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CHI Tables of Contents: 8182838586878889909192X

Proceedings of ACM CHI 98 Conference on Human Factors in Computing Systems (Summary)

Fullname:CHI 98 Conference on Human Factors in Computing Systems (Summary)
Note:Making the Impossible Possible
Editors:Clare-Marie Karat; Arnold Lund
Location:Los Angeles, California
Dates:1998-Apr-18 to 1998-Apr-23
Standard No:ACM ISBN 1-58113-028-7 ACM Order Number 608985; ACM DL: Table of Contents hcibib: CHI98-2
Links:Conference Home Page
  1. CHI 1998-04-18 Volume 2
    1. Student Posters: Cognition and Perception
    2. Student Posters: Virtual Reality
    3. Student Posters: CSCW
    4. Student Posters: Interaction Techniques
    5. Student Posters: Design: Applications and Approaches
    6. Student Posters: Entertainment, Health Care and Education
    7. Special Interest Groups (SIGs)

CHI 1998-04-18 Volume 2

Student Posters: Cognition and Perception

Visual Video Browsing Interfaces Using Key Frames BIBAKPDF 337-338
  Anita Komlodi; Laura Slaughter
The development of automatic key frame extraction techniques makes it possible to efficiently create compressed visual representations of digital motion picture documents. In order to support browsing motion picture document surrogates in retrieved sets or collections two studies have been conducted to explore static and animated slide show key frame presentation techniques. The two studies presented here explore: 1) number of multiple animated slide show displays; and 2) a comparison of animated slide show and static displays of key frames.
Keywords: Video browsing, Multimedia, Interface design, Key frames

Student Posters: Virtual Reality

A Desktop Virtual Environment Trainer Provides Superior Retention of a Spatial Assembly Skill BIBAKPDF 339-340
  David Waller; Jon Miller
We compared the efficacy of a simple virtual environment (VE) training system with two media more commonly used to train people: paper and video tutorials. Participants learned how to solve a spatial puzzle in one of the three training media. People who trained with the VE spent more time training, however they performed significantly better than people in the other groups a week later.
Keywords: Virtual environments, Virtual reality, Training, Spatial skills
Bamse-Land: A Virtual Theatre with Entertaining Agents Based on Well-Known Characters BIBAKPDF 341-342
  Peter Bohlin; Victoria Nilsson; Magdalena Siverbo
The virtual theatre Bamse-land is an entertaining virtual world, where characters taken from the Swedish comic book Bamse are implemented as autonomous agents. The agents interact with each other according to their different personalities, which were derived from the comic. Our main concern has been to make an entertaining and believable application, and by keeping the algorithms non-complicated show that there can be easy solutions to the problem of designing believable agent applications. Experiences with users show that entertaining agents based on well-known characters bring many advantages, including a simplified design process and higher user involvement.
Keywords: Believable agents, Entertainment
Interface Design for Inducing and Assessing Immersion in Virtual Reality BIBAKPDF 343-344
  Michael S. Miller; Deborah M. Clawson; Marc M. Sebrechts; Benjamin A. Knott
The prospect of individual virtual reality workstations pose new challenges for design of an interface that can provide an immersive experience in a relatively confined space. CyberSeat II is one strategy that provides a compelling virtual environment (VE) under these circumstances. This approach, as well as the tools for assessing spatial location in and out of a VE, are described.
Keywords: Virtual reality, Navigation, Immersion, Kinesthetic cues, Direction estimation

Student Posters: CSCW

The Effects of Gaze Awareness on Dialogue in a Video-Based Collaborative Manipulative Task BIBAKPDF 345-346
  Caroline Gale
An experiment was constructed to compare a video configuration that made it possible for an "expert" to judge a "repairer's" focus of visual attention (full gaze awareness condition) and two control conditions. Conversational Games Analysis was then used to examine the effects of gaze awareness on the efficiency with which the conversations were conducted.
Keywords: Computer-mediated communication, Video, Gaze awareness, Conversational games analysis
Personal Space in a Virtual Community BIBAKPDF 347-348
  Phillip Jeffrey
This paper explores whether the societal norm of personal space influences behaviour during interaction and communication in a virtual environment. An online virtual world was explored using an ethnomethodological approach over a period of 3 months. The results parallel personal space and physical distance literature: personal space exists; influences behaviour; produces discomfort and possible flight when violated. Future research should explore whether these results indicate identification with one's avatar or if another interpretation is possible.
Keywords: Virtual community, Avatars, Personal space

