I The Premise
	1 Take a Virtual Journey
	2 The Opening Argument
	3 Virtual Worlds: Today's State of the Art
II Technology Roadmap
	4 The Sensor Virtual Internet Roadmap
III Human Interfaces
	5 Speech Recognition and Artificial Intelligence
	6 Navigation/Manipulation
	7 Receiving Sensory Data from Your Computer
	8 3D Graphics
	9 Sound, Scent, Touch, and Taste
IV Infrastructure
	10 Networking: Overcoming the Biggest Obstacle to Realizing the Sensory Virtual Internet
	11 Personal Computing Devices
	12 Back-End "Peer-to-Peer" Systems
	13 The Role of Data Compression
V Web Services
	14 Web Services
VI Collaboration
	15 The New Age Virtual Applications
VII Where Do We Go from Here?
	16 Summary Observations

Section 1: Collaborative Virtual Environments (CVEs): Histories, Perspectives and Issues
	Collaborative Virtual Environments: Digital Places and Spaces for Interaction
Section 2: Technical Issues and System Challenges
	Extending the Limits of Collaborative Virtual Environments
	System Challenges for Collaborative Virtual Environments
	Understanding the Network Requirements of Collaborative Virtual Environments
Section 3: Bodies, Presences and Interactions
	"He's Behind You": The Experience of Presence in Shared Virtual Environments
	All that is Solid Melts into Software: Collaborative Virtual Environments Using Symbolic Acting
	Virtually Missing the Point: Configuring CVEs for Workplace Interaction
Section 4: Sharing Context in CVEs - Or "I Know What I See, but What Do You See?"
	How Not to be Objective
	Supporting Flexible Roles in a Shared Space
Section 5: So, Now We're in a CVE, What do we Do?
	Designing Interactive Collaborative Environments
	Collaborative Scientific Research Across Distances: The Nanomanipulator Environment
	Tele-Immersive Collaboration in the CAVE Research Network
Section 6: The Emerging and Existing Cultures of CVE Communities
	Designing an Emergent Culture of Negotiation in Collaborative Virtual Communities: The Case of the DomeCity Simulation
	Waterfall Glen: Social Virtual Reality at Work
	The Role of the Personal in Social Workspaces: Experiences from Working in AlphaWorld

Part I: Theoretical Approaches to Coordination & Collaboration
	The Interdisciplinary Study of Coordination (reprint)
	Communication and Collaboration in Distributed Cognition
	Coordination as Distributed Search
	Strategic Negotiation in Multi-Agent Environments
	Two Design Principles for Collaboration Technology: Examples of Semiformal Systems and Radical Tailorability (reprint)
	On Economies of Scope in Communication (reprint)
	Knowledge, Discovery, and Growth
Part II: Collaboration Technology for Specific Domains
	Infrastructure and Applications for Collaborative Software Engineering
	Cooperative Support for Distributed Supervisory Control
	Trellis: A Formally-Defined Hypertextual Basis for Integrating Task and Information
	Problems of Decentralized Control: Using Randomized Coordination to Deal With Uncertainty and Avoid Conflicts
	The Architecture and Implementation of a Distributed Hypermedia Storage System (reprint)
Part III: Studies of Collaboration
	Communication and Coordination in Reactive Robotic Teams
	Seeding, Evolutionary Growth, and Reseeding: The Incremental Development of Collaborative Design Environments
	Distributed Group Support Systems: Theory Development and Experimentation
	Transforming Coordination: The Promise and Problems of Information Technology in Coordination
	Computer Support for Distributed Collaborative Writing: A Coordination Science Perspective
	Technology Support for Collaborative Workgroups
Part IV: Organizational Modeling
	Central Coordination of Decentralized Information in Large Chains and Franchises
	Organizational Performance, Coordination, and Cognition
	Computational Enterprise Models: Toward Analysis Tools for Designing Organizations
	Extending Coordination Theory to Deal With Goal Conflicts
	Modeling Team Coordination and Decisions in a Distributed Dynamic Environment
Part V: Collaboratories
	Social Theoretical Issues in the Design of Collaboratories: Customized Software for Community Support vs. Large Scale Infrastructure
	A Path to Concept-Based Information Access: From National Collaboratories to Digital Libraries
	Technology to Support Distributed Team Science: The First Phase of the Upper Atmospheric Research Collaboratory (UARC)

VIRTUAL ENVIRONMENTS:
	A Review
		+ Vince, John
	The Role of Virtual Humans in Virtual Environment Technology and Interfaces
		+ Thalmann, Daniel
	Perceptual User Interfaces
		+ Turk, Matthew
	Guidelines for Telepresence and Shared Virtual Environments
		+ Earnshaw, Rae
AUGMENTED REALITY AND MOBILE COMPUTING:
	Mobile Augmented Reality as an Example of a Complex and Demanding Human-Centred System
		+ Julier, Simon
		+ Feiner, Steven
		+ Rosenblum, Larry
	Toward Tightly-Coupled Human Interfaces
		+ Furness, Thomas
	Situation-Aware Mobile Assistance
		+ Kirste, Thomas
DEVICES FOR DISPLAY AND INTERACTION:
	Devices for Display and Interaction
		+ Wittted, Turner
	Technologies for Virtual Reality/Tele-Immersion Applications: Issues of Research in Image Display and Global Networking
		+ DeFanti, Tom
		+ Sandin, Dan
		+ Brown, Maxine
		+ Pape, Dave
		+ Anstey, Josephine
		+ Bogucki, Mike
		et al
FUTURE INTERFACES:
	Post-Wimp User Interfaces: The Human Connection
		+ van Dam, Andries
	Supporting Creativity with Advanced Information-Abundant User Interfaces
		+ Shneiderman, Ben
	Virtual Spaces Revive Real World Interaction
		+ Julia, Luc
		+ Bing, Jehan
		+ Cheyer, Adam
	An HCI Agenda for the Next Millennium: Emergent Global Intelligence
		+ Thomas, John
APPLICATIONS AND TOOLS:
	The Impossible 'Killer App': Catalyst for Change
		+ Arnold, David
	3D Data Visualization Components on the Web -- Results from AVS'involvement in several EC ESPRIT Research Projects
		+ Jern, Mikael
	Creating a Shared Reality for Research and Education through Networked Virtual Reality
		+ Brown, Judith
ONLINE COMMUNITIES:
	Usability, Sociability, Theory and Methods
		+ Preece, Jenny
	Collaboration and Shared Virtual Environments -- From Metaphor to Reality
		+ Leevers, David
	On the Need for Cultural Representation in Interactive Systems
		+ Mudur, Sudhir
	Internet Security from Diverse Viewpoints
		+ Busch, Christoph
FOUNDATIONS FOR INTERACTION:
	Why Performance Always Comes Last in Interactive Systems Design and What to do about it
		+ Newman, William

Introduction: Designing Effective Human-Computer Interaction
1. Interface Design: an Embedded Process
2. User Interface Development Throughout the System Development Lifecycle
3. From HCI to Interaction Design
4. Intelligent Agents Supporting the Social Construction of Knowledge in a Learning Environment
5. A Modeling Methodology for Intelligent Agents: An Electronic Commerce Application
6. Courseware and its Possible Evolution Through the Use of Agent Technology
7. Intelligent Software Agents in Electronic Commerce: A Socio-Technical Perspective
8. Knowledge Engineering in Adaptive Interface and User Modeling
9. Application of a Cognitive Model of Collaboration to a User Interface
10. Structure- and Content-Based Retrieval for XML documents
11. MESH: A Model-Based Approach to Hypermedia Design
12. User Considerations in Electronic Commerce Transactions
13. Computer Supported Social Networking Based on Email Exchange
14. The Cultural Aesthetic of Virtual Reality: Simulation or Transparency?
15. HCI: the Next Step Towards Optimization of Computer Assisted Surgical Planning, Intervention and Training (CASPIT)

