PART I THINKING GLOBALLY
	1 One Internet; Many Voices
	2 Navigating the Multilingual Internet
PART II PREPARATION
	3 First Steps -- and Missteps
	4 Are You Ready to Go Global?
PART III IMPLEMENTATION
	5 Web Globalization Workflow
	6 Let's Talk Budget
	7 Internationalization and Localization
PART IV TEXT AND TRANSLATION
	8 Translation Management
	9 Computer-Aided Translation (CAT)
	10 Writing for a Global Audience
PART V DESIGN, DEVELOPMENT, AND MANAGEMENT
	11 World Wide Design
	12 Creating Multilingual Content
	13 Global Content Management
PART VI BEYOND THE WEB
	14 Mastering Your (Country) Domain
	15 Supporting International Customers
	16 Promoting Your Site Globally
	17 The Future of Web Globalization
PART VII APPENDIXES
	A Glossary
	B Global Color Chart
	C Character Entities
	D Language and Country Codes
	E Encodings
	F International Notation Standards

1  Understanding Web Accessibility
2  Overview of Law and Guidelines
3  Assistive Technology, Browsers and Accessibility
4  Creating Accessible Content
5  Accessible Navigation
6  Accessible Data Input
7  Testing for Section 508 Compliance
8  Web Development Tools and Accessibility
9  Separating Content from Presentation
10  Accessibility and Macromedia Flash
11  Implementing Accessibility in Enterprise
12  Emerging Technologies
13  US Web Accessibility Law in Depth
A  Quick Reference Guide
B  Glossary of Terms
C  Section 508 Guidelines

The Goal
    1 On Being a Butler
    2 Don't Impose: Respect Physical Effort
    3 Don't Impose: Respect Mental Effort
    4 Be Helpful
The Process
    5 Setting Up: Understanding Users' Needs
    6 Structuring the User Interface
    7 Laying Out the User Interface
    8 Architecting with the UI in Mind
    9 Initial Development
    10 Iterative Development: Observing Use
    11 Conclusion
Appendixes
    A Guidelines
    B Recommended Readings

PART I  INTRODUCTION
1  Understanding Internationalization
2  Designing a World-Ready Program
PART II  GLOBALIZATION
3  Unicode
4  Locale and Cultural Awareness
5  Text Input, Output, and Display
6  Multilingual User Interface (MUI)
PART III  LOCALIZABILITY
7  Software Localizability Guidelines
8  Mirroring
9  Content Localizability Guidelines
PART IV  LOCALIZATION
10  Localization
PART V  TESTING
11  Testing for World-Readiness
12  Testing Localizability with Pseudo-Localization
PART VI  TOOLS AND TECHNOLOGY
13  Graphics Device Interface Plus (GDI+)
14  Hypertext Markup Language (HTML)
15  Microsoft Internet Information Services (IIS) and Microsoft Active Server Pages (ASP)
16  Microsoft Office
17  MLang
18  Microsoft Layer for Unicode (MSLU)
19  The Microsoft .NET Framework
20  OpenType Fonts
21  Rich Edit
22  Microsoft SQL Server
23  Microsoft Windows Text Services Framework (TSF)
24  Uniscribe
25  Microsoft Visual Studio .NET
26  Extensible Markup Language (XML)