Student Posters: Interaction Techniques

An Empirical Study of Speech and Gesture Interaction: Toward the Definition of Ergonomic Design Guidelines BIBAKPDF 349-350
  Sandrine Robbe
We present two related empirical studies of the use of speech and gestures in simulated HCI environments. This research aims at providing designers of future multimodal interfaces for the general public with useful information on users' expectations and requirements. Results demonstrate the usability of tractable artificial command languages composed of utterances from a restricted subset of natural language, a few pointing gestures, and multimodal combinations of both types of units.
Keywords: Multimodal user interface, Usability evaluation, User acceptance
Wind and Wave Auditory Icons for Monitoring Continuous Processes BIBAKPDF 351-352
  Stephane Conversy
This article presents the design and the use of two new auditory icons: the sounds of waves and wind. A synthesis algorithm is described to compute and control these sounds with high-level parameters in real-time. These auditory icons can be used effectively to monitor background activities, in particular when there is a need for continuous monitoring or when there is a need to prevent problems rather than to address them. They are a first step in the realization of controllable cohesive sound ecologies.
Keywords: Non-speech audio, Auditory icons, Background activities, Continuous monitoring
Interactive Error Repair for an Online Handwriting Interface BIBAKPDF 353-354
  Wolfgang Huerst; Jie Yang; Alex Waibel
Current online handwriting recognition systems have very limited error recovery mechanisms. In this paper, we discuss the problem of error repair in an online handwriting interface. Based on user study of common repair patterns found in human handwriting, we propose an approach that allows users to recover from recognition errors. The basic idea is to handle the error repair at the interface level by interacting with users. The method requires few modifications on original recognition engine and imposes few restrictions on users. We have developed a prototype system to demonstrate the proposed concept and perform user study when the system provides error recovery mechanisms.
Keywords: Online handwriting recognition, Error repair in human handwriting, Error recovery, Interactive user interface

