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IndiaHCI Tables of Contents: 1114

Proceedings of the IndiaHCI 2014 International Conference on Human Computer Interaction

Fullname:Proceedings of the 6th Indian Conference on Human Computer Interaction
Editors:Jyoti Kumar; P. Vigneswara Ilavarasan; Girish Dalvi
Location:New Delhi, India
Dates:2014-Dec-07 to 2014-Dec-09
Standard No:ISBN: 978-1-4503-3218-7; ACM DL: Table of Contents; hcibib: IndiaHCI14
Links:Conference Website
  1. Full Papers
  2. Short Papers
  3. Posters
  4. Professional Design Case Studies

Full Papers

Multidisciplinary Team Dynamics in Service Design -- The Facilitating Role of Pattern Language BIBAFull-Text 16-25
  Uday Athavankar; Pramod Khambete; Debjani Roy; Sujata Chaudhary; Sanjay Kimbahune; Pankaj Doke; Sujit Devkar
Service design is an evolving discipline. Service value is co-created by service providers and their customer. The complex nature of services requires collaboration in a multidisciplinary team at the design stage itself to create service systems that lead to a delightful customer experience. While working in a multidisciplinary team for service design there is a need to effectively capture the knowledge of participants from different disciplines and integrate it in the design process. Team dynamics play an important role in this context as it is an unconscious, psychological force that influences the direction of a team's behavior and performance. Therefore, there needs to be a language that serves as lingua franca to improve the communication and a medium to ensure effective collaboration within a team. It this paper we share our study of the team dynamics in a multidisciplinary team while designing for services, and highlight the role of pattern language as an effective mediating entity.
Simplifying Heuristic Evaluation for Older Children BIBAFull-Text 26-34
  Kishan Salian; Gavin Sim
This paper aims to identify whether children can perform a heuristic evaluation based on a new modified method. In total 12 children placed in groups of 4 participated in the study, evaluating a music making game on a laptop. The results showed that children could perform a heuristic evaluation, identifying genuine usability problems using the simplified method. The effectiveness of the method was measured against ease of use for aspects such as mapping problem to game rules (heuristics), using the 'Bad Scale' (severity) and the number of observed errors reported. The children struggled to map all the problems to the game rules and had difficulty rating some problems to the new 'Bad Scale'. Further research will be performed to refine the process in an attempt to eliminate reported issues thus improving the method for children.
Effects of visuals, menu depths, and menu positions on IVR usage by non-tech savvy users BIBAFull-Text 35-44
  Abhishek Shrivastava; Anirudha Joshi
We report findings of an experiment that investigates the effects of augmenting IVRs with visuals while varying menu depths and menu positions on the usage by non-tech savvy participants in rural India. For the experiment, we designed four different versions of IVRs capable of informing market rates of agricultural commodities to members of farming community, namely audio-visual-shallow, audio-visual-deep, audio-only-shallow and audio-only-deep. We asked each participant to find rates of four different commodities, out of which two commodities appeared "early" in the menu, while the other two appeared "late" in the menu. The results indicate that the use of visuals in IVRs significantly increases the likelihood of successful completion of the users' tasks even with variations in menu depth and menu position. The experiment contributes by illustrating the possibility of realizing deep menu depths in visually augmented IVRs. It is hoped that such integration would help realizing non-conventional applications of IVRs in developing regions.
Exploring Nuanced Gender Perspectives within the HCI Community BIBAFull-Text 45-54
  Samantha Breslin; Bimlesh Wadhwa
With the increasing spread and pervasiveness of technologies, the role of gender in the design of these technologies is a topic of growing importance. Several conference panels and journal issues have focused on the contributions feminism, gender theory, and queer theory can make to HCI. This paper discusses the key developments in the sub-field of Gender HCI over the past five years. We discuss, in particular, how recent approaches to gender in HCI move past questions of how men and women interact differently with technologies. Scholars are focusing on activist, intersectional, and reflexive approaches to gender and identity in design that focus on inclusion and accountability in terms of who technologies are designed for and in what ways. This scholarship draws on a wide variety of theoretical approaches to gender not integrated or well-known in the general literature or education in HCI or computing. We recommend the implementation of a Gender 101 general education module for all computing students to provide fluency in gender theory as a way to promote discussion, inclusivity, and accountability in interaction design and computing practices and organizations.
Text Entry in Indian Languages on Mobile: User Perspectives BIBAFull-Text 55-63
  Sanjay Ghosh; Anirudha Joshi
Recently several new solutions have emerged for text entry in Indic languages out ongoing research in this area. The practical challenges for text entry solutions for Indic language are completely different from those of standard roman keyboard solutions. One of the primary challenge is the adoption and practical usage of these by the potential users. In order to understand the practical pain points, needs, expectations and usage patterns of the users, we conducted a field user study. The scale of the study involved 50 participants from the preferred user group who could type in 6 different Indic language scripts. We also performed subjective evaluation of four different keyboards that are relevant for Indian smart phone users in terms of user performance and their preferences. Our observations and insights drawn from this study would go into improvement suggestions and design recommendations for text entry solutions for Indic languages.
Exploration of Usage Patterns for Multimodal Input Interactions BIBAFull-Text 64-73
  Sanjay Ghosh; Anirudha Joshi
This work attempts to study the usage patterns for multimodal input interactions like, pattern of errors, user's modality preferences when dealing with errors, their pattern of switching across modalities and their preferences of input modalities. In order to study those aspects of user behavior, we analyzed the usage data of the eighteen participants in our experiment which involved usage of input modalities like keyboard, speech, touch and pen, as multimodal input combinations. From the usage patterns of the participants, we analyzed that the user's choice of modality for error recovery and overall modality preferences differs for navigation and editing tasks. However, their other usage patterns do not significantly differ based on the type of task at hand. Our results showed that the majority of the errors while using the speech input were due to system errors, while those for keyboard and touch were user committed errors. Some of these findings would be useful in designing user interactions with better multimodal input integration for various tasks.

