Abduction and Web Interface Design
	+ Magnani, Lorenzo
	+ Bardone, Emanuele
Adaptable and Adaptive Web-Based Educational Systems
	+ Gaudioso, Elena
	+ Montero, Miguel
Agent-Based System for Discovering and Building Collaborative Communities
	+ Nabuco, Olga
	+ Koyama, Mauro F.
	+ Pereira, Edeneziano D.
	+ Drira, Khalil
Agent-Supported Interface for Online Tutoring
	+ Soh, Leen-Kiat
Analyzing and Visualizing the Dynamics of Scientific Frontiers and Knowledge Diffusion
	+ Chen, Chaomei
	+ Lobo, Natasha
Art as Methodology
	+ Kettley, Sarah
Attention Aware Systems
	+ Roda, Claudia
	+ Thomas, Julie
Automated Deduction and Usability Reasoning
	+ Campos, Jose Creissac
	+ Harrison, Michael D.
Automatic Evaluation of Interfaces on the Internet
	+ Mandl, Thomas
Automatic Facial Expression Analysis
	+ Tan, Huachun
	+ Zhang, Yujin
A Case Study on the Development of Broadband Technology in Canada
	+ Luppicini, Rocci J.
Cognitive Graphical Walkthrough Interface Evaluation
	+ Karoulis, Athanasis
	+ Demetriadis, Stavros
	+ Pombortsis, Andreas
Cognitively Informed Multimedia Interface Design
	+ Alkhalifa, Eshaa M.
Communication + Dynamic Interface = Better User Experience
	+ Polovina, Simon
	+ Pearson, Will
Computer Access for Motor-Impaired Users
	+ Trewin, Shari
	+ Keates, Simeon
Computer-Based Concept Mapping
	+ Alpert, Sherman R.
Computer-Supported Collaborative Learning
	+ Devedzic, Vladan
Conceptual Models and Usability
	+ Macefield, Ritchie
A Cooperative Framework for Information Browsing in Mobile Environment
	+ Hua, Zhigang
	+ Xie, Xing
	+ Lu, Hanqing
	+ Ma, Wei-Ying
CSCW Experience for Distributed System Engineering
	+ Villemur, Thierry
	+ Drira, Khalil
Cultural Diversity and Aspects of Human Machine Systems in Mainland China
	+ Rose, Kerstin
The Culture(s) of Cyberspace
	+ Macfadyen, Leah P.
Design Frameworks
	+ Knight, John
	+ Jefsioutine, Marie
Design Rationale for Increasing Profitability of Interactive Systems Development
	+ Lacaze, Xavier
	+ Palanque, Philippe
	+ Barboni, Eric
	+ Navarre, David
The Development of the Personal Digital Assistant (PDA) Interface
	+ Garrett, Bernard Mark
Development Methodologies and Users
	+ Singh, Shawren
	+ Kotze, Paula
A Dynamic Personal Portfolio Using Web Technologies
	+ Verhaart, Michael
	+ Kinshuk, 	+ 
Education, the Internet, and the World Wide Web
	+ Clayton, John F.
The Effect of Usability Guidelines on Web Site User Emotions
	+ Chalmers, Patricia A.
Elastic Interfaces for Visual Data Browsing
	+ Hurst, Wolfgang
Engagability
	+ Knight, John
Ethics and HCI
	+ Knight, John
Expectations and Their Forgotten Role in HCI
	+ Noyes, Jan
Eye Tracking in HCI and Usability Research
	+ Poole, Alex
	+ Ball, Linden J.
From User Inquiries to Specification
	+ Hvannberg, Ebba Thora
	+ Gunnarsdottir, Sigrun
	+ Gyda, Atladottir
Fuzzy Logic Usage in Emotion Communication of Human Machine Interaction
	+ Xu, Zhe
	+ John, David
	+ Boucouvalas, Anthony C.
GIS Applications to City Planning Engineering
	+ Sadoun, Balqies
A GIS-Based Interactive Database System for Planning Purposes
	+ Al-Hanbali, Nedal
	+ Sadoun, Balqies
Globalization, Culture, and Usability
	+ Rose, Kerstin
Grounding CSCW in Social Psychology
	+ Farooq, Umer
	+ Fairweather, Peter G.
	+ Singley, Mark K.
HCI in South Africa
	+ Singh, Shawren
Hedonic, Emotional, and Experiential Perspectives on Product Quality
	+ Hassenzahl, Marc
Human Factors in the Development of Trend Detection and Tracking Techniques
	+ Chen, Chaomei
	+ Toprani, Kaushal
	+ Lobo, Natasha
Human-Centered Conceptualization and Natural Language
	+ Andrade, Javier
	+ Ares, Juan
	+ Garcia, Rafael
	+ Rodriguez, Santiago
	+ Silva, Andres
Human-Computer Interaction and Security
	+ Richter, Kai
	+ Roth, Volker
Iconic Interfaces for Assistive Communication
	+ Abhishek, 	+ 
	+ Basu, Anupam
The Importance of Similarity in Empathic Interaction
	+ Hall, Lynne
	+ Woods, Sarah
Improving Dynamic Decision Making through HCI Principles
	+ Qudrat-Ullah, Hassan
Including Users with Motor Impairments in Design
	+ Keates, Simeon
	+ Trewin, Shari
	+ Elliott, Jessica Paradise
The Influence of Expressive Images for Computer Interaction
	+ Xu, Zhe
	+ John, David
	+ Boucouvalas, Anthony C.
Information Interaction Beyond HCI
	+ Duchastel, Philip
Information Rich Systems and User's Goals and Information Needs
	+ Albers, Michael J.
Information Space
	+ Benyon, David
Intelligent Multi-Agent Cooperative Learning System
	+ Soh, Leen-Kiat
	+ Jiang, Hong
Interactive Speech Skimming via Time-Stretched Audio Replay
	+ Hurst, Wolfgang
	+ Lauer, Tobias
International Standards for HCI
	+ Bevan, Nigel
Internet-Mediated Communication at the Cultural Interface
	+ Macfadyen, Leah P.
Knowledge Management as an E-Learning Tool
	+ Andrade, Javier
	+ Ares, Juan
	+ Garcia, Rafael
	+ Rodriguez, Santiago
	+ Seoane, Maria
	+ Suarez, Sonia
Knowledgeable Navigation in Virtual Environments
	+ Sadeghian, Pedram
	+ Kantardzic, Mehmed
	+ Rashad, Sherif
The Language of Cyberspace
	+ Macfadyen, Leah P.
	+ Doff, Sabine
Mobile Clinical Learning Tools Using Networked Personal Digital Assistants (PDAs)
	+ Garrett, Bernard Mark
Moral Mediators in HCI
	+ Magnani, Lorenzo
	+ Bardone, Emanuele
	+ Bocchiola, Michele
Motivation in Component-Based Software Development
	+ Chroust, G.
Obstacles for the Integration of HCI Practices into Software Engineering Development Processes
	+ Ferre, Xavier
	+ Juristo, Natalia
	+ Moreno, Ana M.
On Not Designing Tools
	+ Kettley, Sarah
Online Learning
	+ Clayton, John F.
An Overview of an Evaluation Framework for E-Learning
	+ Rentroia-Bonito, Maria Alexandra
	+ Jorge, Joaquim A.
	+ Ghaoui, Claude
An Overview of Multimodal Interaction Techniques and Applications
	+ Bourguet, Marie-Luce
PDA Usability for Telemedicine Support
	+ Becker, Shirley Ann
Pen-Based Digital Screen Interaction
	+ Mohamed, Khaireel A.
	+ Ottmann, Thomas
The Prospects for Identity and Community in Cyberspace
	+ Macfadyen, Leah P.
Question Answering from Procedural Semantics to Model Discovery
	+ Kontos, John
	+ Malagardi, Ioanna
Recommender Systems in E-Commerce
	+ Gil, A. B.
	+ Garcia, F. J.
Replicating Human Interaction to Support E-Learning
	+ Janvier, William A.
	+ Ghaoui, Claude
A Semantic Learning Objects Authoring Tool
	+ Garcia, F. J.
	+ Berlanga, A. J.
	+ Garcia, J.
Sense of Presence
	+ Sas, Corina
Site Maps for Hypertext
	+ Shapiro, Amy M.
Social Factors and Interface Design Guidelines
	+ Xu, Zhe
	+ John, David
	+ Boucouvalas, Anthony C.
Social-Technical Systems
	+ Whitworth, Brian
Socio-Cognitive Engineering
	+ Sharples, Mike
Software Engineering and HCI
	+ Singh, Shawren
	+ Dix, Alan
Spam
	+ de Freitas, Sara
	+ Levene, Mark
Spam as a Symptom of Electronic Communication Technologies that Ignore Social Requirements
	+ Whitworth, Brian
Supporting Culture in Computer-Supported Cooperative Work
	+ Xiao, Lu
	+ Convertino, Gregorio
	+ Trauth, Eileen
	+ Carroll, John M.
	+ Rosson, Mary Beth
Supporting Navigation and Learning in Educational Hypermedia
	+ Boechler, Patricia M.
Task Analysis at the Heart of Human-Computer Interaction
	+ Diaper, Dan
Task Ontology-Based Human-Computer Interaction
	+ Seta, Kazuhisa
The Think Aloud Method and User Interface Design
	+ Jaspers, M. W. M.
Tool Support for Interactive Prototyping of Safety-Critical Interactive Applications
	+ Bastide, Remi
	+ Navarre, David
	+ Palanque, Philippe
Toward an HCI Theory of Cultural Cognition
	+ Faiola, Anthony
Tracking Attention through Browser Mouse Tracking
	+ Owen, Robert S.
Traditional vs. Pull-Down Menus
	+ Henley, Mary
	+ Noyes, Jan
Turning the Usability Fraternity into a Thriving Industry
	+ Henry, Pradeep
Ubiquitous Computing and the Concept of Context
	+ Oulasvirta, Antti
	+ Salovaara, Antti
Ubiquitous Internet Environments
	+ Roibas, Anxo Cereijo
Understanding and Improving Usability Inspection Methods
	+ Woolrych, Alan
	+ Hindmarch, Mark
Understanding Cognitive Processes in Educational Hypermedia
	+ Boechler, Patricia M.
Usability Barriers
	+ Danielson, David R.
Usability Data Quality
	+ Danielson, David R.
The Use and Evolution of Affordance in HCI
	+ Christou, Georgios
Use of the Secondary Task Technique for Tracking User Attention
	+ Owen, Robert S.
Using Mobile Communication Technology in Student Mentoring
	+ Hakkila, Jonna
	+ Beekhuyzen, Jenine
Various Views on Digital Interactivity
	+ Thomas, Julie
	+ Roda, Claudia
Visual and Physical Interfaces for Computer and Video Games
	+ Ip, Barry
	+ Jacobs, Gabriel
WAP Applications in Ubiquitous Scenarios of Work
	+ Roibas, Anxo Cereijo
Wearable and Mobile Devices
	+ de Freitas, Sara
	+ Levene, Mark
Web Credibility
	+ Danielson, David R.
Web-Based Human Machine Interaction in Manufacturing
	+ Blecker, Thorsten
	+ Graf, Gunter
Web-Based Instructional Systems
	+ Magoulas, George D.

