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[1] Objects of wonderment / Paulos, Eric / Jenkins, Tom / Joki, August / Vora, Parul Proceedings of DIS'08: Designing Interactive Systems 2008-02-25 p.350-359
© Copyright 2008 ACM
ACM Digital Library Link
Summary: While we should celebrate our success at evolving many vital aspects of the human-technology interactive experience, we question the scope of this progress. Step back with us for a moment. What really matters? Everyday life spans a wide range of emotions and experiences -- from improving productivity and efficiency to promoting wonderment and daydreaming. But our research and designs do not reflect this important life balance. The research we undertake and the applications we build employ technology primarily for improving tasks and solving problems. Our claim is that our successful future technological tools, the one we really want to cohabitate with, will be those that incorporate the full range of life experiences. In this paper we present wonderment as a design concept, introduce a novel toolkit based on mobile phone technology for promoting non-experts to participate in the creating of new objects of wonderment, and finally describe probe style interventions used to inform the design of a specific object of wonderment based on urban sounds and ringtones called Hullabaloo.
[2] AnyPhone: mobile applications for everyone A very big picture / Paulos, Eric / Joki, August / Vora, Parul / Burke, Anthony Proceedings of DUX'07: Designing for User eXperiences 2007-11-05 p.1
© Copyright 2007 ACM
ACM Digital Library Link
Summary: The mobile phone is one of the most commonly carried pieces of personal, readily accessible digital technologies. Beyond just voice calls, they function as digital cameras, PDAs, internet consoles, and email and instant messaging clients. The demand for improved operating systems and programming languages has given rise to a wide range of hardware and programming APIs. However, the designers of these mobile phone applications are continuously challenged with two inescapable aggravations: (1) how will users locate and download the application to their mobile phone and (2) will the application be compatible with their phone's hardware? We undertook the challenge to discover the design space of mobile phone applications that required no downloading or installation procedure and would operate on any mobile phone regardless of the phone's network, carrier, operating system, age, or hardware. We developed and deployed two such applications -- Tree-Map Arrival Information and Group Voting.
[3] E-Commerce and Its Impact on Future HCI Work 2: MULTIPLE-SESSION SYMPOSIA: Human Factors Research Needs in Internet Design [Research] / Vora, Pawan R. Proceedings of the Joint IEA 14th Triennial Congress and Human Factors and Ergonomics Society 44th Annual Meeting 2000-07-30 v.44 n.2 p.762-765
© Copyright 2000 HFES
Link to HFES Digital Content
Summary: Increasing focus on e-commerce will change the way we look at human-computer interface design. In particular, we will need to be more customer-centric -- in addition to being user-centric -- and incorporate both usability and business objectives in our designs. Our designs will need to consider the end-to-end customer experience rather than focusing simply on the functional objectives of the application itself. The customer experience itself will determine how the users/customers view the company itself in terms of a viable and trustworthy brand on an off the Internet. To achieve these goals, we will need to address some fundamental issues related to the ART (Access, Relationship, and Trust) of designing interfaces. Although our profession is well suited for this role because of our user-centric roots, the onus will be on us to step up to the challenge and own the end-to-end customer experience.
[4] Design/Methods & Tools: Designing for the Web: A Survey / Vora, Pawan R. interactions 1998 v.5 n.3 p.13-30
Keywords: DESIGN, HUMAN FACTORS, H.5.2 Information Systems, INFORMATION INTERFACES AND PRESENTATION, User Interfaces, Screen design, H.5.3 Information Systems, INFORMATION INTERFACES AND PRESENTATION, Group and Organization Interfaces, Web-based interaction, A.2 General Literature, REFERENCE
© Copyright 1998 ACM
Broken Link to ACM Digital Library
[5] EDITED BOOK Handbook of Human-Computer Interaction / Helander, Martin / Landauer, Thomas K. / Prabhu, Prasad V. 1997 n.62 p.1582 Amsterdam North-Holland Elsevier Science Publishers
ISBN: 0-444-81862-6 (cloth), OCLC 36900878; 0-444-81876-6 (paper); LC: QA76.9.H85; Dewey: 004/.01/9
Second Edition
I Issues, Theories, Models and Methods in HCI
1 Human-Computer Interaction: Background and Issues
	+ Nickerson, Raymond S.
	+ Landauer, Thomas K.
2 Information Visualization
	+ Hollan, James D.
	+ Bederson, Benjamin B.
	+ Helfman, Jonathan I.
3 Mental Models and User Models
	+ Allen, Robert B.
4 Model-Based Optimization of Display Systems
	+ Pavel, Misha
	+ Ahumada, Albert J., Jr.
5 Task Analysis, Task Allocation and Supervisory Control
	+ Sheridan, Thomas B.
