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[1] A diversity-sensitive evaluation method Long Paper / Mourouzis, Alexandros / Antona, Margherita / Stephandis, Constantine Universal Access in the Information Society 2011-08 v.10 n.3 p.337-356
Keywords: Evaluation; Universal access; System acceptance; Design for all
Link to Digital Content at Springer
Summary: This paper presents an evaluation method, along with the underlying theory, for assessing interactive systems and specifying their quality in terms of universal access. The method is an adaptation of traditional walkthroughs and is aimed to incorporate user diversity, for example in terms of individual abilities, skills, background, levels of expertise, equipment used, etc., as key input to evaluation. The method aims at addressing as many as possible of the qualities of a system that might affect diverse users throughout their usage of the system and which, ultimately, have an impact on the system's wide acceptance. The proposed method, described here, extends the cognitive walkthrough method by introducing a simulation of the users' reasoned action process in order to assess whether users can, and will be, in favour of accessing, exploring, utilising and, ultimately, adopting a system. Additionally, the method allows considering in the assessment process various aspects of diversity among target users and use conditions, rather than assessing for the so-called average user, aiming at incorporating accessibility, usability and acceptance as intrinsic measurements. Finally, the paper presents ORIENT, a prototype inspection tool developed as a means to further facilitate experts in conducting such walkthroughs in practice, and which offers step-by-step guidance throughout the process until final reporting. Preliminary experiences with the application of the method in the domain of e-Services are also discussed.

[2] A Novel Design Approach for Multi-device Adaptable User Interfaces: Concepts, Methods and Examples Multimodality, Adaptation and Personalisation / Mourouzis, Alexandros / Leonidis, Asterios / Foukarakis, Michalis / Antona, Margherita / Maglaveras, Nicos UAHCI 2011: 6th International Conference on Universal Access in Human-Computer Interaction, Part I: Design for All and eInclusion 2011-07-09 v.1 p.400-409
Keywords: User interface design; Multi-device; Device-independent; Adaptable user interfaces; Migratory interfaces; Accessibility; Design for All
Link to Digital Content at Springer
Summary: User interface designers and engineers are faced today with unprecedented challenges. Applications are progressively required to run on multiple computing platforms and accommodate the capabilities of different devices. Users and context are significantly characterized by diversity, leading to a very broad range of accessibility and interaction requirements and preferences that need to be adequately addressed. The current approach of designing separate user interfaces, one for each target use, is time consuming, error prone, and does not adequately addresses the challenges of cross-platform consistency, universal access and integration. To this end, this paper proposes a new integrative approach to multi-device user interface development for achieving device-independence by-design and further pursuing improved levels user experience for all through adaptive presentational models for various devices and contexts of use. Explanatory examples that were implemented in the context of the REMOTE R&D project are also presented.

[3] The REMOTE AAL Project: Remote Health and Social Care for Independent Living of Isolated Elderly with Chronic Conditions Ambient Assisted Living and Smart Environments / Bekiaris, Angelos / Mourouzis, Alexandros / Maglaveras, Nicos UAHCI 2011: 6th International Conference on Universal Access in Human-Computer Interaction, Part III: Context Diversity 2011-07-09 v.3 p.131-140
Keywords: Chronic conditions; Tele-healthcare; Ambient Assisted Living
Link to Digital Content at Springer
Summary: REMOTE is an AAL project that aims at advancing the state-of-the-art in fields of tele-healthcare and ambient intelligence by enhancing the elderly's home with audio-visual, sensor, motoric monitoring and automation abilities to trace vital signs, activity, behaviour and health condition, and detect risks and critical situations, as well as provide, proactively and reactively, effective and efficient support at home. This paper presents the project objectives, the approach and principles endorsed, and the expected results. Overall, REMOTE is characterised by: a user-centered philosophy and consistent involvement of users; processes for reaching consensus among all stakeholders; strong commitment to ethical and legal issues; sound scientific and evidence-based methods (incl. real context pilots in 6 countries) to measure usability, impact and acceptance of the developments by elderly populations.

