Bansal; John Ische
The business reliance on cooperative online exchanges for business-to-business transactions is on the rise. This paper examines the factors contributing to the success of vendor-exchange relationships in this type of marketplace. We use a Critical Realism approach to identify constructs salient to vendors-exchange relationships. A synthesis of value creation, social capital, and trust theories is used for conceptualizing the model. The model is tested using the data from a survey of vendors participating in a cooperative exchange. Results indicated that value creation was the main source of continuance in vendors-exchange relationship. However, the perception of value depended to a larger degree on the relationship quality and to a lesser degree on transactional exchanges (using the exchange's technology solutions as the sources of transaction), indicating the strength and extent of vendors-exchange relationship is an intangible asset for the exchange company. We also found that the exchange company's innovativeness was critical to the perceived quality of transactional exchanges, whereas perception of unfair treatment and communication quality influenced relationship quality. The results also indicated that trust was the main source for the social capital that contributed to perceived value of relationship. The ability of the exchange company to build a community was another factor contributing to the success of this relationship.
The Productive Tension of Trust and Distrust: The Coexistence and Relative Role of Trust and Distrust in Online Banking BIBAFull-Text 328-346
  John "Skip" Benamati; Mark A. Serva; Mark A. Fuller
This study examines the effects of trustworthiness perceptions and trustor dispositions on trust and distrust as well as the downstream influence of trust and distrust on intention to use online banking. More than 500 college students located across two universities completed a survey to provide data for the study. The findings from this study suggest that the "blind trust" and "blind distrust" perspectives used in isolation are incomplete and that a more comprehensive model of trust requires the inclusion of both perspectives. As hypothesized, results also support the assertion that trust and distrust are distinct constructs and that the established e-retailing trust nomological network holds in an online banking context. The study also contributes to the literature by establishing several distrust antecedents, as well as illustrating distrust's negative effect on intention to use online banking. Finally, the study illustrates how the influence of trust can overwhelm the effect of distrust in an online banking context.
To Blow or not to Blow: An Experimental Study on the Intention to Whistleblow on Software Piracy BIBAFull-Text 347-369
  Lih-Bin Oh; Hock-Hai Teo
Using the Behavioral Reasoning Theory, we examine the factors that determine individuals' attitudes toward and intentions to whistleblow on the use of pirated software. A scenario-based experiment was conducted to investigate the effects of the relationship between the potential whistleblower and wrongdoing party as well as the monetary incentive and the level of legal protection provided to the whistleblowers. Results suggest that the relationship with the company and legal protection had moderating effects on the relationship between whistleblowing attitude and intention. The study provides theoretical understanding regarding whistleblowing behavior in the context of software piracy as well as numerous managerial implications for the stakeholders of the software industry.
An Experimental Study of Executive Decision-Making With Implications for Decision Support BIBAFull-Text 370-397
  Terence T. Ow; James G. Morris
Past research in the field of information systems has explored factors and conditions that are relevant to decision-making in many contexts. However, very little is known about how executives consider, weigh, and integrate these factors. One current school of thought holds that intuition and instincts can play a significant role and that when decision-makers use their instincts, they rely on only a relatively small subset of the cues available to them. This has implications for designing and improving decision support systems, which form a major and widespread element of modern organizational computing. We examine the decision-making policies of professional decision-makers. High-level information technology executives were asked to evaluate the likelihood of making a strategic investment in the face of varying environmental scenarios. Using policy-capturing methodology, we find differences between what the executives thought was important to their decision-making and what is revealed as actually being important. In addition, we find that personal characteristics of risk-taking propensity and innovativeness affect the way the decision-makers integrate information. We argue that the idiosyncratic nature of the executive-environment relationship calls for increased emphasis on developing suitably adapted decision support systems (e.g., business intelligence systems) for executive decision-making.
Theory Development in Enterprise Systems and Organizational Learning BIBAFull-Text 398-416
  M. Shane Tomblin
Despite the wide-spread attention focused on Enterprise Resource Planning (ERP) systems by both researchers and practitioners, there remain gaps in understanding their implementation and impacts. The majority of ERP research concerns either critical success factors or ERP effects. Very little has been done with regard to the relationship between ERP and organizational learning (OL). Much of the existing literature in this area focuses on learning during system implementation with a small amount of additional literature focusing on learning resulting from or connected to ERP use. The work of integrating research on ERP implementation and post-implementation effects is begun by identifying the use of OL as a lens for understanding these two phenomena. The paper makes two unique contributions to the existing literature. First, a case is built for ERP support of OL by emphasizing ERP decision-support capabilities. Second, a set of existing theoretical constructs is put forward as a possible basis for investigating the relationship between ERP implementation learning and post-implementation support of OL. Finally, the paper outlines areas for future investigation and provides a basic investigative framework to be pursued. Given that this research identifies connections between the two forms of learning, it is possible that what is represented is a lifecycle of OL within the ERP implementation/post-implementation chain of events.