An Introduction to Designing for Accessibility
Making the Business Case for Accessibility
Implementing Design for Accessibility in Industry
The Role of Senior Management
The Role of Project Management
Filling the Skills Gap
Case Study: Making Expertise Available Within a Company
Putting Accessibility Into the Design Process
Case Study: Designing for Accessibility in Practice
Involving Users in the Design Process
Conducting Sessions With Users
Case Study: Investigating the Accessibility of Digital Television for Older Adults

PART 1: THE IMPACT OF WEB ACCESSIBILITY
1: Understanding Web Accessibility
2: Overview of Law and Guidelines
3: Implementing Accessibility in the Enterprise
2: IMPLEMENTING ACCESSIBLE WEBSITES
4: Overview of Accessible Technologies
5: Assistive Technology: Screen Readers and Browsers
6: Accessible Content
7: Accessible Navigation
8: Accessible Data Input
9: CSS for Accessible Web Pages
10: Accessible JavaScript
11: Accessible Flash
12: PDF Accessibility
13: Accessibility Testing
14: Introduction to WCAG 2.0
15: Retrofitting Case Study: Redesign of a University Website
3: ACCESSIBILITY LAW AND POLICY
16: U.S. Web Accessibility Law in Depth
17: Worldwide Accessibility Laws and Policies
A: Glossary of Terms
B: Guide to the Section 508 Standards for Electronic and Information Technology
C: Overview of PAS 78 Guide to Good Practice in Commissioning Accessible Websites

Fundamentals
	Introduction
	Design simply
	Build well
	Favor HTML over other formats
	Design for keyboard access
	Design for tansformation
	Allow users to control their environment
Document Structure
	Introduction
	Separate content and presentation
	Mark up document structure
	Use style sheets for presentation
	Design pages that function without style sheets
	Write valid code
	Use linked style sheets
Text
	Introduction
	Use plain text for text
	Use CSS for styling text
	Allow user settings to define base text size
	Size other text elements relative to the user-defined text size
	Design pages that can accommodate different text sizes
	Maintain contrast between text and background
	Use style sheets for setting text color
	Do not use text color alone to convey information
	Mark up text using structural tags
	Use structural markup appropriately
Images
	Introduction
	Use images purposefully
	Do not use graphic text
	Avoid animated images
	Provide alt-text for all relevant images
	Provide a full text description for content images
	Provide blank alt-text for irrelevant or redundant images
	Maintain a catalog of image content
	Keep image dimensions as small as possible
	Use thumbnails for large images
Data Tables
	Introduction
	Use table markup for data
	Simplify data table layouts
	Identify data table row and column headings
	Use CAPTION and SUMMARY to describe data tables
	Layout Tables
	Introduction
	Use tables for layout only when necessary
	Use simple layout tables
	Use only basic table tags
	Design layout tables for linear access
	Use flexible cell widths
Frames
	Introduction
	Avoid using frames
	Use frame titles to identify the function of each frame
	Provide an alternative to frames
Lists
	Introduction
	Use list markup for lists
	Avoid compound lists
Forms
	Introduction
	Design simple and clear forms
	Provide an alternate to forms
	Label form fields
	Associate related form fields
	Design forms for keyboard accessibility
	Apply a logical sequence to form elements
	Don't auto-populate form fields with text
	Use form elements correctly
Links
	Introduction
	Use text for links
	Use descriptive link text
	Underline links that are not otherwise identifiable as links
	Differentiate visited and unvisited links
	Provide "you are here" orientation cues
	Use alt-text for image links
Color
	Introduction
	Select contrasting colors for greatest legibility
	Don't use color alone to convey meaning
	Allow users to override color settings
Audio and Video
	Introduction
	Provide text for audio content
	Provide descriptions for video content
	Provide alternate formats for media-based content
	Make media keyboard accessible
	Allow users to control media playback
Interactivity
	Introduction
	Use add-ons for interactivity only when necessary
	Allow users to control the user interface
	Make interactivity keyboard-accessible
	Provide an accessible alternate when using a nonstandard format
Editorial Style
	Introduction
	Break up text into segments
	Start sentences, headings, and links with keywords
	Adopt a writing style that is clear and to the point
	Use appropriate language and terminology
	Keep content current and links functional
	Mark up language changes within a document
	Identify and describe abbreviations and acronyms
	Provide a print option for lengthy documents
Page Layout
	Introduction
	Design pages for linear access
	Communicate visual information to nonvisual users
	Apply a consistent design
	Balance content and navigation
	Provide navigation tools
	Design flexible page layouts
	Use style sheets for layout whenever possible
	Provide direct access to page content

1. Realizing the Power of Multimedia and the Web
2. The Art of Designing Elegant Software
3. The User Interface Design Process
4. Goal Setting and Needs Assessment
5. Creativity and Idea Generation
6. Menus and Controls
7. Designing Usable Navigation
8. Solving Design Problems
9. Visual Considerations
10. Writing for Usability
11. Designing for Accessibility
12. Specifying the Design
13. Performing Usability Testing
14. The User Interface Designer in Professional Practice