6 Models of Graphical Perception
	+ Lohse, Gerald Lee
7 Using Natural Language Interfaces
	+ Ogden, William C.
	+ Bernick, Philip
8 Virtual Environments as Human-Computer Interfaces
	+ Ellis, Stephen R.
	+ Begault, Durand R.
	+ Wenzel, Elizabeth M.
9 Behavioral Research Methods in Human-Computer Interaction
	+ Landauer, Thomas K.
II Design and Development of Software Systems
10 How To Design Usable Systems
	+ Gould, John D.
	+ Boies, Stephen J.
	+ Ukelson, Jacob
11 Participatory Practices in the Software Lifecycle
	+ Muller, Michael J.
	+ Haslwanter, Jean Hallewell
	+ Dayton, Tom
12 Design for Quality-in-use: Human-Computer Interaction Meets Information Systems Development
	+ Ehn, Pelle
	+ Lowgren, Jonas
13 Ecological Information Systems and Support of Learning: Coupling Work Domain Information to User Characteristics
	+ Pejtersen, Annelise Mark
	+ Rasmussen, Jens
14 The Role of Task Analysis in the Design of Software
	+ Jeffries, Robin
15 The Use of Ethnographic Methods in Design and Evaluation
	+ Nardi, Bonnie A.
16 What do Prototypes Prototype?
	+ Houde, Stephanie
	+ Hill, Charles
17 Scenario-Based Design
	+ Carroll, John M.
18 International Ergonomic HCI Standards
	+ Cakir, Ahmet
	+ Dzida, Wolfgang
III User Interface Design
19 Graphical User Interfaces
	+ Marcus, Aaron
20 The Role of Metaphors in User Interface Design
	+ Neale, Dennis C.
	+ Carroll, John M.
21 Direct Manipulation and Other Lessons
	+ Frohlich, David M.
22 Human Error and User-Interface Design
	+ Prabhu, Prasad V.
	+ Prabhu, Girish V.
23 Screen Design
	+ Tullis, Thomas S.
24 Design of Menus
	+ Paap, Kenneth R.
	+ Cooke, Nancy J.
25 Color and Human-Computer Interaction
	+ Post, David L.
26 How Not to Have to Navigate Through Too Many Displays
	+ Woods, David D.
	+ Watts, Jennifer C.
IV Evaluation of HCI
27 The Usability Engineering Framework for Product Design and Evaluation
	+ Wixon, Dennis
	+ Wilson, Chauncey
28 User-Centered Software Evaluation Methodologies
	+ Karat, John
29 Usability Inspection Methods
	+ Virzi, Robert A.
30 Cognitive Walkthroughs
	+ Lewis, Clayton
	+ Wharton, Cathleen
31 A Guide to GOMS Model Usability Evaluation using NGOMSL
	+ Kieras, David
32 Cost-Justifying Usability Engineering in the Software Life Cycle
	+ Karat, Clare-Marie
V Individual Differences and Training
33 From Novice to Expert
	+ Mayer, Richard E.
34 Computer Technology and the Older Adult
	+ Czaja, Sara J.
35 Human Computer Interfaces for People with Disabilities
	+ Newell, Alan F.
	+ Gregor, Peter
36 Computer-Based Instruction
	+ Eberts, Ray E.
37 Intelligent Tutoring Systems
	+ Corbett, Albert T.
	+ Koedinger, Kenneth R.
	+ Anderson, John R.
VI Multimedia, Video and Voice
38 Hypertext and its Implications for the Internet
	+ Vora, Pawan R.
	+ Helander, Martin G.
39 Multimedia Interaction
	+ Waterworth, John A.
	+ Chignell, Mark H.
40 A Practical Guide to Working with Edited Video
	+ Kellogg, Wendy A.
	+ Bellamy, Rachel K. E.
	+ Van Deusen, Mary
41 Desktop Video Conferencing: A Systems Approach
	+ Kies, Jonathan K.
	+ Williges, Robert C.
	+ Williges, Beverly H.
42 Auditory Interfaces
	+ Gaver, William W.
43 Design Issues for Interfaces using Voice Input
	+ Kamm, Candace
	+ Helander, Martin
44 Applying Speech Synthesis to User Interfaces
	+ Spiegel, Murray F.
	+ Streeter, Lynn
45 Designing Voice Menu Applications for Telephones
	+ Marics, Monica A.
	+ Engelbeck, George
VII Programming, Intelligent Interface Design and Knowledge-Based Systems
46 Expertise and Instruction in Software Development
	+ Rosson, Mary Beth
	+ Carroll, John M.
47 End-User Programming
	+ Eisenberg, Michael
48 Interactive Software Architecture
	+ Olsen, Dan R., Jr.
49 User Aspects Of Knowledge-Based Systems
	+ Wærn, Yvonne
	+ Hagglund, Sture
50 Paradigms for Intelligent Interface Design
	+ Roth, Emilie M.