Part I. Introducing Information Architecture
1. Defining Information Architecture
      A Definition
      Tablets, Scrolls, Books, and Libraries
      Explaining IA to Others
      What Isn't Information Architecture?
      Why Information Architecture Matters
      Bringing Our Work to Life
2. Practicing Information Architecture
      Do We Need Information Architects?
      Who's Qualified to Practice Information Architecture?
      Information Architecture Specialists
      Practicing Information Architecture in the Real World
      Information Ecologies
      What Lies Ahead
3. User Needs and Behaviors
      The "Too-Simple" Information Model
      Information Needs
      Information Seeking Behaviors
Part II. Basic Principles of Information Architecture
4. The Anatomy of an Information Architecture
      Visualizing Information Architecture
      Information Architecture Components
5. Organization Systems
      Challenges of Organizing Information
      Organizing Web Sites and Intranets
      Organization Schemes
      Organization Structures
      Creating Cohesive Organization Systems
6. Labeling Systems
      Why You Should Care About Labeling
      Varieties of Labels
      Designing Labels
7. Navigation Systems
      Types of Navigation Systems
      Gray Matters
      Browser Navigation Features
      Building Context
      Improving Flexibility
      Embedded Navigation Systems
      Supplemental Navigation Systems
      Advanced Navigation Approaches
8. Search Systems
      Does Your Site Need Search?
      Basic Search System Anatomy
      Choosing What to Search
      Search Algorithms
      Presenting Results
      Designing the Search Interface
      Where to Learn More
9. Thesauri, Controlled Vocabularies, and Metadata
      Metadata
      Controlled Vocabularies
      Technical Lingo
      A Thesaurus in Action
      Types of Thesauri
      Thesaurus Standards
      Semantic Relationships
      Preferred Terms
      Polyhierarchy
      Faceted Classification
Part III. Process and Methodology
10. Research
      Process Overview
      A Research Framework
      Context
      Content
      Users
      Participant Definition and Recruiting
      User Research Sessions
      In Defense of Research
11. Strategy
      What Is an Information Architecture Strategy?
      Strategies Under Attack
      From Research to Strategy
      Developing the Strategy
      Work Products and Deliverables
      The Strategy Report
      The Project Plan
      Presentations
12. Design and Documentation
      Guidelines for Diagramming an Information Architecture
      Blueprints
      Wireframes
      Content Mapping and Inventory
      Content Modeling
      Controlled Vocabularies
      Design Sketches
      Web-Based Prototypes
      Architecture Style Guides
      Point-of-Production Architecture
      Administration
Part IV. Information Architecture in Practice
13. Education
      Chaos in Education
      A World of Choice
      But Do I Need a Degree?
14. Ethics
      Ethical Considerations
      Shaping the Future
15. Building an Information Architecture Team
      Destructive Acts of Creation
      Fast and Slow Layers
      Project Versus Program
      Buy or Rent
      Do We Really Need to Hire Professionals?
      The Dream Team
16. Tools and Software
      A Time of Change
      Categories in Chaos
      Questions to Ask
Part V. Information Architecture in the Organization
17. Making the Case for Information Architecture
      You Must Sell
      The Two Kinds of People in the World
      Running the Numbers
      Talking to the Reactionaries
      Other Case-Making Techniques
      The Information Architecture Value Checklist
      A Final Note
18. Business Strategy
      The Origins of Strategy
      Defining Business Strategy
      Strategic Fit
      Exposing Gaps in Business Strategy
      One Best Way
      Many Good Ways
      Understanding Our Elephant
      Competitive Advantage
      The End of the Beginning
19. Information Architecture for the Enterprise
      Economies Don't Always Scale
      "Think Different"
      The Ultimate Goal
      A Framework for Centralization
      Timing Is Everything: A Phased Rollout
      Strategy Versus Tactics: Who Does What
      A Framework for Moving Forward
Part VI. Case Studies
20. MSWeb: An Enterprise Intranet
      Challenges for the User
      Challenges for the Information Architect
      We Like Taxonomies, Whatever They Are
      Benefits to Users
      What's Next
      MSWeb's Achievement
21. evolt.org: An Online Community
      evolt.org in a Nutshell
      Architecting an Online Community
      The Participation Economy
      How Information Architecture Fits In
      Trouble Spots for Online Communities
      The "Un-Information Architecture"
Appendix: Essential Resources

Part 1 Preliminaries
	1 Introduction
	2 User-Centered Design Through Delivery
	3 Understanding People
	4 A User-Centered Product Team
	5 Popular UI Styles
	6 Participatory Methods
	7 A Word About Tools
Part 2 Getting Started
	8 Planning a UI Design and Development Effort
	9 Requirements
	10 Users, Their Work Environment, and Tasks
	11 Conceptual Design and Architecture
	12 Principles, Guidelines, and Style Guides
	13 Mockups, Simulations, and Prototypes
	14 Usability Evaluation
	15 Iteration
Part 3 Getting Serious
	16 High Level Design
	17 Specification Techniques
	18 Low-Level Design
	19 Product Construction, Test, and Deployment
Part 4 Wrapping Up
	20 Looking Back and Beyond

1. Understanding the Web: A Designer's View
2. Planning the Project
3. Designing and Building the Project
4. Using Content Types Effectively
5. Societal Implications and Ethical Choices
6. Hypertext Theory and Node-Link Diagrams
7. Hierarchies and Organizing Content
8. The Navigational Interface
9. Designing Effective Links
10. Writing for the Web
11. Graphic Design
12. Site Maps, Search, and Indexes
13. Non-Hierarchical Information Structures
Appendixes
A. Twenty-Five Guidelines for Getting Started
B. An Introduction to Copyright Law
C. Project Reports
D. Implementation Resources