[4] An Interoperable Concept for Controlling Smart Homes -- The ASK-IT Paradigm Ambient Interaction / Bekiaris, Evangelos / Kalogirou, Kostas / Mourouzis, Alexandros / Panou, Maria HCI International 2009: 13th International Conference on Human-Computer Interaction, Part III: Ambient, Ubiquitous and Intelligent Interaction 2009-07-19 v.3 p.377-386
Keywords: Smart home; Ambient assisted living; Accessibility; Infomobility
Link to Digital Content at Springer
Summary: This paper presents an interoperable home automation infrastructure that offers new levels of mobility, accessibility, independence, comfort, and overall quality of life. Building on previous experience with similar systems and existing gaps over the full potential of automated support, both at home and on the move, new concepts and objectives are defined for R&D on smart homes. The paper outlines the proposed integrated and holistic solution, discusses design and development issues, provides indicative evaluation results emerging from a case study conducted in the European ASK-IT project, and concludes by highlighting open issues and future steps.

[5] A Harmonised Methodology towards Measuring Accessibility Design Knowledge and Approaches for Accessibility and Universal Access / Mourouzis, Alexandros / Kastori, Grammati-Eirini / Votis, Konstantinos / Bekiaris, Evangelos / Tzovaras, Dimitrios UAHCI 2009: 5th International Conference on Universal Access in Human-Computer Interaction, Part I: Addressing Diversity 2009-07-19 v.1 p.578-587
Keywords: Accessibility; Disability; Evaluation; Assessment tools
Link to Digital Content at Springer
Summary: This paper introduces the harmonized accessibility methodology (HAM) that has been defined and deployed in the context of the ACCESSIBLE project. HAM is aimed to harmonize existing collections of related design knowledge, such as heuristics, guidelines, standards, etc., and thereby provide the grounds for defining ontology-based rules and, and thereby implementing, within ACCESSIBLE and beyond, automated accessibility assessment of ICT designs and developments. Ultimately, ordinary developers will be enabled to conduct rapid, yet specialized, accessibility assessments focused on any relevant disability types, assistive technologies, platforms, and contextual conditions.

[6] Development of Open Platform Based Adaptive HCI Concepts for Elderly Users Intelligence, Adaptation and Personalisation / Leuteritz, Jan-Paul / Widlroither, Harald / Mourouzis, Alexandros / Panou, Maria / Antona, Margherita / Leonidis, Asterios UAHCI 2009: 5th International Conference on Universal Access in Human-Computer Interaction, Part II: Intelligent and Ubiquitous Interaction Environments 2009-07-19 v.2 p.684-693
Keywords: Automatic user interface adaptation; Unified User Interface Design; adaptive widgets; adaptation decision-making
Link to Digital Content at Springer
Summary: This paper describes the framework and development process of adaptive user interfaces within the OASIS project. After presenting a rationale for user interface adaptation to address the needs and requirements of older users, the paper presents and discusses the architecture and functionality of the OASIS adaptation framework, focussing in particular on an advanced library of adaptive widgets, as well as on the process of elaborating the adaptation rules. The results of the adopted approach are discussed and hints to future developments are provided.