Student Posters: Design: Applications and Approaches

Electronic Engineering Notebooks: A Study in Structuring Design Meeting Notes BIBAKPDF 355-356
  Jacek Gwizdka; Mark Fox; Mark Chignell
The electronic engineering notebook (EEN) is a pen-based computer tool designed to capture engineering notes and to assist in structuring them. Structuring of design meeting notes was studied using three different notebook interfaces. The system is described briefly, along with the initial results obtained. The discussion focuses on issues in structuring design information and on user strategies in information retrieval.
Keywords: Personal electronic notebook, Note-taking, Structuring notes, Semantic indexing, Design meeting
A Specification Paradigm for Design and Implementation of Non-WIMP User Interfaces BIBAKPDF 357-358
  Stephen A. Morrison; Robert J. K. Jacob
The SHADOW System is a user interface management system designed to address the specific needs of non-WIMP interfaces such as virtual environments, gesture recognizers and other interactions that involve highly parallel, continuous interaction. The proposed UIMS consists of a graphical specification language based on augmented transition networks and data flow graphs, a code translation system which supports dynamic constraint binding, modular design and code reuse, and a run time engine designed to optimize the use of processing resources within a time sensitive environment while preserving a layer of platform independence for the application.
Keywords: Constraint programming, Interface specification, Non-WIMP, SHADOW, Software engineering, State transition diagram, User interface description language (UIDL), User interface management system (UIMS), Virtual reality (VR), Visual programming
History-Rich Tools for Social Navigation BIBAKPDF 359-360
  Alan Wexelblat
I describe an ongoing research effort in capturing, analyzing, and redisplaying interaction history information. The goal of the research program is to understand how to translate real-world ease and fluidity of use to digital information, with a specific focus on the use of interaction history for social navigation. We begin by characterizing the important dimensions of interaction history, then describe the current prototype.
Keywords: Navigation, Interaction history, Paths, World Wide Web
Diaries as Family Communication Tools BIBAKPDF 361-362
  Constance Fleuriot; A John F.Meech; Peter Thomas
The modern lifestyle is characterised by its complexity and speed. There is an extra layer of complexity for families where both parents are trying to balance conflicting demands of work and family.
   This paper describes one approach to address this problem -- a Personal Equilibrium Tool or PET, a tool to help coordinate activity and balance work and family schedules, that would be especially useful for dual-career families.
Keywords: Personal information management, Work/home schedules, Product design
Hit Squads & Bug Meisters: Discovering New Artifacts for the Design of Software Supporting Collaborative Work BIBAKPDF 363-364
  Shilpa V. Shukla; Bonnie A. Nardi; David F. Redmiles
We argue that it is critical to re-evaluate the way we think about artifacts while designing software systems. The notion of artifacts should include aspects of social practice and personal reflection. This new approach to design is especially needed in the design of collaborative systems such as workflow process systems, such as a software bug management system.
Keywords: Artifacts, Workflow processes, Infrastructure, Activity theory, Bug tracking, Ethnography
Integrating Culture into Interface Design BIBAKPDF 365-366
  Julie Khaslavsky
In this paper, I describe how culture impacts usability and design, present a package of variables for identifying cultural differences, and give localization suggestions. I also present ideas for research leading to specific guidelines for integrating culture into design.
Keywords: International interfaces, Localization, Mental models, User models, Conceptual design

Student Posters: Entertainment, Health Care and Education

Tigrito: A High-Affect Virtual Toy BIBAKPDF 367-368
  Heidy Maldonado; Antoine Picard; Barbara Hayes-Roth
This paper presents a short overview of Tigrito, a high-affect virtual toy where children observe and interact with emotive improvisational characters, which we built to study the sense of engagement and suspension of disbelief across different modes of interaction, and the affective relationship between children and a virtual toy.
Keywords: Interactive, Avatar, Believability, Autonomous, Agent
PACCESS: Enabling Easy Access to Radiology Images at a Hospital BIBAKPDF 369-370
  Henrik Gater
This paper deals with the problem of making radiology images and expert opinions, so called imaging studies, easily available to health care professionals. We report briefly from a research project and describe PACCESS, a web based system to access imaging studies available on networked PCs. PACCESS is currently in use, connected to a radiology image database at Sahlgenska University Hospital in Sweden.
Keywords: Medical informatics, Radiology images, Web-technology

Special Interest Groups (SIGs)