I. The Evolution of Human-Computer Interaction: From Memex to Bluetooth and Beyond
	www.isrc.umbc.edu/HCIHandbook/Intro.html
	+ Pew, Richard W.
II. HUMANS IN HCI (Mary Czerwinski)
1. Perceptual-Motor Interaction: Some Implications for HCI
	www.isrc.umbc.edu/HCIHandbook/Chapter_1.html
	+ Chua, Romeo
	+ Weeks, Daniel J.
	+ Goodman, David
2. Human Information Processing: An overview for Human-Computer Interaction
	www.isrc.umbc.edu/HCIHandbook/Chapter_2.html
	+ Proctor, Robert W.
	+ Vu, Kim-Phuong L.
3. Mental Models
	www.isrc.umbc.edu/HCIHandbook/Chapter_3.html
	+ van der Veer, Gerrit C.
	+ Melguizo, Maria del Carmen Puerta
4. Emotion in Human-Computer Interaction
	www.isrc.umbc.edu/HCIHandbook/Chapter_4.html
	+ Brave, Scott
	+ Nass, Cliff
5. Cognitive Architecture
	www.isrc.umbc.edu/HCIHandbook/Chapter_5.html
	+ Byrne, Michael D.
6. Modeling Humans in HCI
	www.isrc.umbc.edu/HCIHandbook/Chapter_6.html
	+ Yoshikawa, Hidekazu
III. COMPUTERS IN HCI (Rob Jacob)
7. Input Technologies and Techniques
	www.isrc.umbc.edu/HCIHandbook/Chapter_7.html
	+ Hinckley, Ken
8. Conversational Interface Technologies
	www.isrc.umbc.edu/HCIHandbook/Chapter_8.html
	+ Karat, Clare-Marie
	+ Vergo, John
	+ Nahamoo, David
9. Visual Displays
	www.isrc.umbc.edu/HCIHandbook/Chapter_9.html
	+ Luczak, Holger
	+ Roetting, Matthias
	+ Oehme, Olaf
10. Haptic Interfaces
	www.isrc.umbc.edu/HCIHandbook/Chapter_10.html
	+ Iwata, Hiroo
11. Non-speech Auditory Output
	www.isrc.umbc.edu/HCIHandbook/Chapter_11.html
	+ Brewster, Stephen
IV. HUMAN-COMPUTER INTERACTION
IV.A. Interaction Fundamentals (Julie Jacko)
12. Multimedia User Interface Design
	www.isrc.umbc.edu/HCIHandbook/Chapter_12.html
	+ Sutcliffe, Alistair
13. Visual Design Principles for Usable Interfaces
	www.isrc.umbc.edu/HCIHandbook/Chapter_13.html
	+ Watzman, Suzanne
14. Multimodal Interfaces
	www.isrc.umbc.edu/HCIHandbook/Chapter_14.html
	+ Oviatt, Sharon
15. Adaptive Interfaces and Agents
	www.isrc.umbc.edu/HCIHandbook/Chapter_15.html
	+ Jameson, Anthony
16. Network-Based Interaction
	www.isrc.umbc.edu/HCIHandbook/Chapter_16.html
	+ Dix, Alan
17. Motivating, Influencing, and Persuading Users
	www.isrc.umbc.edu/HCIHandbook/Chapter_17.html
	+ Fogg, BJ
18. Human Error Identification in Human Computer Interaction
	www.isrc.umbc.edu/HCIHandbook/Chapter_18.html
	+ Stanton, Neville A.
19. Design of Computer Workstations
	www.isrc.umbc.edu/HCIHandbook/Chapter_19.html
	+ Smith, Michael J.
	+ Carayon, Pascale
	+ Cohen, William J.
IV. B. Designing Interfaces For Diverse Users (Gregg Vanderheiden)
20. Genderizing HCI
	www.isrc.umbc.edu/HCIHandbook/Chapter_20.html
	+ Cassell, Justine
21. Designing Computer Systems for Older Adults
	www.isrc.umbc.edu/HCIHandbook/Chapter_21.html
	+ Czaja, Sara J.
	+ Lee, Chin Chin
22. HCI for Kids
	www.isrc.umbc.edu/HCIHandbook/Chapter_22.html
	+ Bruckman, Amy
	+ Bandlow, Alisa
23. Global / Intercultural User-Interface Design
	www.isrc.umbc.edu/HCIHandbook/Chapter_23.html
	+ Marcus, Aaron
24. Information Technology for Cognitive Support
	www.isrc.umbc.edu/HCIHandbook/Chapter_24.html
	+ Newell, Alan F.
	+ Carmichael, Alex
	+ Gregor, Peter
	+ Alm, Norman
25. Physical Disabilities and Computing Technologies: An Analysis of Impairments
	www.isrc.umbc.edu/HCIHandbook/Chapter_25.html
	+ Sears, Andrew
	+ Young, Mark
26. Perceptual Impairments and Computing Technologies
	www.isrc.umbc.edu/HCIHandbook/Chapter_26.html
	+ Jacko, Julie A.
	+ Vitense, Holly
	+ Scott, Ingrid
IV.C. Interaction Issues for Special Applications (Jenny Preece)
27. Documentation: Not yet implemented but coming soon!
	www.isrc.umbc.edu/HCIHandbook/Chapter_27.html
	+ Mehlenbacher, Brad
28. Information Visualization
	www.isrc.umbc.edu/HCIHandbook/Chapter_28.html
	+ Card, Stuart
29. Groupware and Computer Supported Cooperative Work
	www.isrc.umbc.edu/HCIHandbook/Chapter_29.html
	+ Olson, Gary M.
	+ Olson, Judith S.
30. Online Communities: Sociability and Usability
	www.isrc.umbc.edu/HCIHandbook/Chapter_30.html
	+ Preece, Jenny
	+ Maloney-Krichmar, Diane
31. Virtual Environments
	www.isrc.umbc.edu/HCIHandbook/Chapter_31.html
	+ Stanney, Kay M.
32. User-Centered Interdisciplinary Design of Wearable Computers
	www.isrc.umbc.edu/HCIHandbook/Chapter_32.html
	+ Siewiorek, Daniel P.
	+ Smailagic, Asim
33. A Cognitive Systems Engineering Approach to the Design of Decision Support Systems
	www.isrc.umbc.edu/HCIHandbook/Chapter_33.html
	+ Smith, Philip J.
	+ Geddes, Norman D.
34. Computer-Based Tutoring Systems: A Behavioral Approach
	www.isrc.umbc.edu/HCIHandbook/Chapter_34.html
	+ Emurian, Henry H.
	+ Durham, Ashley G.
35. Conversational Speech Interfaces
	www.isrc.umbc.edu/HCIHandbook/Chapter_35.html
	+ Lai, Jennifer
	+ Yankelovich, Nicole
36. The World-Wide Web
	www.isrc.umbc.edu/HCIHandbook/Chapter_36.html
	+ Lazar, Jonathan
37. Information Appliances
	www.isrc.umbc.edu/HCIHandbook/Chapter_37.html
	+ Sharpe, W. P.
	+ Stenton, S. P.
V. APPLICATION DOMAINS (Arnold M. Lund)
38. E-Commerce Interface Design
	www.isrc.umbc.edu/HCIHandbook/Chapter_38.html
	+ Vergo, John
	+ Noronha, Sunil
	+ Kramer, Joseph
	+ Lenchner, Jon
	+ Cofino, Thomas A.
39. The Evolution of HCI during the Telecommunications Revolution
	www.isrc.umbc.edu/HCIHandbook/Chapter_39.html
	+ Israelski, Edmond
	+ Lund, Arnold M.
40. Government Roles in HCI
	www.isrc.umbc.edu/HCIHandbook/Chapter_40.html
	+ Scholtz, Jean
41. Human Computer Interaction in Health Care
	www.isrc.umbc.edu/HCIHandbook/Chapter_41.html
	+ Sainfort, Francois
	+ Jacko, Julie
	+ Booske, Bridget C.
42. A Framework for Understanding the Development of Educational Software
	www.isrc.umbc.edu/HCIHandbook/Chapter_42.html
	+ Quintana, Chris
	+ Krajcik, Joseph
	+ Soloway, Elliot
	+ Norris, Cathleen
43. Understanding Entertainment: Story and Gameplay are One
	www.isrc.umbc.edu/HCIHandbook/Chapter_43.html
	+ Schell, Jesse
44. Motor Vehicle Driver Interfaces
	www.isrc.umbc.edu/HCIHandbook/Chapter_44.html
	+ Green, Paul
45. Human Computer Interaction in Aerospace
	www.isrc.umbc.edu/HCIHandbook/Chapter_45.html
	+ Pritchett, Amy R.
46. User-centered design in games
	www.isrc.umbc.edu/HCIHandbook/Chapter_46.html
	+ Pagulayan, Randy J.
	+ Keeker, Kevin
	+ Wixon, Dennis
	+ Romero, Ramon L.
	+ Fuller, Thomas
VI. THE DEVELOPMENT PROCESS
VII.A. Requirements Specification (Michael J. Muller)
47. Requirements Specification within the Usability Engineering Lifecycle
	www.isrc.umbc.edu/HCIHandbook/Chapter_47.html
	+ Mayhew, Deborah
48. Task Analysis
	www.isrc.umbc.edu/HCIHandbook/Chapter_48.html
	+ Redish, Janice (Ginny)
	+ Wixon, Dennis
49. Contextual Design
	www.isrc.umbc.edu/HCIHandbook/Chapter_49.html
	+ Holtzblatt, Karen
50. The Ethnographic Approach to Design
	www.isrc.umbc.edu/HCIHandbook/Chapter_50.html
	+ Blomberg, Jeanette
	+ Burrell, Mark
	+ Guest, Greg
VII.B. Design and Development (Tom Stewart)
51. Guidelines, Standards, and Style Guides
	www.isrc.umbc.edu/HCIHandbook/Chapter_51.html
	+ Stewart, Tom
	+ Travis, David
52. Prototyping tools and techniques
	www.isrc.umbc.edu/HCIHandbook/Chapter_52.html
	+ Beaudouin-Lafon, Michel
	+ Mackay, Wendy
53. Scenario-based Design
	www.isrc.umbc.edu/HCIHandbook/Chapter_53.html
	+ Rosson, Mary Beth
	+ Carroll, John M.
54. Participatory Design: The Third Space in HCI
	www.isrc.umbc.edu/HCIHandbook/Chapter_54.html
	+ Muller, Michael J.
55. Unified User Interface Development
	www.isrc.umbc.edu/HCIHandbook/Chapter_55.html
	+ Stephanidis, C.
	+ Savidis, A.
VII.C. Testing and Evaluation (Andrew Sears)
56. User-based Evaluations
	www.isrc.umbc.edu/HCIHandbook/Chapter_56.html
	+ Dumas, Joseph S.
57. Inspection-based Evaluations
	www.isrc.umbc.edu/HCIHandbook/Chapter_57.html
	+ Cockton, Gilbert
	+ Lavery, Darryn
	+ Woolrych, Alan
58. Model-based Evaluation
	www.isrc.umbc.edu/HCIHandbook/Chapter_58.html
	+ Kieras, David
59. Beyond Task Completion: Evaluation of Affective Components of Use
	www.isrc.umbc.edu/HCIHandbook/Chapter_59.html
	+ Karat, John
VII. MANAGING HCI AND EMERGING ISSUES (HANS-JOERG BULLINGER AND JURGEN ZIEGLER)
60. Technology Transfer
	www.isrc.umbc.edu/HCIHandbook/Chapter_60.html
	+ Schofield, Kevin
61. Human values, Ethics, and Design
	www.isrc.umbc.edu/HCIHandbook/Chapter_61.html
	+ Friedman, Batya
	+ Kahn, Peter H., Jr.
62. Cost Justification
	www.isrc.umbc.edu/HCIHandbook/Chapter_62.html
	+ Bias, Randolph G.
	+ Mayhew, Deborah J.
	+ Upmanyu, Dilip
63. The Evolving Role of Security, Privacy and Trust in a Digitized World
	www.isrc.umbc.edu/HCIHandbook/Chapter_63.html
	+ Diller, Steve
	+ Lin, Lynn
	+ Tashjian, Vania
64. Achieving compatibility in HCI design and evaluation
	www.isrc.umbc.edu/HCIHandbook/Chapter_64.html
	+ Karwowski, Waldemar
VIII. Perspectives on HCI
	www.isrc.umbc.edu/HCIHandbook/Future.html
	+ Salvendy, Gavriel