Designing Effective Human-Computer Interaction
Interface Design: an Embedded Process
User Interface Development Throughout the System Development Lifecycle
From HCI to Interaction Design
Intelligent Agents Supporting the Social Construction of Knowledge in a Learning Environment
A Modeling Methodology for Intelligent Agents: An Electronic Commerce Application
Courseware and its Possible Evolution Through the Use of Agent Technology
Intelligent Software Agents in Electronic Commerce: A Socio-Technical Perspective
Knowledge Engineering in Adaptive Interface and User Modeling
Application of a Cognitive Model of Collaboration to a User Interface
Structure- and Content-Based Retrieval for XML documents
MESH: A Model-Based Approach to Hypermedia Design
User Considerations in Electronic Commerce Transactions
Computer Supported Social Networking Based on Email Exchange
The Cultural Aesthetic of Virtual Reality: Simulation or Transparency?
HCI: the Next Step Towards Optimization of Computer Assisted Surgical Planning, Intervention and Training (CASPIT)

1. Why Change
	Charting New Terrain
	Rise of the Information Marketplace
	Integrate Computers into Our Lives
	Give Us a Gas Pedal and Steering Wheel
	Reach All People
2. Let's Talk
	Elusive Intelligence
	Speech and Vision: Different Roles
	Let's Talk
	Show Me
	A New Metaphor
	Brain Chips
3. Do It for Me
	The Ascent to Meaning: E-Forms
	Meaning on the Web: Metadata
	Bring Things under Control
	Hundreds of Dumb Servants
	Start the Ball Rolling
	Automation and Society
4. Get Me What I Want
	Organize or Search?
	Discovering What Your Information Means
	The Semantic Web Conspiracy
	A New Information Model
	Call to Action
5. Help Us Work Together
	The Challenge
	Messages and Packages
	Collaboration Systems
	Information Work
	Privacy
	More Social Consequences
	Distance Education
6. Adapt to Me
	A Growing Need
	Pushing the OS Upward
	Nomadic Software
7. Applying the New Forces
	Health
	Commerce
	Disaster Control
	Medicine in the Bush
	Total Financial Services
	Play
	Sundials
	Why These Five Forces?
	Dovetailing People with the Forces
8. Oxygen
	Putting It All Together
	The Handy 21
	The Enviro 21
	The N21 Network
	Speech
	Automation
	Individualized Information Access
	Collaboration
	Customization
	The Oxygen Software System
	Turning on a Dime
9. Finishing the Unfinished Revolution
	Info Royalty
	Global Reach
	Monoculture and Overload
	The Technology Fountain
	No Machines beyond This Point
	Greater Humanity?
	Beyond the Information Revolution

I Introduction
	1 Nudge Nudge Wink Wink: Elements of Face-to-Face Conversation for Embodied Conversational Agents
		+ Cassell, Justine
II Systems
	2 Human Conversation as a System Framework: Designing Embodied Conversational Agents
		+ Cassell, Justine
		+ Bickmore, Tim
		+ Campbell, Lee
		+ Vilhjalmsson, Hannes
		+ Yan, Hao
	3 "May I Help You?": Designing Embodied Conversational Agent Allies
		+ Churchill, Elizabeth F.
		+ Cook, Linda
		+ Hodgson, Peter
		+ Prevost, Scott
		+ Sullivan, Joseph W.
	4 Task-Oriented Collaboration with Embodied Agents in Virtual Worlds
		+ Rickel, Jeff
		+ Johnson, W. Lewis
	5 Deictic and Emotive Communication in Animated Pedagogical Agents
		+ Lester, James C.
		+ Towns, Stuart G.
		+ Callaway, Charles B.
		+ Voerman, Jennifer L.
		+ FitzGerald, Patrick J.
	6 Performative Facial Expressions in Animated Faces
		+ Poggi, Isabella
		+ Pelachaud, Catherine
	7 Emotion and Personality in a Conversational Agent
		+ Ball, Gene
		+ Bresse, Jack
	8 The Automated Design of Believable Dialogues for Animated Presentation Teams
		+ Andre, Elisabeth
		+ Rist, Thomas
		+ van Mulken, Susanne
		+ Klesen, Martin
		+ Baldes, Stephen
	9 Parameterized Action Representation for Virtual Human Agents
		+ Badler, Norman I.
		+ Bindiganavale, Rama
		+ Allbeck, Jan
		+ Schuler, William
		+ Zhao, Liwei
		+ Palmer, Martha
III Evaluation
	10 Developing and Evaluating Conversational Agents
		+ Massaro, Dominic W.
		+ Cohen, Michael M.
		+ Beskow, Jonas
		+ Cole, Ronald A.
	11 Designing and Evaluating Conversational Interfaces with Animated Characters
		+ Oviatt, Sharon
		+ Adams, Bridget
	12 Measurement and Evaluation of Embodied Conversational Agents
		+ Sanders, Gregory A.
		+ Scholtz, Jean
	13 Truth Is Beauty: Researching Embodied Conversational Agents
		+ Nass, Clifford
		+ Isbister, Katherine
		+ Lee, Eun-Ju

Introduction to Computer-Aided Design of User Interfaces
	+ Vanderdonckt, J.
	+ Puerta, A.
	Program Committee Members
INVITED SPEAKERS
1. Modeling for Component Based Development in UML/Catalysis
	+ Wills, A. C.
2. Theory Based Design: From Individual Users and Tasks to Collaborative Systems
	+ Johnson, P.
3. Evaluating Accessibility and Usability of Web Pages
	+ Cooper, M.
MODEL-BASED USER INTERFACE DEVELOPMENT ENVIRONMENTS
4. Model-Based Design of User Interfaces Using Object-Z
	+ Hussey, A.
	+ Carrington, D.
5. A Method Engineering Framework for Modeling and Generating Interactive Applications
	+ Martin, Ch.
6. GIPSE, A Model-Based System for CAD Software
	+ Patry, G.
	+ Girard, P.
7. Visto: A More Declarative GUI Framework
	+ Aerts, K.
8. Beyong Automatic Generation-Exploratory Approach to UI Design
	+ Kovacevic, S.
9. Using Application Domain Specific Run-Time Systems and Lightweight User Interface Models -- A Novel Approach for CADUI
	+ Nilsson, E.
10. XXL: A Visual+Textual Environment for Building Graphical User Interfaces
	+ Lecolinet, E.
LINKING AND DERIVING MODELS
11. Semi-Automated Linking of User Interface Design Artifacts
	+ Elnaffar, S. S.
	+ Graham, N.
12. The Teallach Tool: Using Models for Flexible User Interface Design
	+ Barclay, P. J.
	et al
13. MDL: A Language for Binding User-Interface Models
	+ Stirewalt, R. E. K.
WINDOWS MANAGEMENT
14. Vanishing Windows: An Empirical Study of Adaptive Window Management
	+ Miah, T.
	+ Alty, J. L.
15. Adaptive Layout Calculation in Graphical User Interfaces: A Retrospective on the A2DL-Project
	+ Stiolle, S.
	+ Ernst, R.
16. Semantic Differences Between User Interface Platforms Relevance to Design and Re-Design of User Interface
	+ Harning, M. B.
DESIGN FRAMEWORKS AND OBJECTS
17. A Framework for Management of Sophisticated User Interface's Variants in Design Process: A Case Study
	+ Savolainen, P.
	+ Konttinen, H.
18. Grasyla: Modelling Case Tool GUIs in Meta Cases
	+ Englebert, V.
	+ Hainaut, J.-L.
19. User Defined Objects are First Class Citizen
	+ Texier, G.
	+ Guittet, L.
SUPPORTING TASK-BASED DESIGN
20. The Visual Task Model Builder
	+ Biere, M.
	et al
21. Computer-Aided Analysis of Cooperative Applications
	+ Ballardin, G.
	et al
22. Methodological and Tool Support for a Task-Oriented Development of Interactive Systems
	+ Dittmar, A.
	+ Forbrig, P.
23. Modelling Work: Workflow and Task Modelling
	+ Troetteberg, H.
COMPUTER-AIDED DESIGN OF USER INTERFACES
24. A Generic Framework based on Ergonomics Rules for Computer Aided Design of User Interface
	+ Farenc, Ch.
	+ Palanque, Ph.
25. CMF: A Coherent Modelling Framework for Task-Based User Interface Design
	+ Bomsdorf, B.
	+ Szwillus, G.
26. Towel: Real World Mobility on the Web
	+ Harper, S.
	et al
27. Tool-Based Support for User-Designer Collaborattion in Distributed User Interface Design and Evaluation
	+ Sarkkinen, J.
COMPUTER-AIDED EVALUATION OF USER INTERFACES
28. An Approach of Computer-Aided Choice of UI Evaluation Criteria and Methods
	+ Ella, A. N.
	et al
29. Considerating Subjectivity in Software Evaluation -- Application for Teachware Evaluations
	+ Hu, O.
	et al
30. KALDI: A Computer-Aided Usability Engineering Tool for Supporting Testing and Analysis of Human-Computer Interaction
	+ Al-Qaimari, G.
	+ McRostie, D.