Competitive Testing: Issues and Methodology BIBAKPDF 371
  Kristyn Greenwood; Kelly Braun; Suzy Czarkowski
The purpose of this Special Interest Group is to provide a forum for Usability professionals with an interest in performing Competitive Tests to discuss issues and exchange advice. There is very little information regarding appropriate methodology or guidelines for performing Competitive Tests published on this topic. This Special Interest Group will provide an opportunity for individuals whose work involves the performance or review of competitive tests to share tips and techniques and will serve as an avenue for those interested in competitive testing to gain insight on the differences between competitive and diagnostic usability tests. In addition, it will allow the members of CHI to discuss the option of adopting standardized methodologies and metrics for performing competitive usability tests.
Keywords: Competitive tests, Usability testing, Methodology
HCI Solutions for Managing the Information Technology Infrastructure BIBAKPDF 372
  Thomas M. Graefe; Dennis Wixon
All too often the people responsible for the care and feeding of the information technology infrastructure are poorly supported by the very technology they must manage, even as the popularity and use of networks (such as for the World Wide Web) grows. Corporate MIS staffs spend billions of dollars just on managing their computing infrastructures, and still they must continually cope with ineffectual products that do not support them in their work. Partly as a result, a single user may cost a corporation as much as 5 or 10 thousand dollars a year to support. Outages in America OnLine service are another example of how failures in network management can affect thousands of end users. This Special Interest Group (SIG) is a follow up to one run at CHI '97. It will provide an opportunity for HCI practitioners and researchers in the domain of network and system management to discuss new techniques in user interface design that help solve some of the problems described in the prior SIG.
Keywords: HCI design, Network management, Agents, Expert systems, Visualization, Knowledge capture
Making Technology Accessible for Older Users BIBAKPDF 373
  Beth Meyer; Sherry E. Mead; Wendy A. Rogers; Matthias Schneider-Hufschmidt
The major questions to be discussed at this SIG are:
   Challenges: What challenges have participants faced in designing for older users? What product features have proven particularly difficult for older users? How do these experiences relate to problems reported in previous research on aging and performance? What are some usability issues that, in our experience, have caused significant problems in the daily lives of older adults?
   Solutions: What are some ways to address the needs of older users? Are there reasonable solutions to the challenges reported by participants? What design interventions have been successful for participants?
   Methods: How does one go about ensuring that a product will be usable across the life-span? What are the unique challenges of usability testing with older users? How does one justify considering older users in the design process?
Keywords: Usability, Aging, Training, Consumer products, Health care products, Older users
The SIGCHI International Issues Committee: Taking Action BIBAKPDF 374
  David G. Novick
The SIG will address the issues raised in the recommendations that serve as the IIC's principal charge:
  • To establish and maintain a constructive relationship with IFIP TC 13,
  • To develop means of encouraging respect for and understanding of differences
       of language and culture,
  • To develop a program for SIGCHI-sponsored international scientific projects,
  • To develop a program that fosters international relationships in HCI
  • To develop a program to support HCI in developing countries that accounts for
       economic disparities,
  • To develop network mechanisms that foster cooperation and mobility of
       researchers and practitioners, and
  • To participate in the construction of the new CHI society by providing
       international requirements.
    Keywords: SIGCHI, International issues, Community
  • Virtual Reality Applications in Health Care BIBAKPDF 375
      Suzanne Weghorst
    Health Care is emerging as one of the more promising application areas for the immersive interface technologies of virtual environments and augmented reality.
       Among the factors contributing to this promise are:
  • the development of the "electronic patient record";
  • the ubiquitous nature of many clinical information needs;
  • a general atmosphere of acceptance of technological advances;
  • considerable "seed" funding by Federal agencies, in particular the Department
       of Defense, NASA and the National Library of Medicine; and
  • a match between VR/AR affordances and certain key health care tasks. Despite widespread interest within the health care industry, the clinical acceptability of these applications is by no means a given. As with other health care technologies, acceptance of VR/AR applications will be subject to stringent measures of utility, usability and performance.
       Issues of interest to this SIG include, but are not limited to, the following general topic areas:
  • design and evaluation of medical simulation training systems;
  • telemedicine interface requirements;
  • diagnostic uses of VR/AR technologies;
  • clinical data presentation and representation methods;
  • direct therapeutic applications of VR/AR technology;
  • real-time AR performance enhancement;