[7] EDITED BOOK The Universal Access Handbook 2009 n.61 p.1034 CRC Press
ISBN: 978-1-4200-6499-5
www.crcpress.com/product/isbn/9780805862805
== Introduction to Universal Access ==
Universal Access and Design for All in the Evolving Information Society
	+ Stephanidis, C.
Perspectives on Accessibility: From Assistive Technologies to Universal Access and Design for All
	+ Emiliani, P. L.
Accessible and Usable Design of Information and Communication Technologies
	+ Vanderheiden, G. C.
== Diversity in the User Population ==
Dimensions of User Diversity
	+ Ashok, M.
	+ Jacko, J. A.
Motor Impairments and Universal Access
	+ Keates, S.
Sensory Impairments
	+ Kinzel, E.
	+ Jacko, J. A.
Cognitive Disabilities
	+ Lewis, C.
Age-Related Diff erences in the Interface Design Process
	+ Kurniawan, S.
International and Intercultural User Interfaces
	+ Marcus, A.
	+ Rau, P.-L. P.
== Technologies for Diverse Contexts of Use ==
Accessing the Web
	+ Hanson, V. L.
	+ Richards, J. T.
	+ Harper, S.
	+ Trewin, S.
Handheld Devices and Mobile Phones
	+ Kaikkonen, A.
	+ Kaasinen, E.
	+ Ketola, P.
Virtual Reality
	+ Hughes, D.
	+ Smith, E.
	+ Shumaker, R.
	+ Hughes, C.
Biometrics and Universal Access
	+ Fairhurst, M. C.
Interface Agents: Potential Benefits and Challenges for Universal Access
	+ and, E. André
M. Rehm
== Development Lifecycle of User Interfaces ==
User Requirements Elicitation for Universal Access
	+ Antona, M.
	+ Ntoa, S.
	+ Adami, I.
	+ Stephanidis, C.
Unified Design for User Interface Adaptation
	+ Savidis, A.
	+ Stephanidis, C.
Designing Universally Accessible Games
	+ Grammenos, D.
	+ Savidis, A.
	+ Stephanidis, C.
Software Requirements for Inclusive User Interfaces
	+ Savidis, A.
	+ Stephanidis, C.
Tools for Inclusive Design
	+ Waller, S.
	+ Clarkson, P. J.
The Evaluation of Accessibility, Usability, and User Experience
	+ Petrie, H.
	+ Bevan, N.
== User Interface Development: Architectures, Components, and Tools ==
A Unified Soft ware Architecture for User Interface Adaptation
	+ Savidis, A.
	+ Stephanidis, C.
A Decision-Making Specifi cation Language for User Interface Adaptation
	+ Savidis, A.
	+ Stephanidis, C.
Methods and Tools for the Development of Unified Web-Based User Interfaces
	+ Doulgeraki, C.
	+ Partarakis, N.
	+ Mourouzis, A.
	+ Stephanidis, C.
User Modeling: A Universal Access Perspective
	+ Adams, R.
Model-Based Tools: A User-Centered Design for All Approach
	+ Stary, C.
Markup Languages in Human-Computer Interaction
	+ Paternò, F.
	+ Santoro, C.
Abstract Interaction Objects in User Interface Programming Languages
	+ Savidis, A.
== Interaction Techniques and Devices ==
Screen Readers
	+ Asakawa, C.
	+ Leporini, B.
Virtual Mouse and Keyboards for Text Entry
	+ Evreinov, G.
Speech Input to Support Universal Access
	+ Feng, J.
	+ Sears, A.
Natural Language and Dialogue Interfaces
	+ Jokinen, K.
Auditory Interfaces and Sonification
	+ Nees, M. A.
	+ Walker, B. N.
Haptic Interaction
	+ Jansson, G.
	+ Raisamo, R.
Vision-Based Hand Gesture Recognition for Human-Computer Interaction
	+ Zabulis, X.
	+ Baltzakis, H.
	+ Argyros, A.
Automatic Hierarchical Scanning for Windows Applications
	+ Ntoa, S.
	+ Savidis, A.
	+ Stephanidis, C.
Eye Tracking
	+ Majaranta, P.
	+ Bates, R.
	+ Donegan, M.
Brain-Body Interfaces
	+ Gnanayutham, P.
	+ George, J.
Sign Language in the Interface: Access for Deaf Signers
	+ Huenerfauth, M.
	+ Hanson, V. L.
Visible Language for Global Mobile Communication: A Case Study of a Design Project in Progress
	+ Marcus, A.
Contributions of "Ambient" Multimodality to Universal Access
	+ Carbonell, N.
== Application Domains ==
Vocal Interfaces in Supporting and Enhancing Accessibility in Digital Libraries
	+ Catarci, T.
	+ Kimani, S.
	+ Dubinsky, Y.
	+ Gabrielli, S.
Theories and Methods for Studying Online Communities for People with Disabilities and Older People
	+ Pfeil, U.
	+ Zaphiris, P.
Computer-Supported Cooperative Work
	+ Gross, T.
	+ Fetter, M.
Developing Inclusive e-Training
	+ Savidis, A.
	+ Stephanidis, C.
Training through Entertainment for Learning Difficulties
	+ Savidis, A.
	+ Grammenos, D.
	+ Stephanidis, C.
Universal Access to Multimedia Documents
	+ Petrie, H.
	+ Weber, G.
	+ Völkel, T.
Interpersonal Communication
	+ Waller, A.
Universal Access in Public Terminals: Information Kiosks and ATMs
	+ Kouroupetroglou, G.
Intelligent Mobility and Transportation for All
	+ Bekiaris, E.
	+ Panou, M.
	+ Gaitanidou, E.
	+ Mourouzis, A.
	+ Ringbauer, B.
Electronic Educational Books for Blind Students
	+ Grammenos, D.
	+ Savidis, A.
	+ Georgalis, Y.
	+ Bourdenas, T.
	+ Stephanidis, C.
Mathematics and Accessibility: A Survey
	+ Pontelli, E.
	+ Karshmer, A. I.
	+ Gupta, G.
Cybertherapy, Cyberpsychology, and the Use of Virtual Reality in Mental Health
	+ Renaud, P.
	+ Bouchard, S.
	+ Chartier, S.
	+ Bonin, M-P
== Nontechnological Issues ==
Policy and Legislation as a Framework of Accessibility
	+ Kemppainen, E.
	+ Kemp, J. D.
	+ Yamada, H.
Standards and Guidelines
	+ Vanderheiden, G. C.
eAccessibility Standardization
	+ Engelen, J.
Management of Design for All
	+ Bühler, C.
Security and Privacy for Universal Access
	+ Maybury, M. T.
Best Practice in Design for All
	+ Miesenberger, K.
== Looking to the Future ==
Implicit Interaction
	+ Ferscha, A.
Ambient Intelligence
	+ Streitz, N. A.
	+ Privat, G.
Emerging Challenges
	+ Stephanidis, C.