1. Human Computer Interaction for the Web
	From Human Factors to Usability: A Short History of HCI
	Origins
	Focus on the User Interface
	User Interface Software
	Usability
	Focusing on the Web
	HCI Principles for the Web
	User-Centered Design
	Early Human Factors Input
	Task Environment Analysis
	Iterative Design and Continuous Testing
	Web Usability
	Themes
	Designing for Context
	Designing for the User Experience
2. Web Usability Strategy
	Scenarios
	Context
	The Userview Process
	Goals and Requirements
	User Culture
	Web Interface Guidelines Specialization
	Constructing Storyboards and Interactive Prototypes
3. The Web Environment
	The User Environment
	The Physical Space
	The Cognitive Space
	The Site Environment
	Scenarios
	Designing from Scenarios
	Simple versus Enriched Site Environments
4. The Web User, Part 1: The Audience
	Understanding the Web User
	Defining an Audience
	Individual Differences
	Cognitive Processing Capabilities and Limits
	Generating an Audience Profile
5. The Web User, Part 2: Older Adults
	Older Adults and the World Wide Web
	Characteristics of Older Users
	Movement Control
	Perception
	Cognition
	Web Design Features to Avoid
	Design Guidelines
	Usability Testing with Older Adults
6. Designing for Web Genres
	Genre Content
	Genre Expression
	Genre Form
	Genre Evolution
	Genre Mixing
7. The Web Site
	Conceptualizing the Site with a Visitor-Centered Focus
	Positioning the Content
	Speeding Up the Response
	Smoothing the Navigation
	Links
	Buttons and Controls
	Site Maps, Content Lists, and Indexes
	Landmarks and History Trails
	Keywords and Site Search Engines
	Assuring Reasonable Confidence in the Site's Privacy and Security
	Making the Site Visible
	Maintaining Quality
8. The Web Page
	General Page Design Issues
	Consistency
	Coherence
	Placement of Information
	Information Coding
	Color
	Text Clarity
	Home, Content, and Transaction Pages
	The Home Page
	The Content Page
	The Transaction Page
9. The Aesthetic Factor
	Usability and Aesthetics
	Simplicity and Enrichment
	The Use of Graphics
10. From Desktops to Handhelds
	The Technology of Wireless Devices
	The Usability of Wireless Devices
	The Role of Context
	Small-Size Effects
	Effective Functionality and Task Preferences
	Information Presentation
	Interaction and Navigation
	Designer's Palette: Guidelines for Hand Web Design
11. The Cultural Context
	Cultural Usability
	Culture-Specific Designs
	Designing for the Localized Web
	Genre-Localized Attributes
	Behaviors and Practices
	Icons, Symbols, Pictorials, and Artifacts
	Conventions and Formats
	Intangible Values and Dimensions
	Preferred Content
12. Evaluating Web Usability
	Traditional Usability Testing
	Usability Testing for the Web
	Web-Focused Issues and Testing
	Web-Specific Test Plan Issues
	Web-Specific Evaluation Issues
	The Process of Web Evaluation
	Usability Evaluation Goal Setting
	Early Paper Testing
	Storyboard Testing
	Interactive Prototype Testing
	Frequently Asked Questions about Usability Evaluation