Short Papers

Corpus of Marathi Word Frequencies from Touch-Screen Devices Using Swarachakra Android Keyboard BIBAFull-Text 74-79
  Anirudha Joshi; Girish Dalvi; Manjiri Joshi
We describe and publish online a corpus containing word frequencies of Marathi texts that were actually typed by 27,474 users using the Android version of the Swarachakra Marathi keyboard on their mobile devices between August 2013 and September 2014. The corpus has 1,484,059 total words and 184,257 unique words. The paper also provides a preliminary analysis of the word frequencies and some comparisons with two existing corpora. It also provides a qualitative review of the nature of errors that users have made while typing and some idiosyncrasies that they have exhibited. We hope and expect that this corpus will be useful for future researchers, particularly those involved in word completion and auto-correction of user errors.
Terminologies Used In Localized Mobile Application For Supply Chain Management In Rural India BIBAFull-Text 80-85
  Nagraj Emmadi; Anirudha Joshi; Nirav Malsattar
The mobile phone penetration in rural India is high and network prices are low. Usage of smartphones in rural areas is rising. However, information technology in general, and smartphones in particular are not being used for business purposes. While there is scope for developing localised business applications for rural India, there are very few Indian language business application terminologies that are commonly understood. We designed and developed an Android based business application in Hindi to manage logistics in a rural enterprise involving wild apricot oil. After the application evaluation with 11 rural users, we discovered that some terms worked well, while others do not. We also investigated the reasons why this happens. The lessons learnt from our study could be applied in contexts of other business applications in similar contexts.
Augmented Telepresence as a Tool for Immersive Simulated Dancing in Experience and Learning BIBAFull-Text 86-89
  Vidhu V. Saxena; Tommy Feldt; Mohit Goel
The paper explores the use of interaction technologies in the domain of dance and attempts to visualize a future tool to complement current applications. It begins with a review of various tools and technologies that have been used within the domain in the past and make a projection for how interaction technologies could develop in the coming decade. It then presents a conceptual tool for simulated dancing -- 'disDans', which utilizes the modalities of touch, vision and hearing in order to provide an immersive experience. It allows multiple users to touch and feel each other while dancing together, without having to be physically present in the same space. In the end the paper discusses some challenges and limitations to the proposal.
Supporting Sustainable Mobility with the Help of Work Organizations: Preliminary Requirements and Future Work BIBAFull-Text 90-95
  Stefania Castellani; Antonietta Grasso; Jutta Williamowski; David Martin; Rinku Gajera; Preeti Mudliar
Local governments are seeking effective ways to promote sustainable commuting for reducing energy consumption and improving commuters' experience. They often use so-called "Workplace Travel Plans" as policy interventions to engage work organizations as active players, promoting sustainable commuting amongst their employees. However, it remains difficult to systematically engage work organizations and commuters in such efforts for a number of reasons, ranging from preferences to constraints that they have to deal with. We aim at providing commuters, work organizations, and public administrators with tools that facilitate this engagement. In this paper, we discuss the requirements for the design of technology supporting corresponding services for commuters and work organizations. We also outline the comparative work we are aiming to do to understand how Western requirement differ from countries like India.


