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Proceedings of the 2014 AIS SIGHCI Workshop on HCI Research in MIS

Fullname:Proceedings of the 12th Annual Workshop on HCI Research in MIS
Editors:Na "Lina" Li; Richard Johnson; Hong Sheng; Miguel Aguirre-Urreta; Greg Moody
Location:Auckland, New Zealand
Standard No:hcibib: SIGHCI14
Links:Workshop Proceedings | Workshop Program
Clinical Decision Support Systems Continuance: Integrating Physicians' Professional Identity with Delone & McLean IS Success Model BIBAFull-Text 7
  Mohamed Abouzahra
Despite the importance of sustained and continued use of healthcare information systems to reap their benefits of cost reductions and quality improvements, research on continuance use of these systems is limited. In this paper, we study physicians' continuance to use a pain management clinical decision support system by developing a theoretical model that integrates Delone and McLean IS success model with physicians' professional identity constructs, an integration that addresses the gap of separating information systems constructs from physicians' idiosyncrasies constructs in extant literature. We conduct our study through a mixed methods longitudinal design that addresses our research questions. This study enhances our understanding of factors influencing physicians' continuance behavior and extends current literature on healthcare information systems use.
The Role of Perceived Mobile Device Benefits and Emotional Attachment in Enhancing the Use of Mobile-Enabled Social Networks BIBAFull-Text 16
  Mohamed Abouzahra; Yufei Yuan; Joseph Tan
The use of social networks has grown phenomenally in the past decade making these networks an important part of individuals' lives and organizations' interests. The growth and development of mobile technology led to a complete transformation in the means and purposes of using social networks. Despite the abundance of research on the use of social networks, there is a lack of research in the area of mobile-enabled social networks, social networks accessed using mobile devices. In this paper, we study factors influencing individuals' intention to use mobile-enabled social networks. Specifically, we focus on studying the role of mobile device related factors including perceived device benefits and emotional attachment using a research model that uses theory of planned behavior and innovation diffusion theory as research framework. The potential contribution of this research includes understanding users' participation in mobile-enabled social networks and why users prefer this type over traditional social networks.
Making Sustainability Fashionable: Understanding Fashion-Making in Technology-Mediated Social Participation BIBAFull-Text 6
  Danny Ardianto
Recently, the notion of fashion has been embraced and considered a useful paradigm of thinking to address challenges in HCI and sustainability. One of the suggested ways to learn from fashion is to make sustainability fashionable in order to increase uptake, interactivity, and proliferation of sustainability initiatives. This paper reports an exploratory study on the use of fashion-inspired ideas around the use of interactive technologies as a strategy to augment social participation in sustainability. Through an interpretive case study of an urban agriculture community in Indonesia, the paper illuminates the potential of using fashion thinking as a lens to examine techno-cultural aspects of human behavior. Implications of the study findings on the design, evaluation, and implementation of interactive systems in organizational and cultural contexts are also discussed.
Icon Types, Classical and Expressive Aesthetics, Pleasurable Interaction and Satisfaction with the Process of Semi-literate Users BIBAFull-Text 15
  Upasna Bhandari; Avijit Sengupta; Klarissa Ting-Ting Chang; Peng Hui Wan
The hedonic role of icons has been undermined in contemporary human computer interaction research, though users have specifically mentioned the importance of icons while performing aesthetic evaluation of user interfaces. Previous research has also neglected factors like aesthetics and pleasurable interaction while comparing efficiency of same interface elements. In this regard, current study investigates how different types of icons in mobile applications affect the aesthetics and pleasurable interactions of semi-literate users. This study also investigates the extent to which aesthetics and pleasurable interactions affect satisfaction with the process. The study addresses these issues from the theoretical perspectives of metaphor and aesthetics. Significant differences were observed for aesthetics and pleasurable interactions between two different types of icon sets, namely metaphoric and idiomatic. This study suggests that for higher evaluation of aesthetics and pleasurable interaction for semi-literate users, specific icon types are preferred.
An Investigation of Information Acquisition and Personal Network Exposure in Social Recommendation Applications BIBFull-Text 5
  Ben CF Choi; Bharat Ramesh
User-Accustomed Interaction: An Usability Approach for Designing Mobile Application for Novice and Expert Users BIBAFull-Text 17
  Wen Yong Chua; Klarissa Ting-Ting Chang; Maffee Peng-Hui Wan; Yi Wu
The development of smartphone applications is prevailing globally, including the underserved communities consisting of a huge group of novice users. In spite of the growing number of novice users, we hardly consider usability for users with varying expertise level when we evaluate performance and satisfaction with usage of mobile applications. In this study, we argue that it is not suitable to design one interface for all users of progressively varying communities. Based on theories in design science research, we propose a user-accustomed approach to adapt mobile applications that integrate three types of interaction elements, namely localization, structural navigation and illustration. In an investigation of the proposed approach on mobile application, we empirically proved the effects of user-accustomed interaction techniques on performance and satisfaction between novice and expert users. The findings provide significant theoretical and practical implications for design and implementation of user interfaces on mobile applications.