VIRTUAL ENVIRONMENTS:
	A Review
		+ Vince, John
	The Role of Virtual Humans in Virtual Environment Technology and Interfaces
		+ Thalmann, Daniel
	Perceptual User Interfaces
		+ Turk, Matthew
	Guidelines for Telepresence and Shared Virtual Environments
		+ Earnshaw, Rae
AUGMENTED REALITY AND MOBILE COMPUTING:
	Mobile Augmented Reality as an Example of a Complex and Demanding Human-Centred System
		+ Julier, Simon
		+ Feiner, Steven
		+ Rosenblum, Larry
	Toward Tightly-Coupled Human Interfaces
		+ Furness, Thomas
	Situation-Aware Mobile Assistance
		+ Kirste, Thomas
DEVICES FOR DISPLAY AND INTERACTION:
	Devices for Display and Interaction
		+ Wittted, Turner
	Technologies for Virtual Reality/Tele-Immersion Applications: Issues of Research in Image Display and Global Networking
		+ DeFanti, Tom
		+ Sandin, Dan
		+ Brown, Maxine
		+ Pape, Dave
		+ Anstey, Josephine
		+ Bogucki, Mike
		et al
FUTURE INTERFACES:
	Post-Wimp User Interfaces: The Human Connection
		+ van Dam, Andries
	Supporting Creativity with Advanced Information-Abundant User Interfaces
		+ Shneiderman, Ben
	Virtual Spaces Revive Real World Interaction
		+ Julia, Luc
		+ Bing, Jehan
		+ Cheyer, Adam
	An HCI Agenda for the Next Millennium: Emergent Global Intelligence
		+ Thomas, John
APPLICATIONS AND TOOLS:
	The Impossible 'Killer App': Catalyst for Change
		+ Arnold, David
	3D Data Visualization Components on the Web -- Results from AVS'involvement in several EC ESPRIT Research Projects
		+ Jern, Mikael
	Creating a Shared Reality for Research and Education through Networked Virtual Reality
		+ Brown, Judith
ONLINE COMMUNITIES:
	Usability, Sociability, Theory and Methods
		+ Preece, Jenny
	Collaboration and Shared Virtual Environments -- From Metaphor to Reality
		+ Leevers, David
	On the Need for Cultural Representation in Interactive Systems
		+ Mudur, Sudhir
	Internet Security from Diverse Viewpoints
		+ Busch, Christoph
FOUNDATIONS FOR INTERACTION:
	Why Performance Always Comes Last in Interactive Systems Design and What to do about it
		+ Newman, William

Part I: Introduction
	1. Why Inclusive Design Guidelines?
Part II: General Issues in the Design Process
	2. Training, Verification and Evaluation of Guidelines
	3. Accessibility and Usability Requirements for ITCs for Disabled and Elderly People: A Functional Classification Approach
	4. On the Validity of Design Guidelines and the Role of Standardisation
	5. Markets and Regulations
Part III: Tools for Accessing and Using Guidelines
	6. Managing Accessibilty Guidelines During User Interface Design
	7. Managing HCI Guidelines with Hypertext on the WWW
	8. Bobby: A Validation Tool for Disability Access on the WWW
Part IV: Existing Guidelines
	9. Nordic Guidelines for Computer Accessibility
	10. Guidelines for Web Accessibility
	11. Userfit: User Centred Design in Assistive Technology
	12. The ISO Approach to the Development of Ergonomics Standards for Accessibility
Part V: Guidelines for Specific Application Areas
	13. Guidelines for Telecommunications
	14. Public Access Terminals
	15. Accessible Systems for Transport
	16. Guidelines for the Development of Home Automation Products
	17. User Friendly Software for Computer-Based Instruction and Learning Materials
Part VI: The Future
	18. Telecommunications- Accessibility and Future Directions

Foreword
	+ Laurel, Brenda
Part One: Introduction
	1. Background
		+ Thomas, Bruce
	2. Introduction
		+ Baumann, Konrad
	3. The Interaction Design Process
		+ Rakers, Georg
Part Two: User Interface Design
	4. Creativity Techniques
		+ Mavrommati, Irene
	5. Design Principals
		+ Mavrommati, Irene
		+ Martel, Adrian
	6. Design of On-Screen Interfaces
		+ Mavrommati, Irene
Part Three: Input Devices
	7. Controls
		+ Baumann, Konrad
	8. Keyboards
		+ Baumann, Konrad
	9. Advanced Interaction Techniques
		+ Baber, Christopher
		+ Baumann, Konrad
	10. Speech Control
		+ Baber, Christopher
		+ Noyes, Jan
	11. Wearable Computers
		+ Baber, Christopher
Part Four: Output Devices
	12. Visual Displays
		+ Baumann, Konrad
	13. Auditory Displays
		+ Schimmel, Othmar
	14. Tactile Displays and Speech Output
		+ Poll, Leo
Part Five: Important Issues
	15. Standards in User Interface Design
		+ Weston, Jennifer
	16. Usability Evaluation
		+ Thomas, Bruce
	17. Pleasure with Products - the New Human Factors
		+ Jordan, Patrick E.
	18. National Cultures and Design
		+ Jordan, Patrick W.
Appendix Summary of Guidelines
	+ Baumann, Konrad
Guide to Further Reading
	+ Coles, Susan