What is Initiative?
	+ Cohen, R.
	et al
An Evidential Model for Tracking Initiative in Collaborative Dialogue Interactions
	+ Chu-Carroll, J.
	+ Brown, M. K.
An Analysis of Initiative Selection in Collaborative Task-Oriented Discourse
	+ Guinn, C. I.
COLLAGEN: A Collaboration Manager for Software Interface Agents
	+ Rich, C.
	+ Sidner, C.
Lifelike Pedagogical Agents for Mixed-initiative Problem Solving in Constructivist Learning Environments
	+ Lester, J. C.
	et al
Mixed-Initiative Issues in an Agent-Based Meeting Scheduler
	+ Cesta, A.
	+ d'Aloisi, D.
Exploring Mixed-Initiative Dialogue Using Computer Dialogue Simulation
	+ Ishizaki, M.
	et al
A Computational Mechanism for Initiative in Answer Generation
	+ Green, N.
	+ Carberry, S.
User-Tailored Planning of Mixed Initiative Information-Seeking Dialogues
	+ Stein, A.
	et al
An Approach to Mixed Initiative Spoken Information Retrieval Dialogue
	+ Hagen, E.

Designing Groupware Applications: A Work-Centered Design Approach
	+ Ehrlich, Kate
Workflow Technology
	+ Ellis, Clarence A.
Media Spaces: Environments for Informal Multimedia Interaction
	+ Mackay, Wendy E.
Integration of Shared Workspace and Interpersonal Space for Remote Collaboration
	+ Ishii, Hiroshi
Group Editors
	+ Prakash, Atul
Groupware Toolkits for Synchronous Work
	+ Greenberg, Saul
	+ Roseman, Mark
Architectures for Collaborative Applications
	+ Dewan, Prasun
Software Infrastructures
	+ Dourish, Paul
Expanding the Role of Formal Methods in CSCW
	+ Johnson, Chris

1: Interaction Techniques
2: Applications
3: Formal Specification
4: CSCW
5: Task Based Design
6: Evaluation
7: Software Architecture
8: Development Process
9: Tools for Design
10: Workshops

I: TOWARD MORE USABLE SOFTWARE
	Chapter 1: Software for Use: Usage, Usability, and User Interfaces
		Upgrading Usability
		Approaching Usability
		Changing Contexts
	Chapter 2: Built-in Usability: A Usage-Centered Design Approach
		Interfacing with Users
		Elements of a Usage-Centered Approach
		Driving Models
		Coordinated Activity
	Chapter 3: In Principle: Rules and Principles of Usage-Centered Design
		Design as Dialogue
		Rules and Principles
		Usability Rules
		User Interface Design Principles
		Other Rules
		Details, Details, Details
II: ESSENTIAL MODELS FOR USABILITY
	Chapter 4: Users and Related Species: Understanding Users and User Roles
		Of Use and Users
		Real Users and Others
		User Role Models
		User Role Maps
		User Roles in Action
		Structured Role Models
	Chapter 5 Working Structures: Task Modeling with Essential Use Cases
		Work, Work, Work
		Task Modeling
		The Use Case Map
		Building Essential Use Case Models
		Application
	Chapter 6: Interface Architecture: Interface Contents and Navigation
		Workplaces
		Interface Contents
		The Context Navigation Map
		Application
III: CREATING THE VISUAL DESIGN
	Chapter 7: Designing the Dialogue: Layout and Communication
		From Abstraction to Expression
		Communication Channels
		Screen Real Estate
	Chapter 8: Practical Widgetry: Choosing and Designing Visual Components
		Buy or Build
		Iconic Communication
		Menus
		Selecting Selection Widgets
	Chapter 9 Innovative Interfaces: Creative Interface Engineering and Custom Components
		Creative Engineering
		The Process of Innovation
		Instructive Interfaces
		Applied Innovation
IV: COMPLETING THE DESIGN
	Chapter 10: Expressing Solutions: Implementation Modeling and Prototypes
		Fun Stuff
		Prototypes and Prototyping
		Mapping the Models
		Implementation Modeling Illustrated
	Chapter 11: Help Me If You Can: Designing Help and Helpful Messages
		Even Experts Need a Lift
		Use Cases for Help
		Access and Presentation Techniques
		Special Techniques and Modalities
		Helpful Writing
		Helpful Messages
	Chapter 12: Once a Beginner: Supporting Evolving Usage Patterns
		Beyond Beginners
		Skiing the Interface
		Progressive Usage
		Supportive Interfaces
		Designing for Progressive Usage
		Progressive Usage Applied
	Chapter 13: In Place: Fitting the Operational Context
		Unsound Context
		Operational Modeling
		Environmental Adaptation
		Binding Context
		Environment Profile
		Putting Context in Place
	Chapter 14: Same Game, Different Fields: Special Applications, Special Issues
		Theme and Variation, Again
		Web Design for Use
		Web Wisdom Applied
		Embedded Systems Applications
		Other Special Interfaces
	Chapter 15: Usage-Centered Design Applied: The TeleGuida Case
		Scaling Up
		Telephone Tag
		Gathering Requirements
		TeleGuida Users and Uses
		Toward a TeleGuida Prototype
V: ASSESSMENT AND IMPROVEMENT
	Chapter 16: Better Next Time: Improvement by Inspection and Review
		Assessing Usability
		Inspection Methods
		Collaborative Usability Inspections
		Focused Inspections
	Chapter 17: By the Numbers: Measuring Usability in Practice
		Comparison Shopping
		Measured Quality
		User Interface Design Metrics
		Essential Usability Metrics Suite
		Metrics in Practice
	Chapter 18: Test Scores: Laboratory and Field Testing of
		Usability
		History Testing
		Testing, One, Two
		Test Protocol
		Testing Tactics
		Why Test, Why Not
VI: ORGANIZING AND MANAGING THE PROCESS
	Chapter 19: Code and You're Done: Implementing Interfaces
		Objects and Interfaces
		Accelerated Development
		Visual Development of Visual Designs
	Chapter 20: Using Your Users: Users in the Development Process
		Use or Abuse of Users
		Requirements Dialogue, Requirements Dance
		Going to the Source
		Using Users
		Joint Essential Modeling
	Chapter 21: Getting Organized: Usability in the Larger Context
		Organizational Units
		Standards and Style Guides
		Competing Constituencies
		Experts and Expertise
		Cultural Fit
A: Suggested Readings
B: Eleven Ways to Make Software More Usable: General Principles of Software Usability
C: Glossary
D: Forms for Usage-Centered Design
E: Subjective Usability Scales for Software (SUSS)

