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= EN RW BOOK G Measuring the User Experience : Collecting, Analyzing, and Presenting Usability Metrics / Tullis, Tom / Albert, Bill 2008 p.317 Morgan Kaufmann Publishers ISBN 0-12-373558-0 978-0-12-373558-4
measuringuserexperience.com/ Companion Website
measuringuserexperience.com/contents.htm Detailed Table of Contents
1. Introduction
2. Background
3. Planning a Usability Study
4. Performance Metrics
5. Issues-Based Metrics
6. Self-Reported Metrics
7. Behavioral and Physiological Metrics
8. Combined and Comparative Metrics
9. Special Topics
10. Case Studies
	10.1 Redesigning a Website Cheaply and Quickly
		+ Loranger, Hoa
	10.2 Usability Evaluation of a Speech Recognition IVR
		+ Lewis, James R.
	10.3 Redesign of the CDC.gov Website
		+ Bailey, Robert
		+ Wolfson, Cari
		+ Nall, Janice
	10.4 Usability Benchmarking Case Study: Mobile Music and Video
		+ Weiss, Scott
		+ Whitby, Chris
	10.5 Measuring the Effects of Drug Label Design and Similarity on Pharmacists' Performance
		+ Bojko, Agnieszka (Aga)
	10.6 Making Metrics Matter
		+ Zazelenchuk, Todd
11. Moving Forward