	+ Malin, Jane T.
	+ Schreckenghost, Debra L.
51 Knowledge Elicitation for the Design of Software Agents
	+ Boy, Guy A.
52 Decision Support Systems: Integrating Decision Aiding And Decision Training
	+ Zachary, Wayne W.
	+ Ryder, Joan M.
53 Human Computer Interaction Applications for Intelligent Transportation Systems
	+ Dingus, Thomas A.
	+ Gellatly, Andrew W.
	+ Reinach, Stephen J.
VIII Input Devices and Design of Work Stations
54 Keys and Keyboards
	+ Lewis, James R.
	+ Potosnak, Kathleen M.
	+ Magyar, Regis L.
55 Pointing Devices
	+ Greenstein, Joel S.
56 Ergonomics of CAD Systems
	+ Luczak, Holger
	+ Springer, Johannes
57 Design of the Computer Workstation
	+ Kroemer, Karl H. E.
58 Work-related Disorders and the Operation of Computer VDT's
	+ Hagberg, Mats
	+ Rempel, David
IX CSCW and Organizational Issues in HCI
59 Research on Computer Supported Cooperative Work
	+ Olson, Gary M.
	+ Olson, Judith S.
60 Organizational Issues in Development and Implementation of Interactive Systems
	+ Grudin, Jonathan
	+ Markus, M. Lynne
61 Understanding the Organisational Ramifications of Implementing Information Technology Systems
	+ Eason, Ken
62 Psychosocial Aspects of Computerized Office Work
	+ Smith, Michael J.
	+ Conway, Frank T.
[6] EDITED BOOK Human Factors and Web Development / Forsythe, Chris / Grose, Eric / Ratner, Julie 1997 p.288 Lawrence Erlbaum Associates
ISBN: 0-8058-2823-0 [cloth] 0-8058-2824-9 [paper]
Introduction
	+ Mayhew, Deborah J.
Part I: Perspectives From Psychology
	The Use of Investigatory Responses as a Measure of Learning and Memory
		+ Seltzer, C. P.
	Visual Information Processing on the World Wide Web
		+ Marks, W.
		+ Dulaney, C. L.
	Discourse Process and Its Relevance to the Web
		+ Magliano, J. P.
		+ Schleich, M. C.
		+ Millis, K. K.
	Human Navigation
		+ Whitaker, Leslie A.
Part II: Web User Populations
	Children's Online Environments
		+ Druin, Allison
		+ Platt, M.
	Designing Web Pages and Applications for People With Disabilities
		+ Laux, Lila
	The World Wide Web as a Teaching Resource
		+ Burden, P.
		+ Davies, J.
	Easing the Learning Curve for Novice Web Users
		+ Ratner, Julie
Part III: Web Design Guidelines and Development Processes
	Using Web and Traditional Style Guides to Design Web Interfaces
		+ Grose, Eric
		+ Forsythe, Chris
		+ Ratner, Julie
	Page Design Guidelines Developed Through Usability Testing
		+ Borges, Jose A.
		+ Morales, Israel
		+ Rodriguez, Nestor J.
	Human Factors Methodology for Designing Web Sites
		+ Vora, Pawan R.
Part IV: Web Research and Development
	Web User Interface Development at Oracle Corporation
		+ Wichansky, Anna M.
		+ Hackman, Geroge, Jr.
	Web Usability Research at Microsoft Corporation
		+ Kanerva, A.
		+ Keeker, K.
		+ Risden, K.
		+ Schuh, E.
		+ Czerwinski, Mary
	Creating Content for Both Paper and the Web
		+ Lew, Gavin S.
		+ Schumacher, Robert M.
		+ Omanson, Richard C.
	The Ten Golden Rules for Providing Video Over the Web or 0% of 2.4M (at 270k/sec, 340 sec remaining)
		+ Johnson, C.
Part V: Collaboration and Visualization
	Graphics Design on the Web
		+ Wiebe, E. N.
		+ Howe, J. E.
	Collaborative Interfaces for the Web
		+ Greenberg, Saul
	A Zooming Web Browser
		+ Bederson, Ben B.
		+ Hollan, James D.
		+ Stewart, J.
		+ Rogers, D.
		+ Vick, D.
		+ Ring, L.