InterCARE: A Cloud Computing Patient Care System BIBAFull-Text 96-101
  Priyam Vadaliya; Manisha Laroia; Gourab Kar
This paper describes a research-driven design project that adopted human-centered research methods to gather insights about patient-care issues in hospital settings from the perspective of both healthcare professionals and patients. Findings informed development of usage scenarios and interface design concepts incorporating cloud computing based healthcare information systems that aid patient care. Healthcare professionals were involved in a participatory design exercise to test and iterate prospective design solutions. Experience prototypes hint at potential device form-factors and interface design elements that can be the basis for future design development.
Insulin Management System for Diabetic Patients BIBAFull-Text 102-107
  Pranay Arun Kumar
The purpose of this study was to attempt a human centered design of a diabetes management system. Emphasis was put on the interface and the interaction between the user and the products, taking into account the varied social and psychological needs of the patient. The design focuses on simplifying tasks and improving communication with the doctor, for real time evaluation of the patient's needs. The aim of the paper is to promote an empathic and user centric approach to designing self-care medical systems, providing data security and rapid response systems for emergency situations, as well as, helping patients blend in to society rather than stand out.
Restorama: Panoramas In Restaurants, Tangible Interfaces for Cameras BIBAFull-Text 108-111
  Vishesh Kumar; Tuhina Dargan; Ankit Kumar; Amit Jaglan; Ashish Nayak; Keyur Sorathia
With the aim of preparing a tangible interface for a fascinating context or scenario that sees frequent usage of cameras, or has the potential for camera usage in an interesting manner -- we conceptualized and prototyped Restorama -- a tool that automatically takes a panorama when sitting on a restaurant table. This eases the tedium of taking panoramas, a person to just hold a camera, and of people having to get up from the table for an adjusted pose.
Exploring Cards for Patterns to Support Pattern Language Comprehension and Application in Service Design BIBAFull-Text 112-115
  Uday Athvankar; Pramod Khambete; Pankaj Doke; Sanjay Kimbahune; Sujit Devkar; Debjani Roy; Sujata Chaudhary
Service Design is a complex activity that requires collaboration among multiple stakeholders. Research indicates that pattern language can help multidisciplinary team overcome the service design complexity. This success hinges critically on comprehension and use of pattern language by the multidisciplinary team. Literature shows that the research focus has been use of pattern language, not the means required for comprehending pattern language.
   To address this need, we explored the use of pattern cards as a tool to support the comprehension of pattern language. In this paper, we share experiences of using pattern cards in studies conducted to understand the complex field of rural healthcare services. The participants of different domains used the cards for easy reference while designing service interventions. Analysis showed that pattern cards facilitated the team to comprehend patterns easily and helped in externalizing thoughts when used with experience journey map. It enabled discussions among the team keeping pace of the design process.
Exploring Tangible Interactions for Capturing Self Photographs BIBAFull-Text 116-121
  Aayush Jain; Saikiran Maguluri; Prakash Shukla; Poorvi Vijay; Keyur Sorathia
Self-Photography better known as 'selfies' have become a trend due to incoming of Social Networking sites like Facebook, twitter, Instagram etc. Selfies are a cumbersome task to handle because of difficulty in setting the correct frame and triggering the capture. In our research work, we explored different actions and the tangible interactions to trigger the actions for capturing the photograph. We also explored different scenarios for taking selfies. We argue that the tangible interactions which we identified not only provided a better way for taking selfies but also provided playful actions for taking photographs.
Designing a Smart Bus Stop for Metropolitans and Tier-1 Cities of India BIBAFull-Text 122-125
  Sumit Arora
