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DESRIST Tables of Contents: 09101112131415

Proceedings of the 2014 International Conference on Design Science Research in Information Systems and Technology

Fullname:DESRIST 2014: 9th International Conference on Design Science Research in Information Systems
Note:Advancing the Impact of Design Science: Moving from Theory to Practice
Editors:Monica Chiarini Tremblay; Debra VanderMeer; Marcus Rothenberger; Ashish Gupta; Victoria Yoon
Location:Miami, Florida
Dates:2014-May-22 to 2014-May-24
Publisher:Springer International Publishing
Series:Lecture Notes in Computer Science 8463
Standard No:DOI: 10.1007/978-3-319-06701-8 hcibib: DESRIST14; ISBN: 978-3-319-06700-1 (print), 978-3-319-06701-8 (online)
Links:Online Proceedings
  1. Design Science
  2. Emerging Themes
  3. Meta Issues
  4. Methods
  5. Supporting Business Processes
  6. Team Support
  7. Work In Progress Papers
  8. Prototypes

Design Science

Designing Information Systems for Sustainability -- The Role of Universal Design and Open Innovation BIBAKFull-Text 1-16
  Moyen Mohammad Mustaquim; Tobias Nyström
Although sustainability is a key concern in today's world, more efforts towards achieving sustainability are needed. User inclusion in the information system design process could enhance the outcome of a system's action towards sustainability. It is, however, important to understand the design procedure of a system to achieve such goals. A framework denominating as the inclusive innovation framework presented in this paper incorporated analyses from open innovation, universal design, and sustainability to motivate the initiation of internal and external driving factors towards sustainability goals. The derived framework could promote the information system's enabled sustainable goals by combining the use of universal design principles and the concept of open innovation. A requirement engineering model was also proposed that was interoperable within the three subjects of interest discussed in the paper and was necessary for understanding the application of an inclusive innovation framework. Two use cases were then presented as an illustration for arguing the validation of the proposed inclusive innovation framework. The findings from the use cases indicated that the use of universal design principles along with an open innovation concept could increase information systems' enabled sustainability goals. This could be done by enhancing a system's successfulness along with the increased user satisfaction.
Keywords: Sustainability; Open Innovation; Universal Design; Inclusive Innovation Framework
Designing Business Models in the Era of Internet of Things BIBAKFull-Text 17-31
  Stefanie Turber; Jan vom Brocke; Oliver Gassmann; Elgar Fleisch
The increasing pervasiveness of digital technologies, also referred to as "Internet of Things" (IoT), offers a wealth of business model opportunities, which often involve an ecosystem of partners. In this context, companies are required to look at business models beyond a firm-centric lens and respond to changed dynamics. However, extant literature has not yet provided actionable approaches for business models for IoT-driven environments. Our research therefore addresses the need for a business model framework that captures the specifics of IoT-driven ecosystems. Applying an iterative design science research approach, the present paper describes (a) the methodology, (b) the requirements, (c) the design and (d) the evaluation of a business model framework that enables researchers and practitioners to visualize, analyze and design business models in the IoT context in a structured and actionable way. The identified dimensions in the framework include the value network of collaborating partners (who); sources of value creation (where); benefits from collaboration (why). Evidence from action research and multiple case studies indicates that the framework is able to depict business models in IoT.
Keywords: Internet of Things; business model; value networks; digitization; service-dominant logic; collaboration; digital ecosystem; architecture
Co-creation Patterns between Designers and Users in the Design Process: A View of Reflexivity BIBAKFull-Text 32-53
  Jaehyun Park; Hyun-A. Park
In this paper, we empirically explore designer-user co-creation patterns in the design innovation process with a view of design reflexivity. This paper entails two propositions. First, co-creation between designers and users function as the core action in discovering and validating complex design information environments. Second, co-creation between designers and users can be identified by two reflexivity concepts: design reflexivity and role reflexivity. With these two propositions on designer-user co-creation, we ask the following research questions: (1) what do co-creation between designers and users characterize distinctive patterns in the design process? (2) How do designer-user co-creation patterns change a design routine in a design process? As an empirical approach, this study analyzed forty IT & design innovation project narratives and synthesized five designer-user co-creation patterns (two design reflexivity and three role reflexivity). The significance of this study is to open the importance of co-creation on the designer-user interaction, and it seeks to empirically explore the patterns of co-creation and suggests a theoretical / practical guideline for researchers and practitioners in the community of design process.
Keywords: Design & IT innovation Processes; Designer-User Co-creation; Reflexivity; Design Patterns
Design Principles for a Social Question and Answers Site: Enabling User-to-User Support in Organizations BIBAKFull-Text 54-68
  Kevin Ortbach; Oliver Gaß; Sebastian Köffer; Silvia Schacht; Nicolai Walter; Alexander Maedche; Bjoern Niehaves
The adoption of consumer technology in organizations, termed as IT consumerization, alters the IT infrastructure of many organizations. Letting employees decide which IT tools to use for their work increases the complexity of the organizational IT landscape and immediately raises the question how to provide adequate support given the multitude of technologies. Bring-Your-Own-Device advocates argue that employees can provide IT support on their own. An established concept to provide user-to-user support are social questions & answers sites (SQA). While such community sites are perfectly suited for exploratory problem solving, they lack however suitability to help solving specific problems subject to a specific organization. Moreover, receiving fast ad-hoc help in SQA is rather unlikely, as communication is always indirect and experts to solve the problem are unknown beforehand. The work presented in this paper explores key design characteristics of SQA sites in organizations that overcome the shortcoming of public SQA sites. Based on existing IS literature, we identify four kernel theories that are relevant for SQA sites in organizations and derive meta-requirements from them. In a next step, we analyze five public SQA sites to identify common design principles of SQA sites that are already applied. The main part of our analysis matches the identified design principles with the formulated meta-requirements to address potential gaps with respect to an enterprise environment. We conclude our research with the suggestion of additional design principles for SQA sites that account for their application in an organizational context.
Keywords: IT consumerization; BYOD; user-to-user support; social questions and answer sites