[8] A Development Toolkit for Unified Web-Based User Interfaces Web Accessibility -- Automatic/Manual Evaluation and Authoring Tools / Doulgeraki, C. / Partarakis, N. / Mourouzis, A. / Stephanidis, C. ICCHP'08: International Conference on Computers Helping People with Special Needs 2008-07-09 p.346-353
Keywords: Unified User Interfaces; Adaptation; Design for All; User profiling
Link to Digital Content at Springer
Summary: EAGER is a prototype development toolkit that allows embedding accessibility and ease of use for all potential users into Web-based artefacts. Web-based user interfaces developed by means of the EAGER toolkit incarnate the concept of Unified User Interfaces and exhibit adaptation behaviour with respect to diverse user abilities, requirements and preferences. Ultimately, the process of employing EAGER is significantly less demanding in terms of time, experience and skills required from the developer, than the typical process of developing for the "average" user.

[9] An Accessible Media Player as a User Agent for the Web Web Accessibility -- Quality Control and Best Practice / Mourouzis, A. / Partarakis, N. / Doulgeraki, C. / Galanakis, C. / Stephanidis, C. ICCHP'08: International Conference on Computers Helping People with Special Needs 2008-07-09 p.474-481
Keywords: Web accessibility; mobility; usability; non-visual interaction
Link to Digital Content at Springer
Summary: This paper presents webLection,a tool that aims at increasing the uptake of the Web by a variety of potential users. With WebLection Web content is locally rendered into standard audio formats, and, ultimately, manipulated just like music employing the playing list behaviour as an intuitive interaction metaphor. Although webLection originates from research for blind Web users, significant benefits emerge for other types users too, including Web developers, since it can be used, on the one hand, to easily transform and make Web content available through its audio equivalent, and on the other hand to inspect the accessibility and usability of Web pages for users of screen readers.