Introduction
	The Purpose of this Book
	Who Should Read this Book
	The Organization of this Book
I. PEOPLE TO DEVICES
	1. Developing a Framework for the Intelligent Wireless Web
	2. Speech Recognition & Understanding
II. DEVICES TO DEVICES
	3. Wireless Personal Area Networks
	4. Merging Wired and Wireless Networks
	5. Merging Wireless Devices with the Web
	6. Artificial Intelligence
	7. Merging AI and the Web
III. DEVICES TO PEOPLE
	8. Speech Synthesis & Translation
	9. Technological Revolution
	10. Progress Developing the Intelligent Wireless Web
IV. APPENDIXES
	Appendix A. Standards Organizations
	Appendix B. Mobile Protocol
	Appendix C. Graphs
	Appendix D. Dynamic Languages
	Appendix E. Security
	Appendix F. Visual Prolog
	Appendix G. Knowledge Management: A Case Study of Convera Software
	Appendix H. List of Acronyms
Glossary

INTRODUCTION TO SPEECH INTERFACES
	Basic Concepts
	Human Factors in Speech Technology
	The Nature of Sound
	The Nature of Language
SPEECH TECHNOLOGY
	Speech Technologies
	Computer Software
	Hardware
	Application of Speech Technology
LAWS AND GUIDELINES FOR SPEECH INTERFACE DESIGN
	Laws of Interface Design
	Speech Guidelines
BEST PRACTICES
	Usability Processes and Techniques
	Universal Design
Appendices

PART ONE: GETTING ACQUAINTED
	1	Introduction
	2	Community Tours
	3	Sociability: Purpose, People and Polices
	4	Usability: Tasks, Users, Software
	5	Research Speaks to Practice: Interpersonal Communication
	6	Research Speaks to Practice: Groups
PART TWO: DEVELOPING ONLINE COMMUNITIES
	7	Community-Centered Development
	8	Selecting Software
	9	Guidelines: Sociability and Usability
	10	Assessing Needs and Evaluating Communities
	11	Development Case Studies
	12	Looking to the Future

1. Speech User Interface Evolution
	+ Karat, J.
	et al
2. Spoken Natural Language Dialogue Systems: User Interface Issues for the Future
	+ Boyce, S. J.
3. Evaluating the Quality of Synthetic Speech
	+ Francis, A. L.
	+ Nusbaum, H. C.
4. Phonological Rules for Speech Synthesis
	+ Divay, M.
5. Synthesized Speech for Evaluation of Children's Hearing and Acoustic-Phonetic Perception
	+ Gosy, M.
6. Universal Access and Assistive Technology
	+ Thomas, J. C.
	et al
7. Guidelines for Speech-Enabled IVR Application Design
	+ Gardner-Bonneau, D.
8. Limiting Factors of Automated Telephone Dialogues
	+ Novick, D. G.
	et al
9. Why Do People Dial Wrong Numbers?
	+ Lund, A. M.
10. Re-Engineering the Speech Menu
	+ Balentine, B.
11. IVR for Banking and Residential Telephone Subscribers Using Stored Messages Combined with a New Number-to-Speech Synthesis Method
	+ Olaszy, G.
	+ Nemeth, G.
12. Voice Messaging User Interface
	+ Blanchard, H. E.
	+ Lewis, S. H.
13. A New Design Framework for Computer-Telephony Integration (CTI)
	+ Lindeman, M. J.
14. The Future of Voice Interactive Applications
	+ Gardner-Bonneau, D.

Part I - The Basics
	1 - Know the Standards
	2 - Read Other User Interface Design Books
	3 - Establish Consistent Terminology
	4 - Establish a Consistent User Interface Style
	5 - Pay Attention to Other Programs
Part II - Understanding Users
	6 - Beginning vs. Advanced Users
	7 - Using Applications vs. Utilities
	8 - Users Aren't Designers
	9 - Users Aren't You
Part III - Design Concepts
	10 - Good User Interfaces Are Visible
	11 - Good User Interfaces Are Invisible
	12 - Learn from The Design of Everyday Things
	13 - Learn from the Web
	14 - Prototype with Caution
	15 - Keep It Simple
Part IV - Design Details
	16 - Prefer the Standard Controls
	17 - Direct Manipulation Is Cool
	18 - Appropriate Defaults Are Cool
	19 - Configurability Is Cool
	20 - Previews Are Cool
	21 - Tooltips Are Cool
	22 - Unnecessary Dialog Boxes Are Evil
	23 - Unnecessary Message Boxes Are Pure Evil
	24 - Unnecessary Repetitive Tasks Are Evil
	25 - Speed Is a User Interface Issue
Part V - Testing and QA
	26 - Programmer Testing
	27 - User Testing
	28 - Talk to Your Other Team Members
	29 - Check Your Dialog Boxes
	30 - Check Your Error Messages
	31 - Check Your Printing
	32 - Check Your Help System and Documentation
	33 - Check Your Setup Program
	34 - Use System Colors
	35 - Handle All Video Modes
	36 - Learn How to Play QA Gefahren
	37 - Keep Looking for Improvements
Appendix