  • clinical usability of VR/AR technologies; and
  • medical dangers of immersive technologies. Additional related topics will be solicited from the SIG participants and will evolve from SIG discussions.
    Keywords: Medical interfaces, Simulation, Virtual reality, Augmented reality, Immersive environments, Telemedicine
  • The CHI Conference Review Process: Writing and Interpreting Paper Reviews BIBAKPDF 376
      Wendy E. Mackay
    The CHI technical program has a very thorough and somewhat complex review process. Every year, a pool of over 1000 reviewers provide an average of eight reviews for 350 or more technical papers. A group of 30-40 associate chairs read and interpret these reviews and write a metareview for each paper. The associate chairs then discuss each paper at the technical program committee meeting, weighing the quantitative and qualitative evaluations of the reviewers, and make the final selection for the conference.
       The purpose of this special interest group is to explain the details of this process to both reviewers and potential authors. Reviewers can learn how to write reviews that have an impact and authors can learn how to interpret their reviews and, we hope, improve their chances of being accepted.
    Keywords: Review process, CHI technical program
    10 Ways to Destroy a Perfectly Good Game Idea BIBAKPDF 377
      Paul Mithra
    Good game design involves a variety of interactive, game play, theory, and interface design components. Game designers must always face the challenge of getting a good idea developed into a useable game. Great game concepts can have difficulty coming to fruition when the production demands of a business environment intervene. The solution for game designers is to recognize the pitfalls and be able to handle them of come up with alternatives that don't jeopardize the outcome of the game-design.
       This SIG will discuss 10 fundamental pitfalls all game designers face.
    Keywords: Game design, Game production, Interactive entertainment
    HCI / SIGCHI Issues for Policy '98 BIBAKPDF 378
      Austin Henderson
    Policy'98 will discuss a broad range of policy issues. These will include:
       Universal Service: What can be done to promote widespread access to the benefits of the Internet? What is the role of government and the role of the private sector in wiring schools, libraries, and medical facilities?
       Electronic Commerce: How much public policy does EComm need? What problems would inadequate, excessive, or misguided policies cause? Can compromises in areas like fair trade practices, fraud prevention, security, privacy, and taxation advance the interests of all stakeholders?
       Intellectual Property in Cyberspace: What will be the impact of the WIPO agreements on copyright in cyberspace? How should intellectual property be protected and what safeguards are necessary to protect libraries and academic institutions?
       Education Online: The Internet offers unparalleled opportunities for learning and teaching. What public policy and technical challenges must be met to realize these prospects?
    Keywords: Public policy issues, Policy'98
    SIG on Contextual Techniques: Real Life Experience with Contextual Techniques BIBAKPDF 379
      Karen Holtzblatt; Hugh R. Beyer
    Contextual techniques are used to collect in-depth information on how people work. Through these techniques engineering teams collect the knowledge they need to design products that fit their users well. But the pioneers introducing the new approaches have to figure out how to apply them to the problem and organization to make sure that their teams can do the work successfully.
       This SIG presents the experience of practitioners who have been introducing contextual techniques into their organizations on their own. They describe the projects they have worked on and the ways they have adjusted contextual approaches meet their needs and fit the constraints of their organizations. Participants will have the opportunity to ask questions about how the presenters made trade-offs and overcame hurdles, and to discuss problems they have faced from their own experience.
       The session gives participants the opportunity to learn from those who have tried introducing contextual techniques into their organizations. It will be of interest to those who wish to introduce such techniques themselves and to those who have had difficulty doing so in the past. Participants should expect a lot of discussion about how to make contextual field research work in the real world, and how to handle teammates and organizations to make it acceptable.
    Keywords: Analysis methods, Design techniques, Customer-centered design, Ethnography, Usability engineering, Team design, Domain analysis, Work modeling, Software engineering, Task analysis, User models, User studies, Work analysis
    Bootstrap Alliance SIG: Toward Open Hyperdocument Systems BIBAKPDF 380
      Douglas C. Engelbart
    We will hold a Special Interest Group (SIG) meeting concerning the Bootstrap Alliance, a group working toward the implementation and evolution of Open Hyperdocument Systems based on lessons learned and design principles developed in products beginning with our NLS/Augment system and continuing through environments like the World Wide Web. We hope to involve participation in this Alliance by members of the greater CHI community.
    Keywords: Collaborative work, Collaborative learning, Hypermedia, Virtual community, Knowledge management, Bootstrap Alliance