Indian cities have become synonymous with congestion. The metropolitans and Tier 1 cities being impacted the most. Our transit foyers are as crowded as our buses and trains. Our bus stops are lying in a state of decay. They are unreliable, inconvenient and uncoordinated. All this has worsened the experience of a commuter. He is troubled with the extreme weather conditions, confused by innumerable bus routes, frustrated by lack of information and lastly, bored by waiting for long hours.
   The solution was realized in form of Smart-stop. It is an NFC (Near Field Communication) based interactive kiosk. Interactions in form of swiping/hover-over are used to share and present data through a mobile application.
Tangemon: A New TUI To Capture Precious Moments BIBAFull-Text 126-131
  Akash Harlalka; Pradeep PJ; Kushagra Sinha; Neha Singh
Humans cherish everyday precious moments and love to capture these through photographs. But one of the main constraints for capturing such instances is the use of direct devices like mobile phones or portable cameras which impedes the instantaneous moment in order to capture it. In this paper, we introduce, Tangemon, a Tangible User Interface (TUI) to capture these moments seamlessly through euphoric human gestures like toasting, act of saying cheers, bashing cans, etc. with ellipsoidal tangible inter-communicating cocktail pieces. Our system has mimicked natural cocktail garnishing citrus fruits like lemons, oranges, limes, clementine, etc. taking lemons as particular use-case example. These tangible bits act as the trigger for the omnipresent camera when they are in close proximity. A new interaction of narrative photo sharing is also explored. The project outcome is a high-fidelity working prototype.
CaptuRing: A Tangible Imaging Tool for Brainstorming BIBAFull-Text 132-135
  Bhawna Agarwal; Vikas Goel; Safinah Ali; Neeraj Talukdar; Keyur Sorathia
This paper introduces CaptuRing: an adjustable tangible tool for designers to support and augment their brainstorming process. The tool enables selective capturing of required information from a table-top surface meant for brainstorming, storing it and accessing the stored information using intuitive interactions. This provides a framework to relook and reinvestigate upon previous brainstorming sessions to creatively build on each other's ideas while eliminating the need of everyone being present at the same time.
SnapTag: Leveraging Situated Memory to enhance self-efficacy for well-being BIBAFull-Text 136-141
  Suraj Baadkar; Gaurav Singh; Atul Saraf; Naveen Bagalkot
Research shows that inherent psychological barriers linked to memory loss shape ageing people's self-efficacy to perform tasks of everyday living. In this paper we present SnapTag, a design concept for a mobile application that leverages situated memory to enhance self-efficacy in senior citizens for their wellbeing. SnapTag aims to trigger a recollection of situated memory in senior citizens through micro-interactions. We speculate that such triggering encourages senior citizens to approach their daily activities with a sense of efficacy and confidence. We expect that our exploration to point the interaction design and HCI communities to further research and develop to explore the situated aspects of memory recall while designing for senior wellbeing.
Use of Participatory Design to Understand Aesthetic and Cultural Sensibilities for Reminiscing About a Dear Departed BIBAFull-Text 142-147
  Sajal Nagwanshi; Sukanya Mudaliar
The paper documents two attempts at Participatory Design (PD); analyzing the successes and challenges that were experienced, strategies applied to overcome some of those challenges and in afterthought, lists improvements that could help extract richer results. The premise of the project was to design a service that could enhance the experience of reminiscing about a dear departed. This service was meant to come into play once the user had completed the mourning process and accepted the loss. Despite conducting User Interviews and Brainstorming intently upon design ideas, the outcome of ideation seemed to lack the appropriate mood and sensitivity that would suit someone who reminisces upon a dear departed. The authors then approached PD to gain a deeper understanding of user needs, sensibilities and better sensitivity towards the tone of the design while dealing with a delicate subject like fond reminiscence of a dear one who has passed on.