1  Understanding Web Accessibility
2  Overview of Law and Guidelines
3  Assistive Technology, Browsers and Accessibility
4  Creating Accessible Content
5  Accessible Navigation
6  Accessible Data Input
7  Testing for Section 508 Compliance
8  Web Development Tools and Accessibility
9  Separating Content from Presentation
10  Accessibility and Macromedia Flash
11  Implementing Accessibility in Enterprise
12  Emerging Technologies
13  US Web Accessibility Law in Depth
A  Quick Reference Guide
B  Glossary of Terms
C  Section 508 Guidelines

1. Overview of Web Systems and Technologies
	Quality Web Systems
	Success Criteria
	Assigning Priorities Based on Risks
	Web System Engineering
	Web System Architecture
2. Web Engineering Using the RSI Approach
	Use Cases Analysis
	Goal Oriented Use Cases Analysis
	RSI Approach
	RSI Model Development
	Non-Functional Requirements
	Technology Selection
	Test Procedures From RSI Use Cases
	Chapter Summary
	References
3. Security
	Overview
	Web and Application Servers
	Database Server
	Client Computer
	Secure Communications
	Network Security
	Verifying Site Security
	TBS Case Study
	Chapter Summary
	References
4. Performance
	Overview
	Performance and Scalability Requirements
	Verifying Site Performance and Scalability
	Verification Phases
	Interpreting the Test Results
	Improving Performance and Scalability
	Analyzing Scalability and Cost
	TBS Case Study
	Chapter Summary
	References
5. Compatibility
	Client-Side Compatibility Issues
	Verifying Site Compatibility
	TBS Case Study
	Chapter Summary
	References
6. Usability and Accessibility
	Usability Engineering
	Accessibility
	Usability Evaluation
	Automating Usability Evaluation
	TBS Case Study
	Chapter Summary
	References
7. Tools
	Engineering
	Security
	Performance and Scalability
	Compatibility
	Usability
	Other Tools
	Chapter Summary
Appendixes
	A. Evaluation Checklists
	B. Test Tool Evaluations
	C. Technology Book Store Case Study

Part I: Introduction
	1. Why Inclusive Design Guidelines?
Part II: General Issues in the Design Process
	2. Training, Verification and Evaluation of Guidelines
	3. Accessibility and Usability Requirements for ITCs for Disabled and Elderly People: A Functional Classification Approach
	4. On the Validity of Design Guidelines and the Role of Standardisation
	5. Markets and Regulations
Part III: Tools for Accessing and Using Guidelines
	6. Managing Accessibilty Guidelines During User Interface Design
	7. Managing HCI Guidelines with Hypertext on the WWW
	8. Bobby: A Validation Tool for Disability Access on the WWW
Part IV: Existing Guidelines
	9. Nordic Guidelines for Computer Accessibility
	10. Guidelines for Web Accessibility
	11. Userfit: User Centred Design in Assistive Technology
	12. The ISO Approach to the Development of Ergonomics Standards for Accessibility
Part V: Guidelines for Specific Application Areas
	13. Guidelines for Telecommunications
	14. Public Access Terminals
	15. Accessible Systems for Transport
	16. Guidelines for the Development of Home Automation Products
	17. User Friendly Software for Computer-Based Instruction and Learning Materials
Part VI: The Future
	18. Telecommunications- Accessibility and Future Directions