1 Introduction
2 Designing the Functional Model
3 Basic Computer Graphics
4 Basics of Event Handling
5 Basic Interaction
6 Widget Tool Kits
7 Interfaces from Widgets
8 Input Syntax
9 Geometry of Shapes
10 Geometric Transformations
11 Interacting with Geometry
12 Drawing Architectures
13 Cut, Copy, Paste
14 Monitoring the Interface: Undo, Groupware, and Macros

Preface to the second edition
Preface to the first edition
Introduction
I. FOUNDATIONS
1. The human
2. The computer
3. The interaction
II. DESIGN PRACTICE
4. Usability paradigms and principles
5. The design process
6. Models of the user in design
7. Task analysis
8. Dialog notations and design
9. Models of the system
10. Implementation support
11. Evaluation techniques
12. Help and documentation
III. APPLICATION AREAS
13. Groupware
14. CSCW and social issues
15. Out of the glass box
16. Hypertext, multimedia and the World Wide Web

mitpress.mit.edu/book-home.tcl?...

Introduction: Design in Context
	+ Kyng, Morten
	+ Mathiassen, Lars
1. Evolution, Not Revolution: Participatory Design in the Toolbelt Era
	+ Sumner, Tamara
	+ Stolze, Markus
2. Computer Use by Artists and Designers: Some Perspectives on Two Design Traditions
	+ Beardon, Colin
	+ Gollifer, Sue
	+ Rose, Christopher
	et al
3. Three Levels of End-User Tailoring: Customization, Integration, and Extension
	+ Morch, Anders
4. Design for Heterogeneity
	+ Thoresen, Kari
5. What Kind of Car Is This Sales Support System? On Styles, Artifacts, and Quality-in-Use
	+ Ehn, Pelle
	+ Meggerle, Theis
	+ Steen, Odd
	et al
6. Accounting for System Behavior: Representation, Reflection, and Resourceful Action
	+ Dourish, Paul
7. Computers in Context -- But in Which Context?
	+ Naslund, Torbjorn
8. Toward a Cooperative Experimental System Development Approach
	+ Grønbæk, Kaj
	+ Kyng, Morten
	+ Mogensen, Preben
9. Designing Stakeholder Expectations in the Implementation of New Technology: Can We Ever Learn Our Lessons?
	+ McMaster, Tom
	+ Jones, Mark C.
	+ Wood-Harper, Trevor
10. Back to Work: Renewing Old Agendas for Cooperative Design
	+ Blomberg, Jeanette
	+ Suchman, Lucy
	+ Trigg, Randall
11. Design in Groups -- And All That Jazz
	+ Bratteteig, Tone
	+ Stolterman, Erik
12. Speech Acts On Trial
	+ Ljungberg, Jan
	+ Holm, Peter
13. Ethnocritical Heuristics for Reflecting on Work with Users and Other Interested Parties
	+ Muller, Michael J.
14. An Information Systems Research Framework for the Organizational Laboratory
	+ Braa, Kristin
	+ Vidgen, Richard

Part I: The Net As It Was and Might Become
	The Rise and Fall of Netville: The Saga of a Cyberspace Construction Boomtown in the Great Divide
		+ King, J.
		+ Grinter, R. E.
		+ Pickering, J. M.
	Atheism, Sex, and Databases: The Net as a Social Technology
		+ Sproull, L.
		+ Faraj, S.
	Pornography in Cyberspace: An Exploration of What's in USENET
		+ Mehta, M. D.
		+ Plaza, D. E.
	BOX: Erotica on the Internet: Early Evidence From the HomeNet Trial
		+ Manning, J.
		+ Scherlis, W.
		+ Kiesler, S.
		+ Kraut, R.
		+ Mukhopadhyay, T.
	From the Couch to the Keyboard: Psychotherapy in Cyberspace
		+ Binik, Y. M.
		+ Cantor, J.
		+ Ochs, E.
		+ Meana, M.
Part II: Electronic Groups
	Interpreting Soap Operas and Creating Community: Inside an Electronic Fan Culture
		+ Baym, N. K.
	Mudding: Social Phenomena in Text-Based Virtual Realities
		+ Curtis, P.
	Constructions and Reconstructions of Self in Virtual Reality: Playing in the MUDs
		+ Turkle, S.
	Seeking Social Support: Parents in Electronic Support Group
		+ Mickelson, K. D.
	An Electronic Group Is Virtually a Social Network
		+ Wellman, B.
Part III: Power and Influence
	A Brave New World or a New World Order?
		+ Kedzie, C. R.
	Conflict on the Internet
		+ Carnevale, P. J.
		+ Probst, T. M.
	BOX: Coordination, Control, and the Intranet
		+ Kling, R.
Part IV: Computer-Supported Cooperative Work
	Electronic Brainstorming: Science Meets Technology in the Group Meeting Room
		+ Connolly, T.
	Email Overload: Exploring Personal Information Management of Email
		+ Whittaker, S.
		+ Sidner, C.
	BOX: More That We Can Know: The Attentional Economics of Internet Use
		+ Thorngate, W.
Part V: Networked Organizations
	The Kindness of Strangers: On the Usefulness of Electronic Weak Ties for Technical Advice
		+ Constant, D.
		+ Sproull, L.
		+ Kiesler, S.
	Media Use in a Global Corporation: Electronic Mail and Organizational Knowledge
		+ Kraut, R. E.
		+ Attewell, P.
	Organizational Dimensions of Effective Digital Library Use: Closed Rational and Open Natural Systems Models
		+ Covi, L.
		+ Kling, R.
	The Internet in School: A Case Study of Educator Demand and Its Precursors
		+ Schofield, J. W.
		+ Davidson, A.
		+ Stocks, J. E.
		+ Futoran, G.
Part VI: Differences in Access and Usage
	Computer Networks and Scientific Work
		+ Walsh, J. P.
		+ Bayma, T.
	Computers and Connectivity: Current Trends
		+ Bikson, T. K.
		+ Panis, C. W. A.