Emerging Themes

Data Analytics and Human Trafficking BIBAKFull-Text 69-84
  Kena Fedorschak; Srivatsav Kandala; Kevin C. Desouza; Rashmi Krishnamurthy
Human trafficking is recognized internationally as an extreme form of violence against women, children, and men. Despite the fact that human trafficking is universally understood to be a burgeoning social problem, a paucity of data and insight into this issue exists. Data analytics has immense potential to elucidate trends in complex social data and inform future policy. We undertook a design science-inspired research approach to build datasets on human trafficking. Three prototypes are presented that describe the methodologies of human traffickers, display correlations between calls reporting suspected trafficking activity and various demographic data, and explicate the effectiveness of US anti-trafficking funding projects.
Keywords: human trafficking; sex trafficking; data analytics
The Design of a Multi-layer Scrutiny Protocol to Support Online Privacy and Accountability BIBAKFull-Text 85-98
  Jonas Sjöström; Pär J. Ågerfalk; Alan R. Hevner
Information systems design must balance requirements of privacy and accountability for the good of individuals and society. Drawing from an evolving theory of scrutiny, we propose a multi-layer protocol to support the rigorous application of privacy rules and accountability rules in sensitive online applications. We ground our study in the context of the design and development of an eHealth system for psychosocial care. Privacy protections are balanced with the need to provide for accountable interventions in well-defined critical care situations.
Keywords: Privacy; Accountability; Privacy; Multi-layer protocols; Scrutiny; Online psychosocial care; Anonymity; Design theory

Meta Issues

Conceptual Design Science Research? How and Why Untested Meta-Artifacts Have a Place in IS BIBAKFull-Text 99-114
  Rob Gleasure
This study presents both a rationale and a method for conducting conceptual design science research (DSR) that creates abstract and untested meta-artifacts. The DSR paradigm is centered upon a design-evaluate dynamic, in which designs are not only created but also put to the test in working environments. Yet there are occasions where the initial design theorizing is so challenging and complex as to warrant a contribution in its own right. Thus, a method is proposed for the design of meta-artifacts, based upon the systematic analysis and synthesis of existing artifacts. This method is demonstrated in the design of a meta-artifact for a novel crowdfunding platform that accommodates the pre-purchase of information and communication technology hardware products and services from businesses of all sizes, including medium-to-large enterprises.
Keywords: Design Science; Evaluation; Meta-Artifact; Theory-in-Use; Crowdfunding
Knowledge Contributions in Design Science Research: A Meta-Analysis BIBAKFull-Text 115-131
  Neelam Dwivedi; Sandeep Purao; Detmar W. Straub
This research analyzes patterns of artifact generation and knowledge contribution of design science researchers based on a meta-analysis of contemporary work. We derive these analyses based on prior classifications of design science artifacts and knowledge outcomes. Our analyses reveal a complex picture of what is produced and how by scholars in the design science community. The results allow us to characterize the evolution of design science research community, and point to possible gaps. We also show that empirical analyses of prior efforts are needed to complement the prescriptive work in the design science community. We hope that our findings will provide the research community a platform to reflect on their own work, improve the ability of individual researchers to position and communicate their work, and point to possibilities for building a cumulative knowledge base.
Keywords: design science research; knowledge outcomes; meta-analysis
Action Design Research in Practice: The Case of Smart Cities BIBAKFull-Text 132-147
  Giovanni Maccani; Brian Donnellan; Markus Helfert
Smart Cities has emerged as an important research challenge among IS researchers in recent years. The grand claims that have been done about the potential of Smart Cities are grounded in a wide range of IT-related artifacts that were designed in theory and/or implemented in practice. Today, due to the growth of the level of knowledge maturity in this context, IS research in this field is more focused on the development of a nascent Smart City theory. The key concepts introduced in literature were collected through an eight-steps systematic literature review [19] and analyzed using [20]'s concept definition matrix. Based on this, this paper aims at reflecting upon research methodologies for conducting IS research in this field, and demonstrates the suitability of Action Design Research [43]. A Smart City research project that successfully used this methodology is also described to further support this statement.
Keywords: Smart Cities; Action Design Research; Systematic Literature Review
Communicating Nascent Design Theories on Innovative Information Systems through Multi-grounded Design Principles BIBAKFull-Text 148-163
  Peter Heinrich; Gerhard Schwabe
One central goal of design science research (DSR) is to generate, extract and communicate knowledge about the design of an artifact. Design science researchers ultimately strive to contribute knowledge in the form of mature design theories; mere descriptions of the artifacts are not regarded as sufficient contributions to knowledge anymore in scholarly publications. There is an increasing body of guidelines on how to produce and publish mature design theories. However, not every research project is in that state. To publish intermediate results (i.e. nascent theories), only general, abstract publication schemes can be found in the recent literature making it difficult to publish design knowledge at that intermediate level. In this paper, we contribute an extension of an existing publication scheme, tailored towards the publication of such intermediate, work in progress design knowledge in the form of prescriptive design principles. This scheme was designed with respect to the complexity of today's information systems IT artifacts. To demonstrate the scheme's applicability, we will apply it to one of our recent scholarly publications in the CSCW area. We argue that this publication scheme extension will help to communicate design knowledge in earlier project stages, which allows a faster feedback to the knowledge base that will enable a broader community to participate in the "search process" for an optimal design solution.
Keywords: Design science research publications; design principles; design theory