Preface
	+ Stephanidis, C.
== Part I: Introduction ==
User Interfaces For All: New Perspectives Into HCI
	+ Stephanidis, C.
== Part II: Dimensions ==
Individual Differences and Inclusive Design
	+ Benyon, D.
	+ Crerar, A.
	+ Wilkinson, S.
International and Intercultural User Interfaces
	+ Marcus, A.
Intelligent User Interfaces for All
	+ Maybury, M.
Interaction Technologies Beyond the Desktop
	+ Bass, L.
Special Needs and Enabling Technologies: An Evolving Approach to Accessibility
	+ Emiliani, P. L.
Everyone Interfaces
	+ Vanderheiden, G.
	+ Henry, S. L.
== Part III: Design ==
Theory and Practice from Cognitive Science
	+ Wilson, M.
From Programming Environments to Environments for Designing
	+ Winograd, T.
From Human-Computer Interaction to Computer-Mediated Activity
	+ Bannon, L.
	+ Kaptelinin, V.
Sociological Issues in HCI Design
	+ Pieper, M.
Generating Design Spaces: An NLP Approach to HCI Design
	+ Antona, M.
	+ Akoumianakis, D.
	+ Stephanidis, C.
== Part IV: Software Technologies and Architectural Models ==
The FRIEND21 Framework for Human Interface Architectures
	+ Ueda, H.
User Modeling for Adaptation
	+ Kay, J.
Interface Agents: a New Interaction Metaphor and its Application to Universal Accessibility
	+ Waern, A.
	+ Hook, C.
Accessibility in the Java(TM) Platform
	+ Korn, P.
	+ Walker, W.
== Part V: Evaluation ==
User Interface Adaptation: Evaluation Perspectives
	+ Akoumianakis, D.
	+ Grammenos, D.
	+ Stephanidis, C.
Quality in Use for All
	+ Bevan, N.
== Part VI: Unified User Interfaces ==
The Concept of Unified User Interfaces
	+ Stephanidis, C.
The Unified User Interface Software Architecture
	+ Savidis, A.
	+ Stephanidis, C.
The Unified User Interface Design Method
	+ Savidis, A.
	+ Akoumianakis, D.
	+ Stephanidis, C.
Development Requirements for Implementing Unified User Interfaces
	+ Savidis, A.
	+ Stephanidis, C.
USE-IT: A Tool for Lexical Design Assistance
	+ Akoumianakis, D.
	+ Stephanidis, C.
The I-GET UIMS for Unified User Interface Implementation
	+ Savidis, A.
	+ Stephanidis, C.
A Case Study in Unified User Interface Development:The AVANTI Web Browser
	+ Stephanidis, C.
	+ Paramythis, A.
	+ Sfyrakis, M.
	+ Savidis, A.
== Part VII: Support Measures ==
Making the Web Accessible
	+ Dardailler, D.
	+ Brewer, J.
	+ Jacobs, I.
Industrial Policy Issues
	+ Stephanidis, C.
	+ Akoumianakis, D.
	+ Vernardakis, N.
	+ Emiliani, P. L.
	+ Vanderheiden, G.
	+ Ekberg, J.
	+ Ziegler, J.
	+ Faehnrich, K. P.
	+ Galetsas, A.
	+ Haataja, S.
	+ Iakovidis, I.
	+ Kemppainen, E.
	+ Jenkins, P.
	+ Korn, P.
	+ Maybury, M.
	+ Murphy, H. J.
	+ Ueda, H.
Economics and Management of Innovation
	+ Vernardakis, N.
	+ Akoumianakis, D.
	+ Stephanidis, C.
== Part VIII: Looking to the Future ==
Toward an Information Society for All: An International R&D Agenda
	+ Stephanidis, C.
	+ Salvendy, G.
	+ Akoumianakis, D.
	+ Bevan, N.
	+ Brewer, J.
	+ Emiliani, P. L.
	+ Galetsas, A.
	+ Haataja, S.
	+ Iakovidis, I.
	+ Jacko, J. A.
	+ Jenkins, P.
	+ Karshmer, A. I.
	+ Korn, P.
	+ Marcus, A.
	+ Murphy, H. J.
	+ Stary, C.
	+ Vanderheiden, G.
	+ Weber, G.
	+ Ziegler, J.
Toward an Information Society for All: HCI Challenges and R&D Recommendations
	+ Stephanidis, C.
	+ Salvendy, G.
	+ Akoumianakis, D.
	+ Arnold, A.
	+ Bevan, N.
	+ Dardailler, D.
	+ Emiliani, P. L.
	+ Iakovidis, I.
	+ Jenkins, P.
	+ Karshmer, A. I.
	+ Korn, P.
	+ Marcus, A.
	+ Murphy, H. J.
	+ Oppermann, C.
	+ Stary, C.
	+ Tamura, H.
	+ Tscheligi, M.
	+ Ueda, H.
	+ Weber, G.
	+ Ziegler, J.

1. Introduction: The Unique Phenomenon of a Distance
		+ Goldberg, Ken
	2. Eden by Wire: Webcameras and the Telepresent Landscape
		+ Campanella, Thomas J.
I Philosophy
	3. Telepistemology: Descartes's Last Stand
		+ Dreyfus, Hubert
	4. Vicariousness and Authenticity
		+ Wilson, Catherine
	5. Information, Nearness, and Farness
		+ Borgmann, Albert
	6. Acting at a Distance and Knowing from Afar: Agency and Knowledge on the Internet
		+ Malpas, Jeff
	7. Telerobotic Knowledge: A Reliabilist Approach
		+ Goldman, Alvin
II Art, History, and Critical Theory
	8. The Speed of Light and the Virtualization of Reality
		+ Jay, Martin
	9. To Lie and to Act: Potemkin's Villages, Cinema, and Telepresence
		+ Manovich, Lev
	10. Dialogical Telepresence and Net Ecology
		+ Kac, Eduardo
	11. Presence, Absence, and Knowledge in Telerobotic Art
		+ Kusahara, Machiko
	12. Exposure Time, the Aura, and Telerobotics
		+ Grzinic, Marina
	13. The History of Telepresence: Automata, Illusion, and the Rejection of the Body
		+ Grau, Oliver
III Engineering, Interface, and System Design
	14. Feeling Is Believing: A History of Telerobotics
		+ Hannaford, Blake
	15. Tele-Embodiment and Shattered Presence: Reconstructing the Body for Online Interaction
		+ Canny, John
		+ Paulos, Eric
	16. Being Real: Questions of Tele-Identity
		+ Donath, Judith
	17. Telepistemology, Mediation, and the Design of Transparent Interfaces
		+ Idinopulos, Michael
IV Postscript
	18. The Film and the New Psychology (1945)
		+ Merleau-Ponty, Maurice

Could Helen Keller Use Your Library?
Click (W) Here(?)!---Basic Document Design
Large-Print Access to the Internet
Hearing the Internet
Touching the Internet with Braille
Adaptive Technology for Hearing Impairments
Surfing the Internet with a ``Different'' Board
Computers Reading and Speaking---``Stand-Alone'' Systems
Funding Adaptive Technology
Making It All Work---Staff Training
Announcing Improved Access
Working in the Real World APPENDIXES
A Websites Helpful for Information on Accessibility
B Selected Vendors, Manufacturers, and Consultants
C Special Libraries with Adaptive Technology Programs
Glossary
Bibliography and Reading Resources

Introduction
Part I: The Search for Solutions
	A Millennium Vision
	Real People and Their Success Stories
	Setting Your Goals
	A Review of the Technology Tools
	Current Laws and Legislation
	Exploring Your Local Resources
	Building a Circle of Support
	Developing Your Funding Strategy
	Selecting Your Equipment
	Tips on Buying Your Equipment
	As You Become More Expert
	Sharing What You Learn
	More Thoughts about the Future
Part II: The Technology Toolbox
	Using the Technology Toolbox
	Ask Yourself... Charts to Determine Your Technology Needs
	Software Features
	Product Descriptions: Alternate Input
	Product Descriptions: Processing Aids
	Product Descriptions: Alternate Output
	Specialized Products
Part III: Helpful Resources and References
	Alliance for Technology Access Resource
	Centers
	State Tech Act Programs
	Americans with Disabilities Act
	Organizations
	National Conferences
	Publications
	Internet Resources
	Technology Vendors