1. THE HUMAN FACTORS FUNCTION
1. The Human Factors Profession
	+ Helander, Martin
2. Systems Design and Evaluation
	+ Czaja, Sara J.
2. THE HUMAN FACTORS FUNDAMENTALS
3. Sensation and Perception
	+ Proctor, Robert W.
	+ Proctor, Janet D.
4. Information Processing
	+ Wickens, Christopher D.
	+ Carswell, C. Melody
5. Learning
	+ Koubek, Richard J.
	+ Benysh, Susan A. H.
	+ Tang, Eric
6. Human Error
	+ Park, Kyung S.
7. Perceptual Motor Skills and Human Motion Analysis
	+ Regan, David
8. Engineering Anthropometry
	+ Kroemer, Karl H. E.
9. Biomechanics of the Human Body
	+ Marras, William S.
10. Work Physiology -- Fatigue and Recovery
	+ Rodgers, Suzanne H.
3. JOB DESIGN
11. Allocation of Functions
	+ Sharit, Joseph
12. Task Analysis
	+ Luczak, Holger
13. Mental Workload
	+ Tsang, Pamela S.
	+ Wilson, Glenn F.
14. Job and Team Design
	+ Medsker, Gina J.
	+ Campion, Michael A.
15. Participatory Ergonomics
	+ Wilson, John R.
	+ Haines, Helen M.
16. Models in Training and Instruction
	+ Swezey, Robert W.
	+ Llaneras, Robert E.
17. Computer-Based Instruction
	+ Brock, John F.
18. Organizational Design and Macroergonomics
	+ Hendrick, Hal
19. Socially Centered Design
	+ Stanney, Kay M.
	+ Maxey, Jeffrey L.
	+ Salvendy, Gavriel
4. EQUIPMENT, WORKPLACE, AND ENVIRONMENTAL DESIGN
20. Visual Displays
	+ Bennett, Kevin B.
	+ Nagy, Allen L.
	+ Flach, John M.
21. Controls
	+ Bullinger, Hans-Jorg
	+ Kern, Peter
	+ Braun, Martin
22. Nonconventional Controls
	+ McMillan, Grant R.
	+ Eggleston, Robert G.
	+ Anderson, Timothy R.
23. Biomechanical Aspects of Workplace Design
	+ Chaffin, Don B.
24. Noise
	+ Crocker, Malcolm J.
25. Vibration and Motion
	+ Griffin, Michael J.
26. Illumination
	+ Boyce, Peter R.
27. Toxicology and Thermal Comfort
	+ Konz, Stephan A.
28. Climate and Clothing
	+ Bensel, Carolyn K.
	+ Santee, William R.
29. Design for Macrogravity and Microgravity Environments
	+ Albery, William B.
	+ Woolford, Barbara
30. Architecture and Interior Design
	+ Harrigan, John E.
5. DESIGN FOR HEALTH AND SAFETY
31. Occupation Risk Management
	+ Zimolong, Bernhard
32. Work Schedules and Sustained Performance
	+ Tepas, Donald I.
	+ Paley, Michael J.
	+ Popkin, Stephen M.
33. Psychosocial Approach in Occupational Health
	+ Kalimo, Raija
	+ Lindstrom, Keri
	+ Smith, Michael J.
34. Manual Materials Handling
	+ Ayoub, M. M.
	+ Dempsey, Patrick
	+ Karwowski, Waldemar
35. Work-Related Musculoskeletal Disorders of the Upper Extremities
	+ Karwowski, Waldemar
	+ Marras, William S.
36. Warnings and Risk Perception
	+ Laughery, Kenneth R., Sr.
	+ Wogalter, Michael S.
6. PERFORMANCE MODELING
37. Decision Making
	+ Lehto, Mark R.
38. Feedback Control Models -- Manual Control and Tracking
	+ Hess, Ronald
39. Supervisory Control
	+ Sheridan, Thomas B.
40. Cognitive Modeling
	+ Eberts, Ray
41. Computer Modeling and Simulation
	+ Laughery, K. Ronald, Jr.
	+ Corker, Kevin
42. Decision Support Systems
	+ Sage, Andrew P.
7. EVALUATION
43. Data Collection and Evaluation of Outcome Measures
	+ Salvendy, Gavriel
	+ Carayon, Pascale
44. Exploratory Sequential Data Analysis: Qualitative and Quantitative Handling of Continuous Observational Data
	+ Sanderson, Penelope M.
	+ Fisher, Carolanne
45. Effectiveness Testing of Complex Systems
	+ Pejtersen, Annelise Mark
	+ Rasmussen, Jens
46. Usability Testing
	+ Nielsen, Jakob
47. Maintainability
	+ Majoros, Anthony E.
	+ Boyle, Edward
48. Human Factors Audits
	+ Drury, Colin G.
49. Assessing Cost/Benefits of Human Factors
	+ Rouse, William B.
	+ Boff, Kenneth R.
8. HUMAN-COMPUTER INTERACTION
50. Design of Computer Terminal Workstations
	+ Smith, Michael J.
	+ Cohen, William J.
51. Software-User Interface Design
	+ Liu, Yili
52. Virtual Environments
	+ Bullinger, Hans-Jorg
	+ Bauer, Wilhelm
	+ Braun, Martin
53. Social Computing: Computer Supported Cooperative Work and Groupware
	+ Barua, Anita
	+ Chellappa, Ramnath
	+ Whinston, Andrew B.
54. Human Factors in Information Access of Distributed Systems
	+ Reaux, Ray
	+ Carroll, John M.
55. Multimedia
	+ Chignell, Mark H.
	+ Waterworth, John A.
9. SELECTED APPLICATIONS OF HUMAN FACTORS
56. Human Factors in Manufacturing
	+ Karwowski, Waldemar
	+ Warnecke, Hans-Jurgen
	+ Hueser, Manfred
57. Automation Surprises
	+ Woods, David D.
	+ Sarter, Nadine
	+ Billings, Charlie
58. Human Factors in Process Control
	+ Moray, Neville
59. Human Factors in Transportation
	+ Waller, Patricia F.
	+ Green, Paul A.
60. Design for People with Functional Limitations Resulting from Disability, Aging, or Circumstance
	+ Vanderheiden, Gregg C.