A Self-Service MSS Design from a New-Generation Manager Perspective BIBAKFull-Text 164-179
  Jörg H. Mayer; André Röder; Jens Hartwig; Reiner Quick
More and more digital natives are populating the management levels of organizations. As such managers have higher expectations toward information systems (IS) accommodating their user self-service preferences, a more business-driven requirements analysis for management support systems (MSS) plays an increasingly dominant role. The objective of this paper is to develop both a set of MSS requirements that is more business-driven than the state of the art and- - applying this approach -- initial design guidelines for a new self-service MSS design. We demonstrate utility with a single-case study, evaluate our approach against the state of the art, and propose avenues for future research. The findings should lead to a better MSS design and be applicable to other IS domains as well.
Keywords: New-generation managers; management support systems (MSS); management reporting; information systems (IS) analysis and design; self-service IS; requirements analysis; principle of economic efficiency
Towards a Design Science-Driven Product-Service System Engineering Methodology BIBAKFull-Text 180-193
  Christina Niemöller; Deniz Özcan; Dirk Metzger; Oliver Thomas
Customers are increasingly demanding integrated solutions so that Product-Service Systems (PSS) have been proliferated in the global economy. The resulting PSS effects of utilization are of versatile nature for both suppliers and demanders. Especially the field service is characterized by the integrated provision of product and service wherefore service technicians need support by mobile information systems (IS). Although different PSS Engineering methods exist, a fundamental base, including the triple of Product, Service and the support through IS, is needed for the conceptual development of PSS. Therefore, within the Design Science Research (DSR) field established concepts are inspected for their applicability in the PSS Engineering process. Goal of this contribution is to extend the scope of information systems in order to derive a methodology which enables a design science oriented development of IS as an essential part of PSS.
Keywords: Product-Service System; Service Science; Design Science Research