		+ Grose, Eric
		+ Forsythe, Chris
[7] A Teaching Method as an Alternative to the Concurrent Think-Aloud Method for Usability Testing III.13 Usability Engineering / Vora, P. R. / Helander, M. G. Proceedings of the Sixth International Conference on Human-Computer Interaction 1995-07-09 v.III. Analysis, Design and Evaluation in Human-Computer Interaction p.375-380
© Copyright 1995 Elsevier Science
Summary: In this paper, we propose a teaching method as an alternative to the concurrent think-aloud (CTA) method for usability evaluation. In the teaching method, the test participant, after becoming familiar with the system, demonstrates it to a seemingly naive user (a confederate) and describes how to accomplish certain tasks. In a study that compared the teaching and the CTA methods for evaluating usability of human-computer interactive tasks, the results indicated that the number of verbalizations elicited using the teaching method far exceeded those elicited using the CTA method. Also, the concurrent verbalizations were dominated by the participants' interactive behavior and provided little insight into the participants' thought processes or search strategies, which were easily captured using the teaching method.
[8] Evaluating the Influence of Interface Styles and Multiple Access Paths in Hypertext PAPER ABSTRACTS: Access to Organized Data Structures / Vora, Pawan R. / Helander, Martin G. / Shalin, Valerie L. Proceedings of ACM CHI'94 Conference on Human Factors in Computing Systems 1994-04-24 v.2 p.223
Keywords: Hypertext, Usability, Design guidelines, Graphical vs. textual interfaces, Single vs. multiple organizations, Expert organizations
© Copyright 1994 Association for Computing Machinery
Broken Link to ACM Digital Library
Summary: In this paper, we investigated usability issues in hypertext. First, we compared usability of graphical and textual interfaces. The results favored a graphical interface with labeled links (GL). However, subjects suggested incorporating multiple pathways to facilitate search. To determine how hypertext designers could establish, a priori, multiple structures, we consulted domain experts. Distinct organizations emerged from experts in different professions. Therefore, we modified the hypertext to incorporate these multiple structures. On subsequent evaluation, contrary to previous evidence, multiple structures enhanced search performance. Based on these experiments, we recommend using a GL interface and multiple semantic organizations to improve hypertext usability.
[9] Evaluating the Influence of Interface Styles and Multiple Access Paths in Hypertext Access to Organized Data Structures / Vora, Pawan R. / Helander, Martin G. / Shalin, Valerie L. Proceedings of ACM CHI'94 Conference on Human Factors in Computing Systems 1994-04-24 v.1 p.323-329
Keywords: Hypertext, Usability, Design guidelines, Graphical vs. textual interfaces, Single vs. multiple organizations
© Copyright 1994 Association for Computing Machinery
Broken Link to ACM Digital Library
Summary: No specific guidelines exist to assist in designing usable hypertext systems. In this paper, we discuss three experiments to study usability issues in hypertext design. In the first experiment, we investigated usability of four types of hypertext interfaces: graphical with labeled links (GL), graphical with unlabeled links (GU), textual with embedded links (TE), and textual with a separate list of related items/links (TS). The results favored GL interface for novice users. However, most subjects suggested incorporating multiple access pathways to facilitate search. To determine how hypertext designers could establish, a priori, these multiple structures, we extracted organization schemes from domain experts in the second experiment. Distinctly different organization structures emerged from experts with different professional backgrounds. Therefore, we modified the hypertext to incorporate multiple organization structures. In experiment 3, we compared subjects' performance using multiple and single organization structures. Multiple structures, contrary to previous evidence, enhanced search performance. The benefits of multiple structures, however, diminished over time. These experiments provide empirical evidence in favor of GL interfaces and incorporation of multiple organization structures to improve hypertext usability.
[10] Comparing Usability of Graphical and Textual Interfaces in Hypertext / Vora, Pawan R. / Helander, Martin G. / Shalin, Valerie L. / Mike, Dennis Proceedings of ACM Hypertext'93 -- Posters 1993-11-14 p.23
Keywords: Authoring, Empirical/data, Navigation, Usability
Summary: This study investigated usability of interface styles in hypertext for information search tasks. The four types of interfaces were: graphical with labeled links (GL), graphical with unlabeled links (GU), textual with embedded links (TE), and textual with a separate list of links (TS). An information database related to vitamins, food sources, and related disorders was used -- referred to as NutriText.
    Forty novices answered search questions using NutriText over two sessions. In the first session, the subjects in the GL group performed significantly faster and spent less time/node than others. All subjects performed significantly better in the second session; the subjects in the groups GL and TE, however, performed faster and spent less time/node than those in the GU and TS groups. Among the groups, there were no significant differences in the first session for the navigation measures: number of unique nodes accesses (NU), number of node visits (NV), and navigation redundancy (NU/NV). This confirmed that the subjects were equally inexperienced in the information domain. In the second session, however, the GL and TE group's navigation performance was superior than the GU and TS groups.
    Interestingly, despite statistical significance, the subjects using textual hypertexts spend only 3 seconds more per node than those using graphical hypertexts. This suggests that subjects did not actually read the text, but focused on the highlighted buttons. Therefore, the subjects may not have understood the relation between the nodes in hypertext. Such user-imposed "incoherence" may cause disorientation in larger textual hyperdocuments.