1	Human Factors and Artificial Intelligence (1-44)
	+ Thomas, John C.
2	Interface Design and Evaluation -- Semiotic Implications (45-100)
	+ Nadin, Mihai
3	The Problem of Levels and Automatic Response Generation in a "Let's Talk About It" Strategy (101-127)
	+ Efe, Kemal
4	Measuring the Utility of Application Software (128-158)
	+ Cohill, Andrew M.
	+ Gilfoil, David M.
	+ Pilitsis, John V.
5	The Gift of Good Design Tools (159-174)
	+ Carey, Tom
6	Design and Implementation of an Object-Oriented User Interface Management System (175-213)
	+ Sibert, John L.
	+ Hurley, William D.
	+ Bleser, Teresa W.
7	A System for Evaluating Screen Formats: Research and Application (214-286)
	+ Tullis, Thomas S.
8	User Performance with Command, Menu, and Iconic Interfaces (287-315)
	+ Whiteside, John
	+ Wixon, Dennis
	+ Jones, Sandy
9	An Examination of the Research Evidence for Computer-Based Instruction (316-367)
	+ Shlechter, Theodore M.

Early Visions
Early Research Projects
Related Technologies
Domain-Specific Coordination Support
Support for Meetings
Technology
Recent Theoretical Approaches
Empirical Studies

I	Models and Theories of Human-Computer Interaction
II	User Interface Design
III	Individual Differences and Training
IV	Applications of Computer Technology
V	Tools for Design and Evaluation
VI	Artificial Intelligence
VII	Psychological and Organizational Issues
Author Index
Subject Index

General Introduction
	A Taxonomy for the Study of Human Factors in Management Information Systems (MIS)
SECTION I THE MACHINE
	Verification of User Identity via Keyboard Characteristics
	User Computer Interfact (UCI) Guidelines Research for Keyboards and Function Keys
SECTION II HUMAN-MACHINE INTERACTION
	Adaptive General Audience Models: A Research Framework
	SmartSLIM: A DSS for Controlling Biases during Problem Formulation
SECTION III USER INTERFACE SPECIFICATION TOOLS
	Applying Software Engineering Principles to the User Application Interface
	FORMFLEX: A User Interface Tool for Forms Definition and Management
SECTION IV THE SYSTEM ANALYST
	Cognitive Styles, Project Structure, and Project Attributes: Considerations in Project Team Design
SECTION V INFORMATION PRESENTATION
	Factors Affecting Opinion and Knowledge Responses to Paper and Online Presentation of Questionaires
SECTION VI SYSTEM USER DOCUMENTATION
	Theories of Explanation: Expert Systems and Simulation
SECTION VII END USER INVOLVEMENT
	The Darkside of Office Automation: How People Resist the Introduction of Office Automation Technology
	Understanding Resistance to System Change: An Empirical Study
	A Plan for Evaluating Usability of Software Products
	End-User Computing: A Research Framework for Investigating the Training/Learning Process
SECTION VIII THE END USER
	A Human Information Processing Model of the Manegerial Mind: Some MIS Implications

1	General human-Computer Interface Concepts
2	Designing Display Formats
3	Effective Wording
4	Color
5	Graphics
6	Dialogue Design
7	Data Entry
8	Control and Display Devices
9	Error Messages and Online Assistance
10	Implementation of Human-Computer Interface Guidelines
11	References
12	Author Index
13	Subject Index
14	Guideline Checklist

1	The Psychopathology of Everyday Things
2	The Psychology of Everyday Actions
3	Knowledge in the Head and in the World
4	Knowing What to Do
5	To Err Is Human
6	The Design Challenge
7	User-Centered Design
Notes
Suggested Readings

1	The Human Factors Function
2	Human Factors Fundamentals
3	Functional Analysis
4	Job and Organization Design
5	Equipment and Workplace Design
6	Environmental Design
7	Design for Health and Safety
8	Design of Selection and Training Systems
9	Performance Modeling
10	System Evaluation
11	Human Factors in the Design and Use of Computing Systems
12	Selected Applications of Human Factors in Computer Systems

1	Relations Between Cognitive Psychology and Computer System Design
2	Learning About Computers and Learning About Mathematics
3	Goal and Plan Knowledge Representations from Stories to Text Editors and Programs
4	Cognitive Aspects of Learning and Using a Programming Language
5	Paradox of the Active User
6	Cognitive Resources and the Learning of Human-Computer Dialogs
7	Technology Transfer: On Learning a New Computer-Based System
8	A Quantitative Theory of Human-Computer Interaction
9	Effect of Practice on Knowledge and Use of Basic Lisp
10	Cognitive Analysis of Peoples Use of Software
11	Computer Support for Organizations: Toward an Organizational Science
12	Cognitive Engineering -- Cognitive Science
A1	HCI, What is it and What Research is Needed?
A2	Improving Human-Computer Interaction -- a Quest for Cognitive Science

INTRODUCTION
	Case Study A: The Design of a Voice Messaging System
I:	THE CONTEXT OF HUMAN-COMPUTER INTERACTION
1	A Historical and Intellectual Perspective
2	The Socio/Political Environment
3	The Physical Environment
II:	THE USER AND THE USAGE OF INTERACTIVE COMPUTER SYSTEMS
4	Empirical Evaluation of User Interfaces
	Case Study B: The Psychology of Computer Programming
5	Models of Computer User and Usage
6	Cognition and Human Information Processing
	Case Study C: Text Editors and Word Processors
7	The Visual Channel
8	The Haptic Channel
9	The Audio Channel
III:	THE DESIGN AND IMPLEMENTATION OF INTERACTIVE COMPUTER SYSTEMS
10	Interaction Styles and Techniques
11	Design Principles and Methodologies
12	Programming Techniques and Tools
13	Enhancing System Usability
	Case Study D: The Star, the Lisa, and the Macintosh
14	Research Frontiers and Unsolved Problems Guide to Further Reading