Supporting Business Processes

A Reference Model for the Information-Based Support of Enterprise Transformations BIBAKFull-Text 194-208
  Nils Labusch; Stephan Aier; Robert Winter
Enterprises from time to time have to go through radical changes, oftentimes referred to as enterprise transformations (ETs). Depending on the type of ET that is conducted, different information requirements exist. In order to support ETs, a reference information model should therefore distinguish different ET types. Based on the empirical analysis of ETs that is used to determine four ET types with different information requirements, we construct such a reference model in the paper at hand. The application of the model is exemplified with the case of enterprise architecture management as an information provider.
Keywords: enterprise transformation; information model; enterprise architecture management
Mining Configurable Process Fragments for Business Process Design BIBAFull-Text 209-224
  Nour Assy; Walid Gaaloul; Bruno Defude
As business requirements become increasingly challenging in today's fast changing environments, cross-organizational collaboration gains more and more attention for a successful business process design. Since many organizations may work on similar processes with some variations, configurable reference models have been proposed as a key aspect for a flexible process design. However, the complexity introduced by such models remains an open issue. The designer ends up with one model that integrates a family of process variants making the process design and update a complex task. In this work, we propose to assist the designer with configurable process fragments. However, instead of building the configurable process fragment from existing process models, we propose to use event logs as input. Such recorded executions capture the real behavior of processes which cannot be derived from their designed models. Then, using these logs we derive guidelines that direct the configuration of the resulted fragment. Our approach has been implemented as a plugin in the ProM framework and tested using a collection of event logs.
Developing the Evaluation of a Pattern-Based Approach for Business Process Improvement BIBAKFull-Text 225-240
  Philipp Griesberger
The evaluation of design science (DS) artifacts is a frequently discussed research issue, and many approaches have been developed for this DS activity. However, it is often stated that these approaches only provide rudimentary support for determining the appropriate evaluation methods for an individual DS project. In this paper, an evaluation method for a Business Process Improvement (BPI) pattern approach, which is currently under development, is elaborated. For that purpose, findings from reviewing relevant literature as well as general DS evaluation criteria are investigated to derive an evaluation method for the BPI pattern approach.
Keywords: Business Process Improvement; Patterns; Evaluation
Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management BIBAKFull-Text 241-256
  Anup Shrestha; Aileen Cater-Steel; Mark Toleman; Wui-Gee Tan
Process improvements provide a structured approach for organisations to improve the way they operate. A number of process improvement methodologies such as ISO9000, TQM, Six Sigma, Lean, and Agile have been proposed over the last few decades and subsequently software tools have been developed to apply these methodologies. However determination of process capability to measure improvement is predominantly conducted by expert process assessors and consultants with proprietary frameworks. We propose the use of the international standard for process assessment ISO/IEC 15504 for a transparent measurement of process capability. We also demonstrate development of a software tool based on the standard that can facilitate organisations to assess their processes efficiently. In this paper, we explain the development, implementation and preliminary evaluation of a software-mediated process assessment approach in the area of IT Service Management at a large public-sector IT organisation in Queensland, Australia. This paper's contribution is the integration of the design science research methodology with the task-technology fit theory for the development of the software tool as a research artefact. For practitioners the project demonstrates transparent and efficient assessment of IT service processes to facilitate continual improvement.
Keywords: Process Assessment; IT Service Management; Task-Technology Fit; Design Science Research; ISO/IEC 15504

Team Support

CM2: A Case-Based Conflict Management System BIBAKFull-Text 257-272
  Guangxuan Zhang; Sandeep Purao
This paper presents the design of CM2: a case-based conflict management system. We envision the system as an aid to understand and manage conflict situations by referring to past conflict situations, which are stored as Vignettes -- vivid yet analytical, theory-laden descriptions. A meta-model, developed on basis of prior kernel theories, is used to structure and represent the constructs and progression of each conflict vignette. The set of vignettes forms the foundation of a case-based reasoning system. CM2 implements the storage and case-based reasoning mechanisms. The paper illustrates CM2 with a use scenario, and concludes with an outline of planned evaluation, discussion about implications, and future work.
Keywords: Conflict management; Conflict management system; Case-based reasoning; Meta-model; Vignette
Call for Action: Designing for Harmony in Creative Teams BIBAKFull-Text 273-288
  Mateusz Dolata; Gerhard Schwabe
Competitive markets force diverse organizations to intensively manage innovation. Many of them set up multifunctional teams responsible for generating novel and original ideas. Such teams often face higher risk of conflicts and tensions, being an inherent part of creative processes. Impact of this phenomena on creative performance of teams, even though extensively addressed in research, remains unclarified. We approach this issue while providing a novel interpretation framework inspired by the concept of harmony in jazz improvisation. We apply it to observations made with project teams in an organizational setting, and use it to inform design of a supporting collaborative solution. We postulate the need for further work on team harmony and creativity.
Keywords: creativity; harmony; jazz improvisation; task conflict; teamwork
An Empirical Account of Fitness-Utility: A Case of Radical Change towards Mobility in DSR Practice BIBAKFull-Text 289-303
  Mudassir Imran Mustafa; Jonas Sjöström; Jenny Eriksson Lundström
Evaluation is an essential part of design science research -- a means to demonstrate qualities of artefacts and knowledge abstractions. The utility-fitness model suggests that evaluation needs to move from 'usefulness' measures to utility functions that incorporate the long-term evolution and survival of an artefact in its design landscape. In this paper, we interpret a process of innovative change taking place within a design system, in order to provide an empirical account of utility-fitness. We propose that the utility-fitness model pays too little explicit attention to technological-ecological fit, accountability, and robustness: Three ideals that were prevalent in the scrutinized empirical setting.
Keywords: Design Science Research; Fitness; Utility; Evolution; Ecology; Diffusion of Innovation