Introduction to Computer-Aided Design of User Interfaces
	+ Vanderdonckt, J.
	+ Puerta, A.
	Program Committee Members
INVITED SPEAKERS
1. Modeling for Component Based Development in UML/Catalysis
	+ Wills, A. C.
2. Theory Based Design: From Individual Users and Tasks to Collaborative Systems
	+ Johnson, P.
3. Evaluating Accessibility and Usability of Web Pages
	+ Cooper, M.
MODEL-BASED USER INTERFACE DEVELOPMENT ENVIRONMENTS
4. Model-Based Design of User Interfaces Using Object-Z
	+ Hussey, A.
	+ Carrington, D.
5. A Method Engineering Framework for Modeling and Generating Interactive Applications
	+ Martin, Ch.
6. GIPSE, A Model-Based System for CAD Software
	+ Patry, G.
	+ Girard, P.
7. Visto: A More Declarative GUI Framework
	+ Aerts, K.
8. Beyong Automatic Generation-Exploratory Approach to UI Design
	+ Kovacevic, S.
9. Using Application Domain Specific Run-Time Systems and Lightweight User Interface Models -- A Novel Approach for CADUI
	+ Nilsson, E.
10. XXL: A Visual+Textual Environment for Building Graphical User Interfaces
	+ Lecolinet, E.
LINKING AND DERIVING MODELS
11. Semi-Automated Linking of User Interface Design Artifacts
	+ Elnaffar, S. S.
	+ Graham, N.
12. The Teallach Tool: Using Models for Flexible User Interface Design
	+ Barclay, P. J.
	et al
13. MDL: A Language for Binding User-Interface Models
	+ Stirewalt, R. E. K.
WINDOWS MANAGEMENT
14. Vanishing Windows: An Empirical Study of Adaptive Window Management
	+ Miah, T.
	+ Alty, J. L.
15. Adaptive Layout Calculation in Graphical User Interfaces: A Retrospective on the A2DL-Project
	+ Stiolle, S.
	+ Ernst, R.
16. Semantic Differences Between User Interface Platforms Relevance to Design and Re-Design of User Interface
	+ Harning, M. B.
DESIGN FRAMEWORKS AND OBJECTS
17. A Framework for Management of Sophisticated User Interface's Variants in Design Process: A Case Study
	+ Savolainen, P.
	+ Konttinen, H.
18. Grasyla: Modelling Case Tool GUIs in Meta Cases
	+ Englebert, V.
	+ Hainaut, J.-L.
19. User Defined Objects are First Class Citizen
	+ Texier, G.
	+ Guittet, L.
SUPPORTING TASK-BASED DESIGN
20. The Visual Task Model Builder
	+ Biere, M.
	et al
21. Computer-Aided Analysis of Cooperative Applications
	+ Ballardin, G.
	et al
22. Methodological and Tool Support for a Task-Oriented Development of Interactive Systems
	+ Dittmar, A.
	+ Forbrig, P.
23. Modelling Work: Workflow and Task Modelling
	+ Troetteberg, H.
COMPUTER-AIDED DESIGN OF USER INTERFACES
24. A Generic Framework based on Ergonomics Rules for Computer Aided Design of User Interface
	+ Farenc, Ch.
	+ Palanque, Ph.
25. CMF: A Coherent Modelling Framework for Task-Based User Interface Design
	+ Bomsdorf, B.
	+ Szwillus, G.
26. Towel: Real World Mobility on the Web
	+ Harper, S.
	et al
27. Tool-Based Support for User-Designer Collaborattion in Distributed User Interface Design and Evaluation
	+ Sarkkinen, J.
COMPUTER-AIDED EVALUATION OF USER INTERFACES
28. An Approach of Computer-Aided Choice of UI Evaluation Criteria and Methods
	+ Ella, A. N.
	et al
29. Considerating Subjectivity in Software Evaluation -- Application for Teachware Evaluations
	+ Hu, O.
	et al
30. KALDI: A Computer-Aided Usability Engineering Tool for Supporting Testing and Analysis of Human-Computer Interaction
	+ Al-Qaimari, G.
	+ McRostie, D.

1. Speech User Interface Evolution
	+ Karat, J.
	et al
2. Spoken Natural Language Dialogue Systems: User Interface Issues for the Future
	+ Boyce, S. J.
3. Evaluating the Quality of Synthetic Speech
	+ Francis, A. L.
	+ Nusbaum, H. C.
4. Phonological Rules for Speech Synthesis
	+ Divay, M.
5. Synthesized Speech for Evaluation of Children's Hearing and Acoustic-Phonetic Perception
	+ Gosy, M.
6. Universal Access and Assistive Technology
	+ Thomas, J. C.
	et al
7. Guidelines for Speech-Enabled IVR Application Design
	+ Gardner-Bonneau, D.
8. Limiting Factors of Automated Telephone Dialogues
	+ Novick, D. G.
	et al
9. Why Do People Dial Wrong Numbers?
	+ Lund, A. M.
10. Re-Engineering the Speech Menu
	+ Balentine, B.
11. IVR for Banking and Residential Telephone Subscribers Using Stored Messages Combined with a New Number-to-Speech Synthesis Method
	+ Olaszy, G.
	+ Nemeth, G.
12. Voice Messaging User Interface
	+ Blanchard, H. E.
	+ Lewis, S. H.
13. A New Design Framework for Computer-Telephony Integration (CTI)
	+ Lindeman, M. J.
14. The Future of Voice Interactive Applications
	+ Gardner-Bonneau, D.

Introduction: Why Web Usability?
Page Design
Content Design
Site Design
Intranet Design
Accessibility for Users with Disabilities
International Use: Serving a Global Audience
Future Predictions: The Only Web Constant Is Change
Conclusion: Simplicity in Web Design
Recommended Readings

PREFACE
1 Web Interface Design for Libraries
	What Is Web Design?
	What Do Web Users Want?
	Creating a Good User Interface in the Web Environment
2 Content
	Ideas for a Content-Rich Site
	Presenting Content
	Format
	Access
	Delivery
	User Assistance
	Presenting Services
3 The Display of Your Library Web Site
	Why Using Color Is Important
	Plan Your Color Scheme
	Monitors and Browsers
	How to Use Color in Your Pages
4 Library Web Page Layout
	Tables As Design Tools
	Frames As Design Tools
	Navigation
	HTML Editors and Validators
5 Accessible Design
	Accessible Design and Assistive Technology
	Future Developments
6 Incorporating User Feedback into
	Design
	Iterative Design
	Gathering User Feedback
	Making Use of Web Statistics
	Things to Keep in Mind
7 Looking Ahead
	New Developments
APPENDIX Online Resources
INDEX

1.  Why a Book on Human Factors in Assistive Technology?
	"Jim" -- A Case Example to Begin
	The Importance of Human Factors
	Resources in Human Factors
2.  Tools, Transparency, and Assistive Technology
	Who Are Tool Users?
	Transparent, Translucent, and Opaque Assistive Technologies
	Assistive Technology: Special Tools for Special People?
	A Brief History of Assistive Technology
	Component Areas of Assistive Technology
	Who Are the Primary Users of Assistive Technology?
	The Professionals and Others Who Work with Assistive Technology
	Who Uses Assistive Technology? Case Examples
3.  What Are Human Factors?
	Background
	Human Factors in Assistive Technology
	Human Factors in Daily Life
	A Quick Human Factors Quiz -- Some Practical Realities
	Essential Areas of Human Factors in AT: Details and Case Examples
	A Framework for Understanding Human Factors in AT: Baker's Basic Ergonomic Equation
4.  Human Factors and Assistive Technology Goals
	Human Factors and Intents of Assistive Technology
	Details and Applications of Baker's Basic Ergonomic Equation
5.  Essential Human Factors in Assistive Technology
	Specific Human Factors is AT
6.  Switches and Controls: The Pass Keys to Assistive Technology
	Switches and Controls: Definitions and Examples
	Specific Human Factors Regarding Switches and Controls
	A Brief International Perspective on Switches and Controls
	Assistive Technology and Fitts' Law
7.  CRT, LCD, and LED Screens: The Gateways to Assistive Technology
	How Screens Work -- A Brief Overview
	Screens in Everyday Life
	Essential Human Factors Related to Screens
8.	AT Levels, Technological Literacy, and Life Span Issues
	Levels of Assistive Technology
	Toward Technological Literacy
	Components of AT Diagnosis and Intervention
	Technology Issues Across the Life Span
9.	Why AT Fails: A Human Factors Perspective
	Factors Related to the People Who Surround the AT User
	Factors Related to the AT User
	Factors Related to the AT Device Itself
Appendix: Resources for More Information on Human Factors and Assistive Technology
Glossary
References