PART 1 FUNDAMENTALS OF DESIGNING USER INTERACTION
	1 Getting Started
	2 Design Principles and Methodology
	3 Basic Concepts
	4 The Windows Environment
	5 Input Basics
	6 General Interaction Techniques
PART 2 WINDOWS INTERFACE COMPONENTS
	7 Windows
	8 Menus, Controls, and Toolbars
	9 Secondary Windows
PART 3 DESIGN SPECIFICATIONS AND GUIDELINES
	10 Window Management
	11 Integrating with the System
	12 Working with OLE Embedded and Linked Objects
	13 User Assistance
	14 Visual Design
	15 Special Design Considerations
PART 4 APPENDIXES AND REFERENCES
	APPENDIX A Mouse Interface Summary
	APPENDIX B Keyboard Interface Summary
	Glossary
	Bibliography

I: TOWARD MORE USABLE SOFTWARE
	Chapter 1: Software for Use: Usage, Usability, and User Interfaces
		Upgrading Usability
		Approaching Usability
		Changing Contexts
	Chapter 2: Built-in Usability: A Usage-Centered Design Approach
		Interfacing with Users
		Elements of a Usage-Centered Approach
		Driving Models
		Coordinated Activity
	Chapter 3: In Principle: Rules and Principles of Usage-Centered Design
		Design as Dialogue
		Rules and Principles
		Usability Rules
		User Interface Design Principles
		Other Rules
		Details, Details, Details
II: ESSENTIAL MODELS FOR USABILITY
	Chapter 4: Users and Related Species: Understanding Users and User Roles
		Of Use and Users
		Real Users and Others
		User Role Models
		User Role Maps
		User Roles in Action
		Structured Role Models
	Chapter 5 Working Structures: Task Modeling with Essential Use Cases
		Work, Work, Work
		Task Modeling
		The Use Case Map
		Building Essential Use Case Models
		Application
	Chapter 6: Interface Architecture: Interface Contents and Navigation
		Workplaces
		Interface Contents
		The Context Navigation Map
		Application
III: CREATING THE VISUAL DESIGN
	Chapter 7: Designing the Dialogue: Layout and Communication
		From Abstraction to Expression
		Communication Channels
		Screen Real Estate
	Chapter 8: Practical Widgetry: Choosing and Designing Visual Components
		Buy or Build
		Iconic Communication
		Menus
		Selecting Selection Widgets
	Chapter 9 Innovative Interfaces: Creative Interface Engineering and Custom Components
		Creative Engineering
		The Process of Innovation
		Instructive Interfaces
		Applied Innovation
IV: COMPLETING THE DESIGN
	Chapter 10: Expressing Solutions: Implementation Modeling and Prototypes
		Fun Stuff
		Prototypes and Prototyping
		Mapping the Models
		Implementation Modeling Illustrated
	Chapter 11: Help Me If You Can: Designing Help and Helpful Messages
		Even Experts Need a Lift
		Use Cases for Help
		Access and Presentation Techniques
		Special Techniques and Modalities
		Helpful Writing
		Helpful Messages
	Chapter 12: Once a Beginner: Supporting Evolving Usage Patterns
		Beyond Beginners
		Skiing the Interface
		Progressive Usage
		Supportive Interfaces
		Designing for Progressive Usage
		Progressive Usage Applied
	Chapter 13: In Place: Fitting the Operational Context
		Unsound Context
		Operational Modeling
		Environmental Adaptation
		Binding Context
		Environment Profile
		Putting Context in Place
	Chapter 14: Same Game, Different Fields: Special Applications, Special Issues
		Theme and Variation, Again
		Web Design for Use
		Web Wisdom Applied
		Embedded Systems Applications
		Other Special Interfaces
	Chapter 15: Usage-Centered Design Applied: The TeleGuida Case
		Scaling Up
		Telephone Tag
		Gathering Requirements
		TeleGuida Users and Uses
		Toward a TeleGuida Prototype
V: ASSESSMENT AND IMPROVEMENT
	Chapter 16: Better Next Time: Improvement by Inspection and Review
		Assessing Usability
		Inspection Methods
		Collaborative Usability Inspections
		Focused Inspections
	Chapter 17: By the Numbers: Measuring Usability in Practice
		Comparison Shopping
		Measured Quality
		User Interface Design Metrics
		Essential Usability Metrics Suite
		Metrics in Practice
	Chapter 18: Test Scores: Laboratory and Field Testing of
		Usability
		History Testing
		Testing, One, Two
		Test Protocol
		Testing Tactics
		Why Test, Why Not
VI: ORGANIZING AND MANAGING THE PROCESS
	Chapter 19: Code and You're Done: Implementing Interfaces
		Objects and Interfaces
		Accelerated Development
		Visual Development of Visual Designs
	Chapter 20: Using Your Users: Users in the Development Process
		Use or Abuse of Users
		Requirements Dialogue, Requirements Dance
		Going to the Source
		Using Users
		Joint Essential Modeling
	Chapter 21: Getting Organized: Usability in the Larger Context
		Organizational Units
		Standards and Style Guides
		Competing Constituencies
		Experts and Expertise
		Cultural Fit
A: Suggested Readings
B: Eleven Ways to Make Software More Usable: General Principles of Software Usability
C: Glossary
D: Forms for Usage-Centered Design
E: Subjective Usability Scales for Software (SUSS)