Work In Progress Papers

An Artifact for Improving Effective Medication Adherence BIBAKFull-Text 304-311
  Neetu Singh; Upkar Varshney
In this paper, we focus on medication adherence and interventions to improve the level of medication adherence. We define Effective Medication Adherence (EMA) and study several interventions, including mobile reminders and context aware reminders, to improve the patterns of Effective Medication Adherence. The research question we address is: How context-aware reminders improve the Effective Medication Adherence? In this paper, we present a preliminary design of Health-IT artifact to implement multiple types of reminders. The performance results will be presented at the conference.
Keywords: Medication adherence; Interventions; Context aware reminders; Model; Health-IT artifact; Prototype Evaluation
Improving Case Management via Statistical Text Mining in a Foster Care Organization BIBAKFull-Text 312-320
  Alfred Castillo; Arturo Castellanos; Monica Chiarini Tremblay
Every year more than 800,000 children in the U.S. spend time in foster care with 35% being on psychotropic medication. An increasing ratio of foster care children per case worker makes it challenging to balance their multiple roles during the lifecycle of a case. Although there are review boards for identifying cases that require special attention, scanning through all the unstructured data is time-consuming and is further complicated by poorly written, or incomplete, case note entries from the overwhelmed case workers. As part of a larger comprehensive study of a technology-centric foster care organization, we investigate a challenging nationwide problem of over-prescription of psychotropic drugs, which can lead to unnecessary deaths. We demonstrate how text mining techniques can significantly reduce the administrative requirements for auditing case notes by providing a smaller sample that is manageable yet be sensitive to exclusion of children showing evidence of psychotropic drug use. This should significantly lighten the load for case managers as they investigate possible cases.
Keywords: text mining; foster care; stm; design science; design artifact
Instantiation Validity in IS Design Research BIBAKFull-Text 321-328
  Roman Lukyanenko; Joerg Evermann; Jeffrey Parsons
Studies that involve information technology artifacts play a prominent role in Information Systems (IS) research. We argue that special attention needs to be paid to ensuring the validity of such studies. This paper makes three contributions to IS research. First, it introduces the concept of instantiation validity as broadly applicable to IS design research, and distinct from existing notions of validity. Second, the paper identifies several sources of instantiation validity threats that can arise in IS design research. Third, it points to the need for guidelines to address these threats and demonstrate validity in design research.
Keywords: IS research; validity; design science; instantiation validity
What Kinds of Artifacts Are We Designing? An Analysis of Artifact Types and Artifact Relevance in IS Journal Publications BIBAKFull-Text 329-336
  Andreas Drechsler; Philipp Dörr
In this paper, selected recent IS journal publications with an emphasis on design science are analyzed in regard to the types of artifacts which are designed (abstract designs or instantiations? / technical or social emphasis?). The findings are then connected to a recently proposed distinction of conceptual and instrumental relevance of research outcomes and discussed, whether the type of artifact matches the appropriate type of relevance. It is shown that artifacts with a technical emphasis may fall into a different relevance category than artifacts with a social emphasis. Future IS design science research projects can benefit from considering the "right" type of artifact relevance in the light of the type of artifact designed and doing so in an explicit way.
Keywords: artifacts; abstract artifacts; technical artifact; social artifact; sociotechnical artifact; relevance; conceptual relevance; instrumental relevance
Extending the Fitness-Utility Model for Management Artifacts in IS Design Science Research BIBAKFull-Text 337-344
  Andreas Drechsler
This paper proposes an extended fitness-utility model for management artifacts in IS DSR -- such as artifacts for IT management or IT project management. It connects the elements of Gill and Hevner's fitness-utility model to different phases of an artifact lifecycle and different types of artifact relevance. It is shown that, due to the nature of management artifacts compared to IT artifacts, management artifacts are to be evaluated in terms of conceptual -- and not instrumental -- relevance and highlighted that different aspects of fitness are important for abstract and instantiated artifacts to sustain long-term utility. Based on these findings, a first version of an extended fitness-utility model is proposed. It is substantiated based on selected findings from empirical research about important factors for adoption of IS/IT management artifacts of practice. IS researchers who want to design IS/IT management or IT project management artifacts can use the extended fitness-utility model to explicitly consider relevant aspects of fitness already during design-time of their artifacts.
Keywords: fitness; utility; artifacts; relevance; management artifacts; fitness-utility model
Using Coloured Cognitive Mapping (CCM) for Design Science Research BIBAKFull-Text 345-359
  John R. Venable
Design Science Research (DSR) is a research paradigm for research that undertakes to solve general problems through the invention and evaluation of new or improved technologies. Once DSR is completed, practitioners may make use of the new technology to solve particular instances of the generalised problem (and thereby make improvements in a problematic situation). In order to effectively solve a generalised problem, it is important (among other things) for DSR researchers to (1) understand the problem, its causes, and the conditions that allow a problem to continue or hinder its solution, (2) develop a shared problem understanding among collaborating DSR researchers, (3) creatively think of alternative potential avenues and means to solve (or reduce or alleviate) the problem, and (4) develop and convey design theories about the utility of a developed design artefact to solve a problem. This paper describes how Coloured Cognitive Mapping (CCM) can be used for these purposes in the context of DSR and provides evidence of its utility for those purposes through description of an application of CCM to DSR and more formal evaluation through teaching CCM to DSR researchers and surveying them for their opinions about its utility and features.
Keywords: Design Science Research (DSR); Coloured Cognitive Mapping (CCM); problem analysis; problem solving; design theory; creativity
Towards a More Cognitively Effective Business Process Notation for Requirements Engineering BIBAKFull-Text 360-367
  Carel Miske; Marcus A. Rothenberger; Ken Peffers
We are developing a semi-formal business process modeling notation based on the modification of theatrical blocking notation that is more cognitively effective for application in requirements engineering communication than extant notations. The Socio-Technical System Notation (STSN) incorporates ontological, semantic, and visual design improvements over extant languages that were pinpointed by prior research as areas for improvement to existing notations, such as the UML and BPMN, for the purpose of reducing the likelihood of errors and misinterpretation during the encoding and decoding processes. The research-in-progress paper follows a design science research approach to motivate the development of the STSN, to present a prototype of the notation, and to set the stage for the empirical evaluation of the language based on its design objectives. The research presents a process notation that enables the encoding of more detailed requirements information into a visual representation than extant notations.
Keywords: conceptual modeling; requirements engineering; cognitive effectiveness; business process modeling; notation design