1. THE HUMAN FACTORS FUNCTION
1. The Human Factors Profession
	+ Helander, Martin
2. Systems Design and Evaluation
	+ Czaja, Sara J.
2. THE HUMAN FACTORS FUNDAMENTALS
3. Sensation and Perception
	+ Proctor, Robert W.
	+ Proctor, Janet D.
4. Information Processing
	+ Wickens, Christopher D.
	+ Carswell, C. Melody
5. Learning
	+ Koubek, Richard J.
	+ Benysh, Susan A. H.
	+ Tang, Eric
6. Human Error
	+ Park, Kyung S.
7. Perceptual Motor Skills and Human Motion Analysis
	+ Regan, David
8. Engineering Anthropometry
	+ Kroemer, Karl H. E.
9. Biomechanics of the Human Body
	+ Marras, William S.
10. Work Physiology -- Fatigue and Recovery
	+ Rodgers, Suzanne H.
3. JOB DESIGN
11. Allocation of Functions
	+ Sharit, Joseph
12. Task Analysis
	+ Luczak, Holger
13. Mental Workload
	+ Tsang, Pamela S.
	+ Wilson, Glenn F.
14. Job and Team Design
	+ Medsker, Gina J.
	+ Campion, Michael A.
15. Participatory Ergonomics
	+ Wilson, John R.
	+ Haines, Helen M.
16. Models in Training and Instruction
	+ Swezey, Robert W.
	+ Llaneras, Robert E.
17. Computer-Based Instruction
	+ Brock, John F.
18. Organizational Design and Macroergonomics
	+ Hendrick, Hal
19. Socially Centered Design
	+ Stanney, Kay M.
	+ Maxey, Jeffrey L.
	+ Salvendy, Gavriel
4. EQUIPMENT, WORKPLACE, AND ENVIRONMENTAL DESIGN
20. Visual Displays
	+ Bennett, Kevin B.
	+ Nagy, Allen L.
	+ Flach, John M.
21. Controls
	+ Bullinger, Hans-Jorg
	+ Kern, Peter
	+ Braun, Martin
22. Nonconventional Controls
	+ McMillan, Grant R.
	+ Eggleston, Robert G.
	+ Anderson, Timothy R.
23. Biomechanical Aspects of Workplace Design
	+ Chaffin, Don B.
24. Noise
	+ Crocker, Malcolm J.
25. Vibration and Motion
	+ Griffin, Michael J.
26. Illumination
	+ Boyce, Peter R.
27. Toxicology and Thermal Comfort
	+ Konz, Stephan A.
28. Climate and Clothing
	+ Bensel, Carolyn K.
	+ Santee, William R.
29. Design for Macrogravity and Microgravity Environments
	+ Albery, William B.
	+ Woolford, Barbara
30. Architecture and Interior Design
	+ Harrigan, John E.
5. DESIGN FOR HEALTH AND SAFETY
31. Occupation Risk Management
	+ Zimolong, Bernhard
32. Work Schedules and Sustained Performance
	+ Tepas, Donald I.
	+ Paley, Michael J.
	+ Popkin, Stephen M.
33. Psychosocial Approach in Occupational Health
	+ Kalimo, Raija
	+ Lindstrom, Keri
	+ Smith, Michael J.
34. Manual Materials Handling
	+ Ayoub, M. M.
	+ Dempsey, Patrick
	+ Karwowski, Waldemar
35. Work-Related Musculoskeletal Disorders of the Upper Extremities
	+ Karwowski, Waldemar
	+ Marras, William S.
36. Warnings and Risk Perception
	+ Laughery, Kenneth R., Sr.
	+ Wogalter, Michael S.
6. PERFORMANCE MODELING
37. Decision Making
	+ Lehto, Mark R.
38. Feedback Control Models -- Manual Control and Tracking
	+ Hess, Ronald
39. Supervisory Control
	+ Sheridan, Thomas B.
40. Cognitive Modeling
	+ Eberts, Ray
41. Computer Modeling and Simulation
	+ Laughery, K. Ronald, Jr.
	+ Corker, Kevin
42. Decision Support Systems
	+ Sage, Andrew P.
7. EVALUATION
43. Data Collection and Evaluation of Outcome Measures
	+ Salvendy, Gavriel
	+ Carayon, Pascale
44. Exploratory Sequential Data Analysis: Qualitative and Quantitative Handling of Continuous Observational Data
	+ Sanderson, Penelope M.
	+ Fisher, Carolanne
45. Effectiveness Testing of Complex Systems
	+ Pejtersen, Annelise Mark
	+ Rasmussen, Jens
46. Usability Testing
	+ Nielsen, Jakob
47. Maintainability
	+ Majoros, Anthony E.
	+ Boyle, Edward
48. Human Factors Audits
	+ Drury, Colin G.
49. Assessing Cost/Benefits of Human Factors
	+ Rouse, William B.
	+ Boff, Kenneth R.
8. HUMAN-COMPUTER INTERACTION
50. Design of Computer Terminal Workstations
	+ Smith, Michael J.
	+ Cohen, William J.
51. Software-User Interface Design
	+ Liu, Yili
52. Virtual Environments
	+ Bullinger, Hans-Jorg
	+ Bauer, Wilhelm
	+ Braun, Martin
53. Social Computing: Computer Supported Cooperative Work and Groupware
	+ Barua, Anita
	+ Chellappa, Ramnath
	+ Whinston, Andrew B.
54. Human Factors in Information Access of Distributed Systems
	+ Reaux, Ray
	+ Carroll, John M.
55. Multimedia
	+ Chignell, Mark H.
	+ Waterworth, John A.
9. SELECTED APPLICATIONS OF HUMAN FACTORS
56. Human Factors in Manufacturing
	+ Karwowski, Waldemar
	+ Warnecke, Hans-Jurgen
	+ Hueser, Manfred
57. Automation Surprises
	+ Woods, David D.
	+ Sarter, Nadine
	+ Billings, Charlie
58. Human Factors in Process Control
	+ Moray, Neville
59. Human Factors in Transportation
	+ Waller, Patricia F.
	+ Green, Paul A.
60. Design for People with Functional Limitations Resulting from Disability, Aging, or Circumstance
	+ Vanderheiden, Gregg C.