Preface
1: Introduction
REQUIREMENTS ANALYSIS
2: User Profiles
3: Contextual Task Analysis
4: Usability Goal Setting
5: Platform Capabilities and Constraints
6: General Design Principles
DESIGN/TESTING/DEVELOPMENT
Design Level 1
7: Work Reengineering
8: Conceptual Model Design
9: Conceptual Model Mockups
10: Iterative Conceptual Model Evaluation
Design Level 2
11: Screen Design Standards
12: Screen Design Standards Prototyping
13: Iterative Screen Design Standards Evaluation
14: Style Guide Development
Design Level 3
15: Detailed User Interface Design
16: Iterative Detailed User Interface Design Evaluation
INSTALLATION
17: User Feedback
ORGANIZATIONAL ISSUES
18: Promoting and Implementing The Usability Engineering Lifecycle
19: Usability Project Planning
20: Cost-Justification
21: Organizational Roles and Structures

Introduction
	+ Trenner, Lesley
	+ Bawa, Joanna
1. The Politics of Funding: Justifying Your Existence
	1. Making a Business Case for Usability and Beyond -- the Fight for Survival
		+ Nodder, Chris
	2. Selling Usability Services
		+ Browne, Dermot
2. The Politics of Set Up: What to Do with the Money once You Have Got it
	3. Overcoming Inertia within a Large Organization
		+ Kaderbhai, Tasnim
	4. Integrating Usability into Systems Development
		+ Crerar, Alison
		+ Benyon, David
	5. A Structured Approach to User Interface Design
		+ Browne, Dermot
		+ Friend, John
	6. Making Usability Part of the Culture
		+ Saunders, Janet
		+ Arnfeld, Alan
3. The Politics of Survival: Keeping Usability on the Political Map
	7. A Change is as Good as a Test
		+ Williams, Maggie
	8. Consultants with Clout
		+ Thomas, Cathy
	9. Cultivating an Effective Client Relationship to Promote a User-Centred Culture
		+ Simpson, Nichole
4. The Politics of Expansion: How to Work Effectively on an International, Multi-Cultural Level
	10. "Oh, so That's the Way You Do it over There!"
		+ Towey, Ingrid K.
	11. Spreading the Word: Introducing Usability Evaluation on an International Scale
		+ Bawa, Joanna
	12. Standards and Style Guides -- A Cross-Cultural Perspective
		+ Stewart, Tom
	13. Usability Practice in the United States: Perception versus Reality
		+ Dorazio, Patricia
	14. Round the World in 18 Days
		+ Dray, Susan M.
		+ Rowland, Lawrence R.