Social Data Analytics Tool (SODATO) BIBAKFull-Text 368-372
  Abid Hussain; Ravi Vatrapu
This paper presents the Social Data Analytics Tool (SODATO) that is designed, developed and evaluated to collect, store, analyze, and report big social data emanating from the social media engagement of and social media conversations about organizations.
Keywords: social media; data science; computational social science; big data analytics
Travel Safety: A Social Media Enabled Mobile Travel Risk Application BIBAKFull-Text 373-377
  Kay Noyen; Felix Wortmann
We present the design artifact Travel Safety, a mobile travel risk information system (IS). Besides offering general travel risk information, the iPhone application leverages social media, in particular Twitter, to source travel risk information from multiple foreign offices. This provides a comprehensive real-time information base for the application and enables dispatch of automatic travel warnings. On the basis of Travel Safety we want to explore if content from social media can be leveraged to increase the attractiveness and usage of applications. Furthermore, we want to understand critical success factors in the context of using social media content. Travel Safety was evaluated in a large field study with 422 participants. The study reveals that applications can indeed successfully be enriched by social media content. However, our results also reveal that a fully automated sourcing of social media content without human content management bears significant challenges.
Keywords: Social Media; Mobile Applications; Travel Risk
Emerging Patterns of Communication in a Pharmacist-Patient Health Information System BIBAFull-Text 378-382
  Dirk Volland; Klaus Korak; Tobias Kowatsch
Communication between healthcare professionals and patients is a major determinant of patients' satisfaction, patients' adherence, health outcomes, and ultimately of healthcare costs [1]. In most cases, however, personal communication between a healthcare professional and a patient is restricted to episodic face-to-face encounters. Once the face-to-face encounter comes to an end, structured communication ends. The absence of structured communication in time intervals between face-to-face encounters is a defining characteristic of current healthcare professional-patient interaction [2,3]. As a consequence, healthcare professionals lack the ability to guide patients outside the institutional space and to adjust supportive measures depending on particular situations and needs that arise during the therapeutic process.
Impacts of In-memory Technology on Data Warehouse Architectures -- A Prototype Implementation in the Field of Aircraft Maintenance and Service BIBAKFull-Text 383-387
  Tobias Knabke; Sebastian Olbrich; Sarah Fahim
Given today's dynamic market situations, organizations need to internalize the capability to react flexibly on external and internal driven changes. Of course this capability must be supported by the IS landscape. This holds particularly true in the field of aircraft maintenance. For a service provider it is critical to know the age and structure of its equipment pool. This information is vital in offering processes to attract potential customers and to meet service level agreements of existing clients. As current Business Intelligence (BI) architectures fall short in supporting these processes in adequate time and flexibility, we introduce a prototype using an in-memory based BI architecture. The presented artifact proves to have the capability to support business critical processes in a new way. This leads to faster analyses supported by the BI system and also indicates enhanced agility for BI in terms of flexibility and adaptation.
Keywords: In-Memory Databases; Business Intelligence; Data Warehouse Architecture; Prototype
Integration of Information Retrieval in Creativity Support: A Prototype to Support Divergent Thinking BIBAKFull-Text 388-392
  Dominik Siemon; Susanne Robra-Bissantz
Creativity support has been addressed in various fields of studies and already entered information technology with the development of different tools in order to enable, foster and improve the creative stage. In this paper we outline our approach of supporting the divergent thinking process during the generative stage by using information extraction and information retrieval methods as well as social media for the actual supporting content. A prototype that offers an automated support and that tries to produce a broad benefit for the idea generator was developed and will further be evaluated according to current design science guidelines.
Keywords: Creativity support system; divergent thinking; information retrieval
AmbiTune: Bringing Context-Awareness to Music Playlists while Driving BIBAKFull-Text 393-397
  Patrick Helmholz; Sebastian Vetter; Susanne Robra-Bissantz
The usage of online music content and mobile devices is becoming more and more a part of our daily lives. In recent years, research on contextual music recommendation has emerged and new services have been introduced. Driving is one of the most common listening situations. It differs from other listening situations in that the main focus is on driving, which means the mental load is higher. The scenario of listening to music while driving has been neglected in past research and is therefore reflected by the limited integration of textual music adaptation in car radios or infotainment systems. This paper presents the results of a preliminary study involving a driving simulator created to analyze the effects of various types of music on subjects while driving. As the results of the subjective measure show, there is a strong influence on the mental load of participants listening to fast-paced music while driving. According to these findings, a first prototype of an application was implemented allowing the driver to adjust the music selection with respect to the mental load as well as personal preference. This application uses contextual parameters and performs as a research prototype for future real-driving studies.