Professional Design Case Studies

mKRISHI BAIF: Digital transformation in livestock services BIBAFull-Text 148-153
  Sujit Shinde; Sanjay Kimbahune; Dineshkumar Singh; Vijay Deshpande; Divya Piplani; Karthik Srinivasan
In today's world digital transformation is the necessity of almost every business which is in pursuit of growth, expansion, quality and sustainability. In India, at rural locations, Bharatiya Agro Industries Foundation (BAIF) provides cow and buffalo breed improvement services through Artificial Insemination (A.I.) to over 2.5 million families per year [1]. BAIF provides better breeding service through trained field agents. Agents use a register to capture the A.I. activity details, plan for each post A.I. activity and generate paper based reports.
   There was a need for digital solutions that could replace paper based process and implement quick data entry, auto activity planning, follow up, real time monitoring and reporting. mKRISHI BAIF a mobile based solution was developed for agents, who belong to the rural category, are less educated and are not tech savvy. This solution enabled the agents to digitize data entry and easily plan for its co-related activities.
   Till date, agents are using this solution for 17000+ farmers and 40000+ cattle's across 300+ villages.
   This paper captures the experience gained while designing the application for rural centric livestock domain, challenges faced in the process and how these were resolved.
mKRISHI: Simplification Of IVR Based Services For Rural Community BIBAFull-Text 154-159
  Sujit Shinde; Divya Piplani; Karthik Srinivasan; Dineshkumar Singh; Rahul Sharma; Preetam Mohnaty
Tele density in India stands at 904 million wireless subscribers as on March 2014 [1]. This provides a bigger opportunity to roll out multiple services such as agriculture, healthcare, e-Governance, etc. But it offers lot of complexities and challenges such as -- psychometric profile of the users, willingness, education level, device fragmentation, data network quality, etc. Also, 80% of Indian population have basic phones which can text and make calls [2]. Hence, we need to create "voice" based services on Interactive Voice Response (IVR) platform to reach out to such users.
   IVR based mKRISHI® Lite agriculture advisory services were offered to farmers from four climatically vulnerable states of India. The users were of different age groups, income and education profile and also belonged to different ethnicity and culture. Their response to the system was analyzed over one year using system data and logs and independent surveys were conducted. The results were then implemented in the design. This enhanced the user comfort level by 1.6 times and reduced overall query-with-issues by 23%.
   This paper captures the experience gained during the design improvement of the mKRISHI® IVR service.
Testing the efficacy of an Indic script virtual keyboard: Swarachakra BIBAFull-Text 160-165
  Nirav Malsattar; Nagraj Emmadi; Manjiri Joshi
Indian text input is an area which is now being studied by not only language experts but designers and developers. Since a decade there is work in progress for designs that are intended to develop easy and efficient keyboard for different Indian Languages scripts. Swarachakra (for android) is one novel attempt to resolve this problem. In our studies we found that alphabetical keyboard layout performed better than the Inscript layout for Devanagari Script.
   This case study discusses the evaluation and evolution of Swarachakra as virtual keyboard. It talks about the various degrees of usability testing which has been done to check its efficacy. User group included were students, adults and elder people with literacy level varying from graduate to low literate. The results of the study shows that with minimal training, a user is able to achieve acceptable comfort and speed with the logical design based keyboard.
Conceptualization using HCI techniques for a Health care major BIBAFull-Text 166-174
  Jefferson Cornelius; Geetha Priyadarsini
The need to manage critical health information has nurtured the growth of health information technology. These software products play a vital role in facilitating the health care organizations to provide improved patient care and they've also been transforming the ways in which these organizations operate. A leading long-term care software suite provider based in the United States had a vision to build such a wide reaching product to be operated in skilled nursing homes. The wide gamut of needs proposed for this long-term care product was conceptualized using HCI techniques. The goal of Futuristic design with Dashboard driven approach was suggested. Further the User Experience concept was role-driven, built on a liquid layout to suit the user's comfort and was coupled with productivity accelerators needed to enhance the experience of both the expert and novice users. This paper demonstrates the virtues of the proposed solution.
Media player for Semi-illiterate users BIBAFull-Text 175
  Shashank Ahire; Charudatt Surve; Bharat Prajapati; Yogesh Parulekar
There are almost 100 million cell phone users in India [8], out of which very few cell phones support languages other than English. People who can hardly read English, use English as the default language in their cell phones. Almost every cell phone user from different age groups uses media player for various purposes. This case study describes challenges faced by users and the approaches they take to overcome them while using the media player. In this study, we selected users with educational level of standard 8 or below and who had not formally learnt English language. We focused on the age group of 35-55 years, because we found that people in this age group faced more difficulties. We conducted contextual inquiries with 38 users with equal number of males and females. Considering the challenges and requirements of various age groups, we developed a prototype in Marathi, which was tested with different sets of users. We found that people responded better to Marathi than English.