I Issues, Theories, Models and Methods in HCI
1 Human-Computer Interaction: Background and Issues
	+ Nickerson, Raymond S.
	+ Landauer, Thomas K.
2 Information Visualization
	+ Hollan, James D.
	+ Bederson, Benjamin B.
	+ Helfman, Jonathan I.
3 Mental Models and User Models
	+ Allen, Robert B.
4 Model-Based Optimization of Display Systems
	+ Pavel, Misha
	+ Ahumada, Albert J., Jr.
5 Task Analysis, Task Allocation and Supervisory Control
	+ Sheridan, Thomas B.
6 Models of Graphical Perception
	+ Lohse, Gerald Lee
7 Using Natural Language Interfaces
	+ Ogden, William C.
	+ Bernick, Philip
8 Virtual Environments as Human-Computer Interfaces
	+ Ellis, Stephen R.
	+ Begault, Durand R.
	+ Wenzel, Elizabeth M.
9 Behavioral Research Methods in Human-Computer Interaction
	+ Landauer, Thomas K.
II Design and Development of Software Systems
10 How To Design Usable Systems
	+ Gould, John D.
	+ Boies, Stephen J.
	+ Ukelson, Jacob
11 Participatory Practices in the Software Lifecycle
	+ Muller, Michael J.
	+ Haslwanter, Jean Hallewell
	+ Dayton, Tom
12 Design for Quality-in-use: Human-Computer Interaction Meets Information Systems Development
	+ Ehn, Pelle
	+ Lowgren, Jonas
13 Ecological Information Systems and Support of Learning: Coupling Work Domain Information to User Characteristics
	+ Pejtersen, Annelise Mark
	+ Rasmussen, Jens
14 The Role of Task Analysis in the Design of Software
	+ Jeffries, Robin
15 The Use of Ethnographic Methods in Design and Evaluation
	+ Nardi, Bonnie A.
16 What do Prototypes Prototype?
	+ Houde, Stephanie
	+ Hill, Charles
17 Scenario-Based Design
	+ Carroll, John M.
18 International Ergonomic HCI Standards
	+ Cakir, Ahmet
	+ Dzida, Wolfgang
III User Interface Design
19 Graphical User Interfaces
	+ Marcus, Aaron
20 The Role of Metaphors in User Interface Design
	+ Neale, Dennis C.
	+ Carroll, John M.
21 Direct Manipulation and Other Lessons
	+ Frohlich, David M.
22 Human Error and User-Interface Design
	+ Prabhu, Prasad V.
	+ Prabhu, Girish V.
23 Screen Design
	+ Tullis, Thomas S.
24 Design of Menus
	+ Paap, Kenneth R.
	+ Cooke, Nancy J.
25 Color and Human-Computer Interaction
	+ Post, David L.
26 How Not to Have to Navigate Through Too Many Displays
	+ Woods, David D.
	+ Watts, Jennifer C.
IV Evaluation of HCI
27 The Usability Engineering Framework for Product Design and Evaluation
	+ Wixon, Dennis
	+ Wilson, Chauncey
28 User-Centered Software Evaluation Methodologies
	+ Karat, John
29 Usability Inspection Methods
	+ Virzi, Robert A.
30 Cognitive Walkthroughs
	+ Lewis, Clayton
	+ Wharton, Cathleen
31 A Guide to GOMS Model Usability Evaluation using NGOMSL
	+ Kieras, David
32 Cost-Justifying Usability Engineering in the Software Life Cycle
	+ Karat, Clare-Marie
V Individual Differences and Training
33 From Novice to Expert
	+ Mayer, Richard E.
34 Computer Technology and the Older Adult
	+ Czaja, Sara J.
35 Human Computer Interfaces for People with Disabilities
	+ Newell, Alan F.
	+ Gregor, Peter
36 Computer-Based Instruction
	+ Eberts, Ray E.
37 Intelligent Tutoring Systems
	+ Corbett, Albert T.
	+ Koedinger, Kenneth R.
	+ Anderson, John R.
VI Multimedia, Video and Voice
38 Hypertext and its Implications for the Internet
	+ Vora, Pawan R.
	+ Helander, Martin G.
39 Multimedia Interaction
	+ Waterworth, John A.
	+ Chignell, Mark H.
40 A Practical Guide to Working with Edited Video
	+ Kellogg, Wendy A.
	+ Bellamy, Rachel K. E.
	+ Van Deusen, Mary
41 Desktop Video Conferencing: A Systems Approach
	+ Kies, Jonathan K.
	+ Williges, Robert C.
	+ Williges, Beverly H.
42 Auditory Interfaces
	+ Gaver, William W.
43 Design Issues for Interfaces using Voice Input
	+ Kamm, Candace
	+ Helander, Martin
44 Applying Speech Synthesis to User Interfaces
	+ Spiegel, Murray F.
	+ Streeter, Lynn
45 Designing Voice Menu Applications for Telephones
	+ Marics, Monica A.
	+ Engelbeck, George
VII Programming, Intelligent Interface Design and Knowledge-Based Systems
46 Expertise and Instruction in Software Development
	+ Rosson, Mary Beth
	+ Carroll, John M.
47 End-User Programming
	+ Eisenberg, Michael
48 Interactive Software Architecture
	+ Olsen, Dan R., Jr.
49 User Aspects Of Knowledge-Based Systems
	+ Wærn, Yvonne
	+ Hagglund, Sture
50 Paradigms for Intelligent Interface Design
	+ Roth, Emilie M.
	+ Malin, Jane T.
	+ Schreckenghost, Debra L.
51 Knowledge Elicitation for the Design of Software Agents
	+ Boy, Guy A.
52 Decision Support Systems: Integrating Decision Aiding And Decision Training
	+ Zachary, Wayne W.
	+ Ryder, Joan M.
53 Human Computer Interaction Applications for Intelligent Transportation Systems
	+ Dingus, Thomas A.
	+ Gellatly, Andrew W.
	+ Reinach, Stephen J.
VIII Input Devices and Design of Work Stations
54 Keys and Keyboards
	+ Lewis, James R.
	+ Potosnak, Kathleen M.
	+ Magyar, Regis L.
55 Pointing Devices
	+ Greenstein, Joel S.
56 Ergonomics of CAD Systems
	+ Luczak, Holger
	+ Springer, Johannes
57 Design of the Computer Workstation
	+ Kroemer, Karl H. E.
58 Work-related Disorders and the Operation of Computer VDT's
	+ Hagberg, Mats
	+ Rempel, David
IX CSCW and Organizational Issues in HCI
59 Research on Computer Supported Cooperative Work
	+ Olson, Gary M.
	+ Olson, Judith S.
60 Organizational Issues in Development and Implementation of Interactive Systems
	+ Grudin, Jonathan
	+ Markus, M. Lynne
61 Understanding the Organisational Ramifications of Implementing Information Technology Systems
	+ Eason, Ken
62 Psychosocial Aspects of Computerized Office Work
	+ Smith, Michael J.
	+ Conway, Frank T.

Introduction
	+ Mayhew, Deborah J.
Part I: Perspectives From Psychology
	The Use of Investigatory Responses as a Measure of Learning and Memory
		+ Seltzer, C. P.
	Visual Information Processing on the World Wide Web
		+ Marks, W.
		+ Dulaney, C. L.
	Discourse Process and Its Relevance to the Web
		+ Magliano, J. P.
		+ Schleich, M. C.
		+ Millis, K. K.
	Human Navigation
		+ Whitaker, Leslie A.
Part II: Web User Populations
	Children's Online Environments
		+ Druin, Allison
		+ Platt, M.
	Designing Web Pages and Applications for People With Disabilities
		+ Laux, Lila
	The World Wide Web as a Teaching Resource
		+ Burden, P.
		+ Davies, J.
	Easing the Learning Curve for Novice Web Users
		+ Ratner, Julie
Part III: Web Design Guidelines and Development Processes
	Using Web and Traditional Style Guides to Design Web Interfaces
		+ Grose, Eric
		+ Forsythe, Chris
		+ Ratner, Julie
	Page Design Guidelines Developed Through Usability Testing
		+ Borges, Jose A.
		+ Morales, Israel
		+ Rodriguez, Nestor J.
	Human Factors Methodology for Designing Web Sites
		+ Vora, Pawan R.
Part IV: Web Research and Development
	Web User Interface Development at Oracle Corporation
		+ Wichansky, Anna M.
		+ Hackman, Geroge, Jr.
	Web Usability Research at Microsoft Corporation
		+ Kanerva, A.
		+ Keeker, K.
		+ Risden, K.
		+ Schuh, E.
		+ Czerwinski, Mary
	Creating Content for Both Paper and the Web
		+ Lew, Gavin S.
		+ Schumacher, Robert M.
		+ Omanson, Richard C.
	The Ten Golden Rules for Providing Video Over the Web or 0% of 2.4M (at 270k/sec, 340 sec remaining)
		+ Johnson, C.
Part V: Collaboration and Visualization
	Graphics Design on the Web
		+ Wiebe, E. N.
		+ Howe, J. E.
	Collaborative Interfaces for the Web
		+ Greenberg, Saul
	A Zooming Web Browser
		+ Bederson, Ben B.
		+ Hollan, James D.
		+ Stewart, J.
		+ Rogers, D.
		+ Vick, D.
		+ Ring, L.
		+ Grose, Eric
		+ Forsythe, Chris