Keywords: Music recommendation; driving context; context-awareness; mental load
Designing an Information System for Residential Heating and Ventilation to Improve Comfort and Save Energy BIBAFull-Text 398-402
  Thomas von Bomhard; Dominic Wörner; Felix Wortmann
Large amounts of energy are wasted because heating systems run round-the-clock even though residents are out or occupy only a small part of their home. Major reasons for this behaviour are the non-intuitive heating controls and missing direct feedback about the heating activity or even energy consumption. In addition, bad ventilation behaviour, e.g. tilted windows, may lead to unhealthy room climate as well as significant heat losses. To address these problems, we analysed the requirements for a supporting information system. We present a first prototypical implementation of an individual-room heating and ventilation system which combines automation, an intuitive user interface and supporting feedback. This should empower residents to achieve energy-efficient heating and improved comfort.
A Visualization Approach for Reducing the Perceived Complexity of COBIT 5 BIBAKFull-Text 403-407
  Yannick Bartens; Steven de Haes; Linda Eggert; Leonard Heilig; Kim Maes; Frederik Schulte; Stefan Voß
COBIT 5 is positioned in the market as a de-facto standard for enterprise governance of IT. Relevant literature and management experience, however, indicate that the adoption of the framework is challenging due to its perceived complexity. In this paper we present a software prototype aiming to promote the understanding of COBIT 5, its components and their relationships by means of information visualization, thus facilitating its usage and adoption in scientific and practical context. The current state of evaluating the prototype is outlined.
Keywords: COBIT 5; IT governance; information visualization; prototype
Supporting Technical Customer Service Processes: A Design-Centered Approach BIBAKFull-Text 408-412
  Gerald Däuble; Inga Schlömer; Boris Böttcher; Markus Nüttgens
Services gain importance when it comes to overall revenue structures of industrial companies. Product-Service Systems (PSS) are seen as a way to di-versify from competition and establish a unique selling proposition. Services being on the rise -- service productivity becomes vital. With a design-centered approach requirements such as information needs of technical customer service are iteratively transferred into a prototype of a mobile support system for technical service staff. In order to ensure efficiency, effectiveness, usefulness and utility of the artefact several evaluation methods are applied within iterative design cycles.
Keywords: Technical Customer Service; Service Technician; Mobile Assistance System; Mobile Support System; Prototype; Design Science
An Art-Based IS for Improving Room-Climate BIBAKFull-Text 413-417
  Paul Rigger; Felix Wortmann
Indoor room-climate influences our everyday life on many levels. High room temperature decreases our productivity and our ability to concentrate. Moreover, many medical conditions can be traced back to bad indoor room-climate. In this paper we present an information system (IS) for room-climate monitoring. Our system is an informative art system being equipped with standard room climate sensors for temperature, humidity and carbon dioxide. In contrast to conventional monitoring systems a display embedded in a standard art frame presents the current room climate on the basis of classical art. Changing room conditions are reflected in the painting in real-time. By implementing the presented IS we pursue a research avenue which is dedicated to a more fundamental research questions: "Are hedonic, art-based IS superior to utilitarian, non-art-based IS in respect to usage and impact?
Keywords: Human-computer interaction; ambient displays; art information systems; pervasive computing
RUPERT: A Modelling Tool for Supporting Business Process Improvement Initiatives BIBAFull-Text 418-422
  Florian Johannsen; Hans-Georg Fill
Business process improvement (BPI) will be a high priority topic for CEOs in the near future. Currently available BPI approaches, however, lack means for adequately codifying, documenting and processing knowledge created in a BPI project. Therefore we developed RUPERT (Regensburg University Process Excellence and Reengineering Toolkit), which is a tool for managing knowledge in a BPI project, covering all stages of the knowledge lifecycle. In this paper, we describe the design and implementation of RUPERT.
Corporate Navigator App -- A New-Generation Management Support System BIBAFull-Text 423-427
  Jörg H. Mayer; Claudia Koschtial; Jens Hartwig; André Röder