Overload, Privacy Settings, and Discontinuation: A Preliminary Study of FaceBook Users BIBAFull-Text 12
  Milan Dhir; Vishal Midha
Just like any other information technology products, online social networks (OSNs) also add to users technostress. In this paper, we use the stress-strain-outcome framework to explore how OSN technostress influences OSN users. Our findings suggest that technostress induces OSN burnout which in turn increases users intentions to adopt stricter privacy settings and to discontinue using the OSN altogether.
An Affective, Normative and Functional Approach to Designing User Experiences for Wearables BIBFull-Text 1
  Victor Dibia
The Dual Perspective of Social Commerce Adoption BIBAFull-Text 18
  Samira Farivar; Yufei Yuan
Social commerce is a new type of electronic commerce which uses social networks to facilitate social interactions and user contributions. Since social commerce is still in its early development, there is lack of theoretical model to analyze what factors may affect people's intention to participate in social commerce. The purpose of this research is to propose a theoretical model to analyze user adoption behavior with the consideration of perceived benefit, perceived risk, and trust believes from both commerce and social networks perspective. The model will be empirically tested through an online user survey. This dual-perspective model may also be extended to study user adoption behavior in new types of e-healthcare or e-government system with strong social network connections.
Successful System-use: It's not just who you are, but what you do BIBAFull-Text 20
  James Eric Gaskin; Stephen Godfrey
Information and communication technologies are so embedded in modern society that we have arrived at the point at which learning to use technology successfully may affect our day to day lives as much as does learning to eat or exercise properly. While information systems scholars have studied interesting post-adoption constructs such as continuance intentions and IT-appropriation, research explaining and predicting successful system-use (i.e., system-use that adds value) has been scarce. A better understanding of successful system-use would benefit both research and practice -- scholars' knowledge of positive outcomes of human-computer interactions would expand and practitioners could gain insights toward improving employee added-value system-use. We pursue this study by theorizing around user characteristics, adaptive behaviors, and system-use outcomes. Our findings suggest that it is not only who you are, but what you do, that drives successful system-use.
Explaining Customers' Utilitarian and Hedonic Perceptions in the Context of Product Search within Social Network-Enabled Shopping Websites BIBAFull-Text 11
  Camille Grange; Izak Benbasat
Online social networks and e-Commerce have recently begun to converge into hybrid configurations via which online users search for products in the context of their social relationships. The present study explains how shoppers' differences in two aspects of their social capital (centrality: their number of online friends, and quality: the relevance of these friends) influence the extent to which their product search experiences are perceived to be useful and enjoyable. For that matter, three value-creation paths (social network activation, effort reduction, and curiosity arousal) are proposed as the main explanatory mechanisms. Providing insights into this process is important as it will help develop a clearer understanding of the mechanisms via which digital networks influence customers' product search experiences.
Are Shared Ideas Used? An Empirical Examination of the Effects of IS User Interface Features on Idea Integration in Electronic Brainstorming BIBAFull-Text 8
  Elahe Javadi; Judith Gebauer
Are shared ideas used? Despite the pervasive use of electronic media for idea generation and idea sharing, the extent and quality of idea integration and use in electronic brainstorming is relatively understudied. This study empirically examines an attention-based theory of idea integration that underscores the importance of IS user interface design. Building upon Cognitive Network Model of Creativity (CNM) and ability-motivation framework, the attention-based view of idea integration formulates a causal model for idea integration in the context of user interface. The causal model focuses on the effect of idea visibility and prioritization on idea integration and the extent to which those relationships are moderated by information diversity and group size. A full description of the experimental study and its implications are provided in the paper.
The Effects of Team Flow on Performance: A Video Game Experiment BIBAFull-Text 13
  Mark Keith; Greg Anderson; Douglas L. Dean; James Eric Gaskin
Research on effective team work has traditionally explained team performance as a result of team cohesion and goal commitment. Team cohesion was originally defined as the general level of attraction the team members had to all others in their group. This social relations-based concept of team cohesion is generally a strong indicator of team performance. However, more recent research has stressed the importance of incorporating the team members' mutual level of commitment to the team task as another sub-dimension of cohesion. When including task commitment, team cohesion is a somewhat weaker predictor of team performance (Beal et al., 2003). To better conceptualize the role of the task engagement and to explain team performance, we incorporate a variable more relevant to the characteristics of a team task: team flow. The concept of "flow" has been well researched and theorized at the individual level. However, in an experiment based on collaborative video gaming, we demonstrate that not only can flow be extended to the team level to better explain performance, but that teams can quickly generate a psychological flow state from low cost treatments like collaborative video gaming which can also be effectively transferred into subsequent work tasks.