[10] Towards a Walkthrough Method for Universal Access Evaluation Part II: Universal Access Methods, Techniques and Tools / Antona, Margherita / Mourouzis, Alexandros / Stephanidis, Constantine UAHCI 2007: 4th International Conference on Universal Access in Human Computer Interaction, Part I: Coping with Diversity 2007-07-22 v.1 p.325-334
Keywords: Universal Access; evaluation; walkthrough; system acceptance
Link to Digital Content at Springer
Summary: This paper presents a walkthrough evaluation method for assessing, in a Universal Access perspective, interactive systems. The methodology is an adaptation of the traditional cognitive walkthrough used for many years in the usability engineering community. Cognitive walkthrough involves a simulation of the problem-solving process of an average user, to ensure that the user can easily learn to perform tasks that the system is indented to support. The proposed method, described here in brief along with the underlying theoretical framework, extends this approach by: (a) involving a simulation of the users' reasoned action process, to ensure that users will be in favour of accessing, exploring, utilising, and, ultimately, adopting the system; (b) addressing the diverse needs of all users, rather than of the average user, thus incorporating accessibility for all target users as an intrinsic measurement. A set of printed forms with specific questions reflecting the proposed methodology has been developed to guide the new walkthrough procedure. Early experiences with the application of the method in the domain of eServices are also discussed.

[11] A Portal-Based Tool for Developing, Delivering and Working with Guidelines Part II: Universal Access Methods, Techniques and Tools / Partarakis, Nikolaos / Mourouzis, Alexandros / Doulgeraki, Constantina / Stephanidis, Constantine UAHCI 2007: 4th International Conference on Universal Access in Human Computer Interaction, Part I: Coping with Diversity 2007-07-22 v.1 p.507-516
Keywords: Guidelines; standards; portals; working with guidelines
Link to Digital Content at Springer
Summary: Guidelines and standards are gaining increasing importance world-wide. However, their process of development is still in a state of flux. The same stands regarding the means for spreading, retrieving and utilising such knowledge. A portal-based approach is proposed here for supporting all lifecycle phases of guidelines and standards. The proposed approach has significant advantages: (a) it allows contributors from all over the globe to form working groups, share virtual working spaces and, thereby, collaborate for the development of guidelines and standards; (b) it facilitates the rapidly spread and effective use of produced knowledge; and (c) it tackles the demand-supply gap by bridging developers and consumers of knowledge.

[12] Nomad Devices Adaptation for Offering Computer Accessible Infomobility Services Part II: Access to the Physical Environment, Mobility and Transportation / Pastor, Laura / Robleda, María García / Reigosa, Luis / Cabrera-Umpierrez, Maria Fernanda / Mourouzis, Alexandros / Ringbauer, Brigitte UAHCI 2007: 4th International Conference on Universal Access in Human-Computer Interaction, Part II: Ambient Interaction 2007-07-22 v.2 p.536-545
Keywords: nomad devices; disability; infomobility; user interface
Link to Digital Content at Springer
Summary: This paper describes the adaptation approach for users with disability of nomad devices within the ASK-IT European project funded by the EC 6th Framework Program within the e-Inclusion area. The devices, software and hardware modules involved are described. The User Interface (UI) configuration, defined according to the functional characteristics of specific user groups, is analysed along with the technical specifications of the devices and the provided services. Finally, the current mock-ups of the system for different nomad devices are illustrated.