1. Interactive Speech Systems
	1.1 Introduction
	1.2 Background and Scope of This Book
	1.3 State of the Art
	1.4 Unsolved Problems
2. Speech Interaction Theory
	2.1 Introduction
	2.2 Elements of Interactive Speech Theory
	2.3 Context
	2.4 Interaction Control
	2.5 Language
	2.6 Speech
	2.7 Performance
	2.8 Characterizing Systems
3. Developing Interactive Speech Systems
	3.1 Introduction
	3.2 The Development and Evaluation Process
	3.3 Supporting Completeness and Consistency of Requirement Specifications
	3.4 Representing Design Space and Design Reasoning
	3.5 Speech Functionality
4. Interaction Model Analysis and Design
	4.1 Introduction
	4.2 Guidelines for Co-operative Interaction Design
	4.3 Guidelines Illustrated and Explained
	4.4 Development and Justification of the Guidelines
5. Wizard of Oz Simulation
	5.1 Introduction
	5.2 Wizard of Oz for Interaction Model Development
	5.3 Planning Wizard of Oz Simulations
	5.4 Developing the First Interaction Model
	5.5 Iterating the Interaction Model
	5.6 Uses of WOZ
6. Implementational Issues
	6.1 The Overall Dialogue System
	6.2 Dialogue Control
	6.3 Debugging
7. Corpus Handling
	7.1 Introduction
	7.2 Transcription
	7.3 Mark-up
	7.4 Coding
	7.5 Corpus Tools
8. Evaluation
	8.1 Introduction
	8.2 Performance Evaluation
	8.3 Diagnostic Evaluation
	8.4 A By-product: User Errors
	8.5 Adequacy Evaluation
9. Next Steps in Interactive Speech Systems
	9.1 Introduction
	9.2 Advanced Mixed Initiative Interactive Speech Systems
	9.3 Intelligent Multimodal Systems Using Advanced Interactive Speech

Preface
1 An overview of human-computer interaction
1.1 The background to HCI
1.2 The relationship of HCI to other disciplines
1.3 The importance of HCI
1.4 The role of HCI in the development of software
1.5 Summary
1.6 Exercises
1.7 References
1.8 Further reading
1.9 Electronic resources
2 The user's physical capabilities
2.1 Cognition
2.2 The senses
2.3 Vision
2.4 Design considerations
2.5 Hearing
2.6 Touch -- the haptic channel
2.7 Taste and smell
2.8 Summary
2.9 Self test list
2.10 Exercises
2.11 References
2.12 Further reading
2.13 Electronic resources
3 The user's mental capabilities
3.1 Background
3.2 An overview of memory
3.3 Memory in action
3.4 Memory experiments
3.5 Guidelines for interfaces
3.6 Memory and learning
3.7 Computer-human systems?
3.8 Summary
3.9 Self test list
3.10 Exercises
3.11 References
3.12 Further reading
4 The interface
4.1 Background
4.2 The principles of interface design
4.3 The classification of interaction styles
4.4 Direct versus linguistic manipulation
4.5 Some design considerations
4.6 Summary
4.7 Self test list
4.8 Exercises
4.9 References
4.10 Further reading
5 Designing systems for people
5.1 Background
5.2 User classification
5.3 User types
5.4 The design process
5.5 Collection of data about the system
5.6 The purpose of task analysis
5.7 Strategies for representing design
5.8 Conclusions
5.9 Summary
5.10 Self test list
5.11 Exercises
5.12 References
5.13 Further reading
6 Evaluation and testing
6.1 The importance of evaluation
6.2 Problem areas in evaluation
6.3 When and what to evaluate
6.4 Evaluation techniques
6.5 Experiments
6.6 Questionnaires
6.7 Recommendations for questionnaire design
6.8 Questionnaire types
6.9 Interviews
6.10 Observation
6.11 Activity sampling and activity logging
6.12 Co-operative evaluation
6.13 Summary
6.14 Self test list
6.15 Exercises
6.16 References
6.17 Further reading
7 Making systems that people can use
7.1 Usability engineering
7.2 Defining objectives in usability engineering
7.3 Usability engineering as a process
7.4 Extensions to the usability specification
7.5 Checklist for developing a usability specification
7.6 Usability metrics
7.7 Socio-technical design
7.8 Problems caused by the introduction of computers
7.9 Managing computerization using socio-technical design
7.10 Dialogue design guidelines
7.11 General principles for system design
7.12 Summary
7.13 Self test list
7.14 Exercises
7.15 References
7.16 Further reading
8 Ergonomics, health and safety
8.1 Health and safety
8.2 Postural fatigue and repetitive strain injury
8.3 Ergonomics
8.4 The office environment
8.5 Summary
8.6 Self test list
8.7 Exercises
8.8 References
8.9 Further reading
8.10 Electronic resources
9 Social implications and the future of HCI
9.1 The workplace
9.2 The home
9.3 Society
9.4 Hypertext and the Web
9.5 Computer systems and the law
9.6 Summary
9.7 Self test list
9.8 Exercises
9.9 References
9.10 Further reading
9.11 Electronic resources
Glossary