Inferring Capabilities of Intelligent Agents BIBAFull-Text 9
  Bart Knijnenburg; Martijn C. Willemsen
We investigate the usability of human-like agent-based interfaces. In an experiment we manipulate the capabilities and the "human-likeness" of a travel advisory agent. We show that users of the more human-like agent form an anthropomorphic use image of the system: they act as if the system is human, and try to exploit typical human-like capabilities. Unfortunately, this severely reduces the usability of the agent that looks human but lacks human-like capabilities (overestimation effect). We also show that the use image users form of agent-based systems is inherently integrated (as opposed to the compositional use image they form of conventional GUIs): cues provided by the system do not instill user responses in a one-to-one manner, but are instead integrated into a single use image. Consequently, users try to exploit capabilities that were not signaled by the system to begin with, thereby further exacerbating the overestimation effect.
What motivates people to post comments online? BIBAFull-Text 14
  So-Hyun Lee; Hee-Woong Kim; Eun-Young Cho
Cyberbullying, i.e., posting malicious comments online, has been identified as a critical social issue in the online and social media context. As a way to prevent cyberbullying, it is important to promote online prosocial behavior. This study examines what motivates people to post benevolent comments as online prosocial behavior in the online context. For this purpose, we first adopt an exploratory study to identify decision factors in terms of social exchange decision making. We then undertake a main study by developing a theoretical research model based on the identified decision factors. The testing results explain what and how those explored factors affect the posting of benevolent comments online in the social media context. The study has its theoretical contribution in demonstrating the decision factors leading to the posting of benevolent comments by extending the social exchange theory. It also has its practical implications by providing guidance for promoting online prosocial behavior.
Why do users click on product images? The effect of perceived arousal BIBFull-Text 2
  Jia Li; Jinwei Cao
The Effect of Cultural Values on the Perceptions of Architectural Quality of Websites in E-Commerce BIBAFull-Text 10
  Tamilla Mavlanova
This research-in-progress extends studies in online commerce adoption by proposing a behavioral model that suggests that the buyer's willingness to purchase online depends on the perceptions of the architectural quality of a website and influenced by cultural values. Building on the existing studies in e-commerce and cross-cultural research, this paper addresses the influence of cultural values at the individual level of analysis. These values include uncertainty avoidance and high- and low-context of information communication.
Why Negative Information is Positive -- Increasing Perceived Trustworthiness of Cloud Computing Providers through Risk Communication via Websites BIBAFull-Text 19
  Ayten Öksüz; Nicolai Walter; Stefan Montag; Jörg Becker
Cloud Computing is a technology that is perceived as both, an opportunity and a risk at the same time. While the risks associated with cloud services are hardly communicated on cloud providers' websites, previous research on risk communication shows that being honest and creating more transparency by communicating negative information helps providers in being perceived as more credible and trustworthy. The results of our online experiment show that communicating additional negative information besides positive information increases the perceived integrity of a cloud provider. Moreover, when communication is framed as stemming from an IT Manager, perceived competence and integrity of the provider may further be increased. The results of our study indicate that communication of online risks is an important field of study. In contrast to shiny websites, we recommend a more honest communication with potential cloud users. Communicating risks may help both parties -- users and providers at the same time.
Social Applications: The Effects of Privacy Calculus on Usage Behavior BIBFull-Text 4
  Bharat Ramesh; Ben CF Choi
Use of Gesture Sensing to Capture Music Chords and Beats as Inputs for Concise Music Search BIBFull-Text 3
  Rax C. L. Suen; Klarissa Ting-Ting Chang; Maffee Peng-Hui Wan; Yi Wu
"Do you trust me?" -- A Structured Evaluation of Trust and Social Recommendation Agents BIBAFull-Text 21
  Nicolai Walter
Recommender systems are considered as useful software that helps users in screening and evaluating products. The fact that users do not know how these systems make decisions leads to an information asymmetry. Thus, users need to trust if they want to take over systems' recommendations. Applying social interfaces has been suggested as helpful extensions of recommender systems to increase trust. These are called (Social) Recommendation Agents. While many articles and implementations can be found in the field of e-commerce, we believe that Recommendation Agents can be applied to other contexts, too. However, a structured evaluation of contexts and design dimensions for Recommendation Agents is lacking. In this study, first, we give an overview of design dimensions for Recommendation Agents. Second, we explore previous research on trust and Recommendation Agents by means of a structured literature review. Finally, based on the resulting overview, we highlight three major areas for future research.