[13] An Accessible and Usable Soft Keyboard Part IV: Interaction Techniques and Devices / Mourouzis, Alexandros / Boutsakis, Evagelos / Ntoa, Stavroula / Antona, Margherita / Stephanidis, Constantine UAHCI 2007: 4th International Conference on Universal Access in Human-Computer Interaction, Part II: Ambient Interaction 2007-07-22 v.2 p.961-970
Keywords: Text entry; soft keyboard; Universal Access; Ambient Intelligence
Link to Digital Content at Springer
Summary: AUK is a 3x3 multi-tier onscreen keyboard. It supports various entry modes, including 1 to 10-key and joystick modes, allowing text entry with a remarkable range of devices. This paper presents the menu structure of AUK, the alternative entry modes, and several layouts for novice, moderate and expert users. The potential of AUK, as a text entry solution both for disabled and able-bodied users, is discussed. Overall, the work presented here is considered as a contribution to Universal Access and towards ambient text entry.

[14] A User-Orientation Evaluation Framework: Assessing Accessibility Throughout the User Experience Lifecycle People with Disabilities: Human Computer Interface / Mourouzis, Alexandros / Antona, Margherita / Boutsakis, Evagelos / Stephanidis, Constantine ICCHP'06: International Conference on Computers Helping People with Special Needs 2006-07-11 p.421-428
Link to Digital Content at Springer
Summary: Today, as the users and contexts of use of Information and Communication Technology (ICT) become more diverse, there is a significant need to understand all the factors that may affect the quality of the user-experience, and to measure them systematically. This paper proposes an evaluation framework for specifying and measuring the user-orientation of interactive products. The term "user-orientation" refers to the extent to which target users (will) find the product acceptable at all phases of the user experience lifecycle. The proposed framework incorporates accessibility as a basic determinant of acceptability and long-term adoption. It can be employed effectively in the evaluation of systems that are aimed to be accessible and usable by diverse users (e.g., public systems) or by people with disability.

[15] Virtual prints: Augmenting virtual environments with interactive personal marks / Grammenos, Dimitris / Mourouzis, Alexandros / Stephanidis, Constantine International Journal of Human-Computer Studies 2006 v.64 n.3 p.221-239
Link to Article at ScienceDirect
Summary: This paper introduces the concept of Virtual Prints (ViPs) as an intuitive metaphor for supporting interaction and navigation, as well as a number of additional tasks in virtual environments (VEs). Three types of ViPs are described: Virtual Footprints, which are used for tracking user navigation (position, orientation and movement), Virtual Handprints, which are used for tracing user interaction with the VE, and Virtual Markers, which are 'special' marks (usually coupled with information) that can be created upon user request. In a VE, the ViPs concept is instantiated and supported through a software mechanism (the ViPs mechanism) that allows users to create, manage and interact with their personal ViPs, as well as other users' ViPs.
    The paper presents the background and related work upon which the suggested concept builds, as well as the distinctive properties that differentiate ViPs from other related efforts. An account of how users can interact with ViPs is provided and related issues and challenges are discussed along with techniques and methods for addressing them. The paper also describes the process followed towards defining and experimenting with the concept of ViPs by means of iterative design and evaluation of an interactive prototype. This process involved exploratory studies, as well as several inspections and formal tests with both experts and potential end-users, in order to assess the usefulness of the concept and identify possible shortcomings, and also to evaluate and improve the usability of the proposed designs and software prototypes. In general, the findings of the studies reinforce the initial hypothesis that ViPs are an intuitive and powerful concept, and show that the related software is easy to learn and use. Overall, the results of the studies support strong evidence that an appropriately designed and implemented, fully functional ViPs mechanism can significantly increase the usability of VEs.

[16] Towards i-dove, an interactive support tool for building and using virtual environments with guidelines Human-centred computing : cognitive, social and ergonomic aspects / Karampelas, P. / Grammenos, D. / Mourouzis, A. / Stephanidis, C. Proceedings of the Tenth International Conference on Human-Computer Interaction 2003-06-22 v.3 p.1411-1415
[17] Virtual Prints: An Empowering Tool for Virtual Environments Human-centred computing : cognitive, social and ergonomic aspects / Mourouzis, A. / Grammenos, D. / Filou, M. / Papadakos, P. / Stephanidis, C. Proceedings of the Tenth International Conference on Human-Computer Interaction 2003-06-22 v.3 p.1426-1430