HUMAN/COMPUTER INTERACTION:
	A Synergy of Theories on Human Information Processing in the User Interface
	An Empirical Evaluation of Spreadsheet and Database Task Performance Using Different Menu Styles
	Group Interface Issues
	An Evaluation of Icon Performance Based on User Preference
INFORMATION PRESENTATION:
	Design Implications of Children's Successes and Failures in Information Retrieval: A Case Analysis
	Assessing the Value of Information in a Decision Support System (DSS) Contest: A Simulation Study
SYSTEM/USER COMMUNICATION:
	Specifying Functionality and Usability
	Assessing the Use of an SQL Minimal Manual in Self-Instruction
THE ANALYST:
	The Impact of Production Emphasis on Programmer Productivity
	Groupware, Teamwork, and Performance: Establishing the Links
	Conceptual Framework and Research Strategy Considerations: The Study of MIS Professional Ideology
END USER INVOLVEMENT:
	Importance of Familiarization for System Acceptance: The Case of Voice Mail
	A Task for Examining Information Channeling Under Time Pressure
	The Effects of Individual Differences on User Satisfaction
	The Role of User Cognitive Skills in Information Display: A Follow Up Study
METHODOLOGICAL ISSUES:
	Measurement Issues in the Study of Human Factors in Management Information Systems

Part I: Foundations
	Introduction: An Overview of Video-Mediated Communication
		+ Finn, K. E.
	The Role of Vision in Face-to-Face and Mediated Communication
		+ Whittaker, S.
		+ O'Conaill, B.
	Technology Constraints of Video-Mediated Communication
		+ Angiolillo, J. S.
		+ Blanchard, H. E.
		+ Israelski, E. W.
		+ Man'e, A.
	Making Sense of the Findings: Common Vocabulary Leads to the Synthesis Necessary for Theory Building
		+ Olson, G. M.
		+ Olson, J. S.
Part II: Findings
	Assessing Video-Mediated Communication: A Comparison of Different Analytic Approaches
		+ Sellen, A. J.
	Characterizing, Predicting, and Measuring Video-Mediated Communication: A Conversational Approach
		+ O'Conaill, B.
		+ Whittaker, S.
	The Impact of VMC on Collaborative Problem Solving: An Analysis of Task Performance, Communicative Process, and User Satisfaction
		+ Anderson, A. H.
		+ O'Malley, C.
		+ Doherty-Sneddon, G.
		+ Langton, S.
		+ Newlands, A.
		+ Mullin, J
		+ Fleming, A. M.
		+ Van der Velden, J.
	Face-to-Face Group Work Compared to Remote Group Work With and Without Video
		+ Olson, J. S.
		+ Olson, G. M.
		+ Meader, D.
	Studying Video-Based Collaboration in Context: From Small Workgroups to Large Organizations
		+ Isaacs, E. A.
		+ Tang, J. C.
	Channel Overload as a Driver for Adoption of Desktop Video for Distributed Group Work
		+ Rudman, C.
		+ Hertz, R.
		+ Marshall, C.
		+ Dykstra-Erickson, E.
	Video in Support of Organizational Talk
		+ Sellen, A. J.
		+ Harper, R.
	Rant and RAVE: Experimental and Experiential Accounts of a Media Space
		+ Bellotti, V.
		+ Dourish, P.
	The Media Space
		+ Harrison, S.
		+ Bly, S.
		+ Anderson, S.
		+ Minneman, S.
	Sharing Faces, Places, and Spaces: The Ontario Telepresence Project Field Studies
		+ Moore, G.
	Reconfiguring Media Space: Supporting Collaborative Work
		+ Heath, C.
		+ Luff, P.
		+ Sellen, A. J.
Part III: Design
	Models and Metaphors for Video-Mediated Communication
		+ Wilbur, S. B.
	Living in Augmented Reality: Ubiquitous Media and Reactive Environments
		+ Buxton, W. A. S.
	Interfaces for Multiparty Videoconferences
		+ Buxton, W. A. S.
		+ Sellen, A. J.
		+ Sheasby, M. C.
	Group Space: The Role of Video in Multipoint Videoconferencing and Its Implications for Design
		+ Man'e, A.
	Virtual Meeting Rooms
		+ Ensor, J. R.
	Iterative Design of Seamless Collaboration Media
		+ Ishii, H.
		+ Kobayashi, M.
		+ Arita, K.
		+ Yagi, T.
Part IV: The Future
	Informal Communications Reexamined: New Functions for Video in Supporting Opportunistic Encounters
		+ Isaacs, E. A.
		+ Whittaker, S.
		+ Frohlich, D.
		+ O'Conaill, B.
	Video-As-Data: Technical and Social Aspects of a Collaborative Multimedia Application
		+ Nardi, B. A.
		+ Kuchinsky, A.
		+ Whittaker, S.
		+ Leichner, R.
		+ Schwarz, H.
	Supporting Videoconferencing on the Internet
		+ Crowcroft, J.
	Prospects for Videotelephony
		+ Kraut, R. E.
		+ Fish, R. S.

1. Human Factors of Interactive Software
2. Theories, Principles, and Guidelines
3. Managing Design Processes
4. Expert Reviews, Usability Testing, Surveys, and Continuing Assessments
5. Software Tools
6. Direct Manipulation and Virtual Environments
7. Menu Selection, Form Fillin, and Dialog Boxes
8. Command and Natural Languages
9. Interaction Devices
10. Response Time and Display Rate
11. Presentation Styles: Balancing Function and Fashion
12. Printed Manuals, Online Help, and Tutorials
13. Multiple-Window Strategies
14. Computer-Supported Cooperative Work
15. Information Search and Visualization
Ch. 16. Hypermedia and the World Wide Web
Afterword: Societal and Individual Impact of User Interfaces

