question: C.CHI.83.83 : Human-Computer Interaction Bibliography Search

= ^ + EN RW G Questionnaires as a Software Evaluation Tool Interface Design 4 -- Analyses of User Inputs / Root, Robert W. / Draper, Steve Proceedings of ACM CHI'83 Conference on Human Factors in Computing Systems 1983 p.83-87

Summary: This paper reports on a study investigating the strengths and weaknesses of questionnaires as software evaluation tools. Two major influences on the usefulness of questionnaire-based evaluation responses are examined: the administration of the questionnaire, and the background and experience of the respondent. Two questionnaires were administered to a large number of students in an introductory programming class. The questionnaires were also given to a group of more experienced users (including course proctors). Respondents were asked to evaluate the text editor used in the class along a number of dimensions; evaluation responses were solicited using a number of different question types. Another group of students received the questionnaire individually, with part of it presented on the computer; a third group also evaluated an enhanced version of the editor in followup sessions.