As an umbrella term, management support systems (MSS) cover management information systems, decision support systems, executive information systems, and -- more recently -- knowledge management, and business intelligence (BI) systems for managers [1]. By serving as their central, hands-on, day-to-day source of information, MSS help managers to perform their jobs more productively and efficiently [2].
Mass Shooting Incident Response Optimization System: Development of Situational Aware Incident Response System BIBAKFull-Text 428-432
  Joana Monteiro; Shuai Yuan; Abhiram Upadhya; Pavankumar Mulgund; Megha Malaviya; Raj Sharman
The number of mass shooting incidents have shown an increase from 2000 to now. With the increased number in this type of incident the number of victims has also increased. Post incident analysis reports suggest improvements in situational awareness could have reduced the number of deaths during the incidents. The application extends primary triage as an input to situational awareness, use of heuristic methods for efficient search for victims and optimized route for reaching victims and extraction. This research also proposes an inclusive process of dealing with the incident starting from when active shooter is neutralized to the point when victims are extracted from the scene, from the viewpoint of Emergency Medical Services (EMS).
Keywords: Situational awareness; computer aided triage; active shooting; incident response; Design Science
Emotionally Responsive Virtual Counselor for Behavior-Change Health Interventions BIBAFull-Text 433-437
  Reza Amini; Christine Lisetti; Ugan Yasavur
In this paper, we discuss a novel approach to design an emotionally responsive system in the context of virtual health interventions for behavior change. We describe the system's design with a focus on enabling a multimodal Embodied Conversational Agent (ECA) to deliver the interventions empathetically. This is done by adapting its verbal and non-verbal behavior, in real-time, to those of the clients. Our current approach is based on a successful existing patient-centered intervention for behavior change -- the Drinker's Check-Up (DCU). Although, the DCU uses a text-only web interface, it has been reported to reduce alcohol consumption in problem drinkers. We discuss the results of users' evaluation of the DCU intervention compared to the same intervention delivered with empathic and non-empathic ECAs. Results show that, the empathic virtual counselor has better acceptance than the other two systems.
Green e-community: Sensemaking in Environmental Sustainability Transformations BIBAKFull-Text 438-442
  Stefan Seidel; Leona Chandra; Nadine Reuter; Daniel Stieger; Michael Gau
This paper reports on an action design research study that aims to identify design principles for information systems (IS) that allow for sensemaking in the context of environmental sustainability transformations. Green e-community is presented as a prototype that instantiates a set of initial design principles and provides the foundation for subsequent rounds of building and evaluation to further develop the design principles.
Keywords: green IS; sensemaking; affordance; sustainability transformation
Task and Process Support in ERP Systems BIBAFull-Text 443-447
  Tamara Babaian; Wendy Lucas; Jennifer Xu
We present a proof-of-concept prototype that demonstrates novel collaborative features for supporting enterprise system users. The purpose of the prototype is to illustrate the implementation of design principles derived from field studies of Enterprise Resource Planning system (ERP) users. Its novel features are designed to improve the users' understanding of the business context of their interactions with the system and help them learn to operate it by viewing how tasks have been performed in the past.
Personalized Medication Adherence Motivating and Reminding System (PMAMRS) BIBAKFull-Text 448-452
  Pavankumar Mulgund; Wencui Han; Raj Sharman; Abhiram Upadhya; Srikanth Reddy Bandi; Vishwanath Miriyapalli; Kunal Jiwane; Ranjit Singh; Gurdev Singh
Medication non adherence reduces quality of care, causes unnecessary cost and negatively affects the quality of life of the patients. Using community engagement approach and adopting design science research guidelines, this research develops a prototype to motivate and improve patient prescription adherence.
Keywords: prescription adherence; compliance; IT intervention; risk propensity; Myers Briggs Type Indicator (MBTI); patient centered care
A Language-Independent Model Query Tool BIBAKFull-Text 453-457
  Patrick Delfmann; Hanns-Alexander Dietrich; Jean-Marie Havel; Matthias Steinhorst
This paper introduces a prototype implementing a visual graph-based model query language. Querying models refers to identifying particular fragments in the model that comply with a predefined pattern query. The language takes advantage of the fact that models of any type and modelling language can conceptually be represented as a labeled graph. As a consequence the query language remains flexible and is not restricted to specific model types or languages. The language supports topologically exact as well as similar pattern matching and includes additional constraints and attributes in the matching process. In doing so, the language is applicable to many different analysis tasks. Following the design science approach we develop and demonstrate a prototype of such a language which allows for visually defining a pattern query and visually representing the results of the pattern matching process.
Keywords: Conceptual model analysis; model querying; pattern matching