I Issues, Theories, Models and Methods in HCI
1 Human-Computer Interaction: Background and Issues
	+ Nickerson, Raymond S.
	+ Landauer, Thomas K.
2 Information Visualization
	+ Hollan, James D.
	+ Bederson, Benjamin B.
	+ Helfman, Jonathan I.
3 Mental Models and User Models
	+ Allen, Robert B.
4 Model-Based Optimization of Display Systems
	+ Pavel, Misha
	+ Ahumada, Albert J., Jr.
5 Task Analysis, Task Allocation and Supervisory Control
	+ Sheridan, Thomas B.
6 Models of Graphical Perception
	+ Lohse, Gerald Lee
7 Using Natural Language Interfaces
	+ Ogden, William C.
	+ Bernick, Philip
8 Virtual Environments as Human-Computer Interfaces
	+ Ellis, Stephen R.
	+ Begault, Durand R.
	+ Wenzel, Elizabeth M.
9 Behavioral Research Methods in Human-Computer Interaction
	+ Landauer, Thomas K.
II Design and Development of Software Systems
10 How To Design Usable Systems
	+ Gould, John D.
	+ Boies, Stephen J.
	+ Ukelson, Jacob
11 Participatory Practices in the Software Lifecycle
	+ Muller, Michael J.
	+ Haslwanter, Jean Hallewell
	+ Dayton, Tom
12 Design for Quality-in-use: Human-Computer Interaction Meets Information Systems Development
	+ Ehn, Pelle
	+ Lowgren, Jonas
13 Ecological Information Systems and Support of Learning: Coupling Work Domain Information to User Characteristics
	+ Pejtersen, Annelise Mark
	+ Rasmussen, Jens
14 The Role of Task Analysis in the Design of Software
	+ Jeffries, Robin
15 The Use of Ethnographic Methods in Design and Evaluation
	+ Nardi, Bonnie A.
16 What do Prototypes Prototype?
	+ Houde, Stephanie
	+ Hill, Charles
17 Scenario-Based Design
	+ Carroll, John M.
18 International Ergonomic HCI Standards
	+ Cakir, Ahmet
	+ Dzida, Wolfgang
III User Interface Design
19 Graphical User Interfaces
	+ Marcus, Aaron
20 The Role of Metaphors in User Interface Design
	+ Neale, Dennis C.
	+ Carroll, John M.
21 Direct Manipulation and Other Lessons
	+ Frohlich, David M.
22 Human Error and User-Interface Design
	+ Prabhu, Prasad V.
	+ Prabhu, Girish V.
23 Screen Design
	+ Tullis, Thomas S.
24 Design of Menus
	+ Paap, Kenneth R.
	+ Cooke, Nancy J.
25 Color and Human-Computer Interaction
	+ Post, David L.
26 How Not to Have to Navigate Through Too Many Displays
	+ Woods, David D.
	+ Watts, Jennifer C.
IV Evaluation of HCI
27 The Usability Engineering Framework for Product Design and Evaluation
	+ Wixon, Dennis
	+ Wilson, Chauncey
28 User-Centered Software Evaluation Methodologies
	+ Karat, John
29 Usability Inspection Methods
	+ Virzi, Robert A.
30 Cognitive Walkthroughs
	+ Lewis, Clayton
	+ Wharton, Cathleen
31 A Guide to GOMS Model Usability Evaluation using NGOMSL
	+ Kieras, David
32 Cost-Justifying Usability Engineering in the Software Life Cycle
	+ Karat, Clare-Marie
V Individual Differences and Training
33 From Novice to Expert
	+ Mayer, Richard E.
34 Computer Technology and the Older Adult
	+ Czaja, Sara J.
35 Human Computer Interfaces for People with Disabilities
	+ Newell, Alan F.
	+ Gregor, Peter
36 Computer-Based Instruction
	+ Eberts, Ray E.
37 Intelligent Tutoring Systems
	+ Corbett, Albert T.
	+ Koedinger, Kenneth R.
	+ Anderson, John R.
VI Multimedia, Video and Voice
38 Hypertext and its Implications for the Internet
	+ Vora, Pawan R.
	+ Helander, Martin G.
39 Multimedia Interaction
	+ Waterworth, John A.
	+ Chignell, Mark H.
40 A Practical Guide to Working with Edited Video
	+ Kellogg, Wendy A.
	+ Bellamy, Rachel K. E.
	+ Van Deusen, Mary
41 Desktop Video Conferencing: A Systems Approach
	+ Kies, Jonathan K.
	+ Williges, Robert C.
	+ Williges, Beverly H.
42 Auditory Interfaces
	+ Gaver, William W.
43 Design Issues for Interfaces using Voice Input
	+ Kamm, Candace
	+ Helander, Martin
44 Applying Speech Synthesis to User Interfaces
	+ Spiegel, Murray F.
	+ Streeter, Lynn
45 Designing Voice Menu Applications for Telephones
	+ Marics, Monica A.
	+ Engelbeck, George
VII Programming, Intelligent Interface Design and Knowledge-Based Systems
46 Expertise and Instruction in Software Development
	+ Rosson, Mary Beth
	+ Carroll, John M.
47 End-User Programming
	+ Eisenberg, Michael
48 Interactive Software Architecture
	+ Olsen, Dan R., Jr.
49 User Aspects Of Knowledge-Based Systems
	+ Wærn, Yvonne
	+ Hagglund, Sture
50 Paradigms for Intelligent Interface Design
	+ Roth, Emilie M.
	+ Malin, Jane T.
	+ Schreckenghost, Debra L.
51 Knowledge Elicitation for the Design of Software Agents
	+ Boy, Guy A.
52 Decision Support Systems: Integrating Decision Aiding And Decision Training
	+ Zachary, Wayne W.
	+ Ryder, Joan M.
53 Human Computer Interaction Applications for Intelligent Transportation Systems
	+ Dingus, Thomas A.
	+ Gellatly, Andrew W.
	+ Reinach, Stephen J.
VIII Input Devices and Design of Work Stations
54 Keys and Keyboards
	+ Lewis, James R.
	+ Potosnak, Kathleen M.
	+ Magyar, Regis L.
55 Pointing Devices
	+ Greenstein, Joel S.
56 Ergonomics of CAD Systems
	+ Luczak, Holger
	+ Springer, Johannes
57 Design of the Computer Workstation
	+ Kroemer, Karl H. E.
58 Work-related Disorders and the Operation of Computer VDT's
	+ Hagberg, Mats
	+ Rempel, David
IX CSCW and Organizational Issues in HCI
59 Research on Computer Supported Cooperative Work
	+ Olson, Gary M.
	+ Olson, Judith S.
60 Organizational Issues in Development and Implementation of Interactive Systems
	+ Grudin, Jonathan
	+ Markus, M. Lynne
61 Understanding the Organisational Ramifications of Implementing Information Technology Systems
	+ Eason, Ken
62 Psychosocial Aspects of Computerized Office Work
	+ Smith, Michael J.
	+ Conway, Frank T.

Introduction
	+ Mayhew, Deborah J.
Part I: Perspectives From Psychology
	The Use of Investigatory Responses as a Measure of Learning and Memory
		+ Seltzer, C. P.
	Visual Information Processing on the World Wide Web
		+ Marks, W.
		+ Dulaney, C. L.
	Discourse Process and Its Relevance to the Web
		+ Magliano, J. P.
		+ Schleich, M. C.
		+ Millis, K. K.
	Human Navigation
		+ Whitaker, Leslie A.
Part II: Web User Populations
	Children's Online Environments
		+ Druin, Allison
		+ Platt, M.
	Designing Web Pages and Applications for People With Disabilities
		+ Laux, Lila
	The World Wide Web as a Teaching Resource
		+ Burden, P.
		+ Davies, J.
	Easing the Learning Curve for Novice Web Users
		+ Ratner, Julie
Part III: Web Design Guidelines and Development Processes
	Using Web and Traditional Style Guides to Design Web Interfaces
		+ Grose, Eric
		+ Forsythe, Chris
		+ Ratner, Julie
	Page Design Guidelines Developed Through Usability Testing
		+ Borges, Jose A.
		+ Morales, Israel
		+ Rodriguez, Nestor J.
	Human Factors Methodology for Designing Web Sites
		+ Vora, Pawan R.
Part IV: Web Research and Development
	Web User Interface Development at Oracle Corporation
		+ Wichansky, Anna M.
		+ Hackman, Geroge, Jr.
	Web Usability Research at Microsoft Corporation
		+ Kanerva, A.
		+ Keeker, K.
		+ Risden, K.
		+ Schuh, E.
		+ Czerwinski, Mary
	Creating Content for Both Paper and the Web
		+ Lew, Gavin S.
		+ Schumacher, Robert M.
		+ Omanson, Richard C.
	The Ten Golden Rules for Providing Video Over the Web or 0% of 2.4M (at 270k/sec, 340 sec remaining)
		+ Johnson, C.
Part V: Collaboration and Visualization
	Graphics Design on the Web
		+ Wiebe, E. N.
		+ Howe, J. E.
	Collaborative Interfaces for the Web
		+ Greenberg, Saul
	A Zooming Web Browser
		+ Bederson, Ben B.
		+ Hollan, James D.
		+ Stewart, J.
		+ Rogers, D.
		+ Vick, D.
		+ Ring, L.
		+ Grose, Eric
		+ Forsythe, Chris

1. Defining the Process
2. Learning About Your Users' Information Needs
3. Determining the Stages of Use
4. Categorizing Information Needs
5. Recognizing the Implications of Design Research
6. Structuring Your Online System
7. Adding Hypertext Links
8. Structuring Your Topics
9. Testing Your Design and Implementation
10. the Right Tools
11. Designing the Information Interface
12. Ensuring Accessibility
13. Providing Navigation Aids
14. Composing Your Topics
15. Writing for Readability
16. Adding Graphics
17. Moving Forward with Multimedia
A List of Guidelines
B Bibliography
C Using the CD-ROM