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EN
RW
G
Development of an Instrument Measuring User Satisfaction of the
Human-Computer Interface
Interface Evaluations
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Chin, John P.
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Diehl, Virginia A.
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Norman, Kent L.
Proceedings of ACM CHI'88 Conference on Human Factors in Computing Systems
1988
p.213-218
Keywords: User satisfaction, User interface questionnaire, Design tool
© Copr. 1988 Association for Computing Machinery
Summary: This study is a part of a research effort to develop the Questionnaire for
User Interface Satisfaction (QUIS). Participants, 150 PC user group members,
rated familiar software products. Two pairs of software categories were
compared: 1) software that was liked and disliked, and 2) a standard command
line system (CLS) and a menu driven application (MDA). The reliability of the
questionnaire was high, Cronbach's alpha=.94 The overall reaction ratings
yielded significantly higher ratings for liked software and MDA over disliked
software and a CLS, respectively. Frequent and sophisticated PC users rated
MDA more satisfying, powerful and flexible than CLS. Future applications of
the QUIS on computers are discussed.