Acknowledgments
About the Author
Introduction
A Failure to Communicate
Easy to Use
Part I Designing for a Complex World
	Chapter 1 Constraints
		Designing for a Complex World, Part I
		Constraints Reduce Complexity
		Moving from the General to the Specific
	Chapter 2 Intelligence
		Designing for a Complex World, Part 2
		"Stupid Computer!"
		Basic Intelligence
		Delight the User
		Help the Computer Know Itself
		Intelligent Agents: Computerized Assistants
		Be Specific and Don't Go Too Far
	Chapter 3 In Search of Elegance: Designing for the Mass Market
		Designing for a Complex World, Part 3
		Back to the Feature
		Everything to All People
		Feature Creep Carefully
		The 80/20 Solution
		Dealing with Offers You Can't Refuse
	Chapter 4 Details! Details!
		Designing for a Complex World, Part 4
		The Illusion of Interface Design
		If It's Not All Right, It's All Wrong
	Chapter 5 Transparency, or Death Comes to Bob the Waiter
		Designing for a Complex World, Part 5
		"Hi, I'm Bob! I'll Be Your Waiter for This Evening!"
		The Extra HI Design Mile
Part II General Design Issues
	Chapter 6 Error Messages
		Ban the Bomb
		Minimize the Damage
		Prevent Errors
		Know Your Audience
		What Do I Do Now?
		Building a Better Error Message
	Chapter 7 Preferences
		Preferences, Persistence, and the Soft Machine
		Make Your Own Design Decisions
		Setup Choices
		Default Settings and the Soft Machine
		Hard Machines, Persistent Preferences
		Disappearing Preferences
	Chapter 8 Toolbars
		Toolbars
		On the Strengths of Button-Driven Interfaces
		But on the Other Hand
		And the Magic Number Is
		Some Guidelines
	Chapter 9 Tabbed Dialogs and Progressive
		Disclosure
		Tabs
		Limiting Complexity
		Progressive Disclosure in Practice
		"More Choices"/"Fewer Choices" Buttons,
		Disclosure Triangles
		Spring-Loaded Dialog Boxes
		Pop-Ups
		Icon Lists
		And Then There Were Tabs
	Chapter 10 Icons
		Comics, Icons, and Interface
		The Strange Power of Icons
		Icons Are a Canvas for Your Experience
		Clear Pictures for Clear Communication
		Learning from Comics
	Chapter 11 Speed and Feedback
		Speed
		Real Speed and Perceived Speed
		Maximizing Real Speed
		Do Visible Work First
		Faking Out the User
	Chapter 12 Localization
		Fluent Interfaces, Part One: Speaking the Language
		The Tyranny of the Typewriter
		Growing Up
		Great Expectations
	Chapter 13 Cross-Platform Development
		Fluent Interfaces, Part Two: Ports
		A Cautionary Tale
		When in Rome
		Travel Guides to Foreign Platforms
		Coding for Cross-Platform Products
		Beware the Least Common Denominator
	Chapter 14 Cultural Issues of Cross-Platform
		Development
		Culture Clash
		Cross-Platform/Cross-Culture
		Understanding the Other Side
		Avoid the Red Flags
Part III Web Design, Networks, and Corporate Computing
	Welcome to the Wild West of Human Interface
	Chapter 15 Usability in the Business World
		A Few Tips on Designing for Enterprise Computing
		Mainframes and the Menu Bar
		Designing for Data Entry, Part 1: Keyboard Shortcuts Revisited
		Designing for Data Entry, Part 2: Return,
		Enter, and Default
		Fun with Feedback
	Chapter 16 Database Interface Design
		Designing Databases That Don't Torture the
		User. Saving Your Database's Interface in Eight Easy Steps
		Design for Data Entry, Revisited
		Make the Menus Make Sense
		Design for the User, Not the Database
		Put a Real, Native Interface on Your Database
		Feedback and Speed
		Avoid Toolbar Overkill
		Practice Good Visual Design
		Try It Out on Real Users
		The Rewards of Good Database Design
	Chapter 17 Menus and Large Systems
		Menu Bar Madness
		Menus Are the Map to the Application
		The File Menu and Documentless Applications
	Chapter 18 Forms Layout and Status Messages
		The Eyes Have It
		Follow the Reading Path
		Tunnel Vision
		Warning! Warning!
	Chapter 19 Information Systems
		House-hunting in the Information Age
		Data vs. Information
		Sins of Omission: Information Arbitrage
		Data Corruption: When What You See Is Not What You Get
		Flexible Searching: Getting the
		Information the User Really Wants
		Visualizing the Results
	Chapter 20 Network and Network Applications
		Network Nirvana
		Get the User Out of the Network
		Configuration Business
		Shopping the 'Net: Three Types of Navigation
		The Basics Still Apply--They're Just More Advanced
	Chapter 21 Designing for the World Wide Web
		If You Build It, Will They Come?
		Find a Metaphor
		It's In Here Somewhere
		Make the Experience Enjoyable
Part IV Multimedia
	Chapter 22 The Role of Multimedia
		I've Seen the Future
		State of the Art
		I've Seen the Future
		Back at Work--The Shape of Things to Come
	Chapter 23 Game Design
		Addictive Interfaces/Building Interfaces
		Your Users Can't Stop Using
		Secrets of Successful Games
	Chapter 24 Sound
		Sound + Vision, Part 1: Things That Go
		"Boop!" in the Night
		Theory and Reality
		Use Different Sounds to Indicate
		Different Meanings
		Use Different Volume Levels for Different Messages
		Characteristics of "Good" Sounds
		Calling In the Pros
	Chapter 25 Animation and Movies
		Sound + Vision, Part 2: Moving Objects and Motion Pictures
		Animation Zen
		Better Than the Real World?
		Telling Tales with Video
		Storytelling 101
		Text, Hypertext, and Video
	Chapter 26 Interactivity and Design Philosophy
		Headhunters and Multimedia
		The Phone Call
		The Problem
		Beauty Isn't Everything
		Learning from Video Games, Part 2
		Make Your Products Usable, Not Just Appealing
Part V Beyond the Guidelines: Tips for the
	Practicing Designer
	Chapter 27 Guerrilla Usability Testing
		Usability Testing
		Testing Code Instead of Software
		Lab Coat Not Required
		A Brief Lesson in Conducting a Usability Test
		Win Friends and Change Minds
		The All-Important Paradox of Usability Testing
		Keeping Us Honest
	Chapter 28 Prototyping
		Murder Your Children
		Rapid Prototyping versus Quick-Dry Mental Cement
		Egoless Programming and the Value of Mistakes
		It May Be Your Best Idea, But It Won't Be
		Your Last Idea
	Chapter 29 Extending the Guidelines
		Rules for Breaking the Rules
		Going Beyond the Guidelines
	Chapter 30 Product Updates
		This Old Interface
		Repair, Remodel, or Renovate?
		Interface Repair--Getting Visible Results for Little Effort
		Interface Remodeling--Major Attacks on a Few Bad Problems
		Renovation--Cracks in the Foundation
	Chapter 31 Avoiding Interface Fads
		Fad Gadgets
		1989: The NeXT Computer, and All Things Dark and Beveled
		1990: Tear-Offs
		1992: The Rise of the Toolbar
		1993: Fade to Gray
		1994 and Beyond: Collaboration
		Building the Next Big Thing
	Chapter 32 Case Study: Interfaces that Work, and Why
		A Few of My Favorite Things
		Adobe Photoshop--Making Novices Look Good
		MacWrite Pro--Elegance and Attention to Detail
		Help!--Taking the Terror Out of Errors
		Norton Utilities--Keeping Problems from Being the User's Problem
		TouchBase--Making Life Easier for the User
		SoftPolish--A Power Tool for Getting the Details Right
		It's Not All Bad
	Chapter 33 Case Study:

1. Introduction: Studying work as mindful practice
	+ Engestrom, Yrjo
	+ Middleton, David
2. Distributed cognition in an airline cockpit
	+ Hutchins, Edwin
	+ Klausen, Tove
3. Constituting shared workspaces
	+ Suchman, Lucy
4. Seeing as situated activity: Formulating planes
	+ Goodwin, Charles
	+ Goodwin, Marjorie Harness
5. Convergent activities: Line control and passenger information on the London Underground
	+ Heath, Christian
	+ Luff, Paul
6. Users and designers in mutual activity: An analysis of cooperative activities in systems design
	+ Bødker, Susanne
	+ Grønbæk, Kaj
7. System disturbances as springboard for development of operators' expertise
	+ Norros, Leena
8. Expert and novice differences in cognition and activity: A practical work activity
	+ Laufer, Edith A.
	+ Glick, Joseph
9. The tensions of judging: Handling cases of driving under the influence of alcohol in Finland and California
	+ Engestrom, Yrjo
10. Talking work: Argument, common knowledge, and improvisation in teamwork
	+ Middleton, David
11. The collective construction of scientific genius
	+ Mukerji, Chandra
12. Experience and the collective nature of skill
	+ Shaiken, Harley
13. Working together: Symbolic interactionism, activity theory, and information systems
	+ Star, Susan Leigh
14. On the ethnography of cooperative work
	+ Raeithel, Arne