    Special Interest Group on Social Navigation BIBAKPDF 381
      Alan Wexelblat
    Social navigation is the process of using information from other people to find things. These things may be locations, recommendations, or contacts with people. Several research projects in this area have been undertaken in recent years, but these efforts have been dispersed and uncoordinated. The goal of this SIG is to open a dialog among researchers in this area and begin a process of research sharing which has so far been absent.
    Keywords: Navigation, Information filtering, Recommendation
    SIG on Unpacking Strategic Usability: Corporate Strategy and Usability Research BIBAKPDF 382
      Stephanie Rosenbaum; Judee Humburg; Janice Rohn
    Some of the issues the workshop explored are:
  • Impact of organizational profiles (including characteristics such as size,
       culture, organizational structure, products and services, product life
       cycles) on strategic usability
  • Human factors as a bridge between marketing and development; ties between
       market research and usability research
  • Use of consultants as missionaries for usability research, as well as
       usability planners and implementers
  • What customer research activities are central to corporate planning
  • Organizational and educational barriers to implementing strategic usability
  • Management commitments or positioning needed to support strategic usability
    Keywords: Best practices, Business direction, Corporate planning, Corporate strategy, Customer data collection, Customer needs, Market positioning, Strategic planning, Strategic usability, Usability, Usability research, User-centered design
  • Students at CHI 98 BIBAKPDF 383
      Brian D. Ehret; Marilyn C. Salzman
    CHI conferences provide a unique opportunity for HCI students to interact: trading war stories, sharing lessons learned, and describing attributes of their particular schools or academic programs. This peer interaction not only fosters the development of a broadened view of HCI but also may serve more pragmatic ends such as assisting in the selection of a graduate program or the development of a thesis topic. Much of this interaction takes place informally as a part of the student volunteer program, the doctoral consortium, or in the hallways between sessions. The purpose of the Students at CHI 98 SIG, like the SIGs of previous years [1, 2], is to bolster this interaction by providing it a dedicated, semi-structured forum in which to take place.
    Keywords: Students, Graduate programs in HCI, Thesis issues
    HCI in South America: Current Status and Future Directions BIBAKPDF 384
      Felipe Afonso de Almeida; Andre Gradvohl; Luciano Meneghetti
    HCI research in South America is still in its infancy. Most of professionals and researchers in the region do not have a good understanding of what are theirs peers research agenda and how to cooperate in projects. Considering this very loose cooperation and awareness, this SIG will bring HCI people together (from the region or not) to develop a better understanding of the current status, problems and experiences and to discuss future directions of HCI in South America. The aim is to obtain an overview of HCI presence in the region. Of special interest will be the characterization of weak and strong points of this presence. This overview will act as the start point towards an identification of the reasons underlying the current status in each country. For this, it will be discussed problems, successful experiences involving funding, administrative issues, software development, awareness of HCI for software developers and courses.
    Keywords: HCI, South America, Current status, Future directions
    Captology: The Study of Computers as Persuasive Technologies BIBAKPDF 385
      BJ Fogg
    As computers become increasingly ubiquitous, distributed, and specialized, the CHI community has a greater need to understand the effects of -- and the potentials for -- interactive technologies that change attitudes, beliefs, and behaviors. An understanding of captology not only enriches HCI theory about how humans interact with computers, but it can also lead to better design of interactive technologies, especially those that have the difficult task of persuading users to change attitudes and behaviors in beneficial ways.
    Keywords: Captology, Psychology of HCI, Persuasion, Influence, Agents, Interaction design
    SIG: Children and the Internet BIBAKPDF 386
      Debra A. Lieberman
    This special interest group meeting will focus on children's special needs and interests as Internet users. All CHI98 attendees interested in the topic are welcome to attend. In addition to discussing pertinent issues, SIG participants will be invited to introduce themselves to the group so that people who share common interests will have an opportunity to meet.
    Keywords: Children, Adolescents, Internet, Web, Education, Learning, Instructional design, School, Family, Entertainment
    Culture and International Software Design BIBAKPDF 387
      Julie Khaslavsky
    Many issues emerge when we discuss culture and design. These include:
  • What exactly is culture? What do you look for when learning about another
  • How do you obtain relevant cultural information about a specific country?
       How do you determine the relevant cultural variables for each country?
  • How do you interpret cultural data? How do you generate concrete design
       ideas for your product based on cultural information?
  • What are good examples of culturally related issues that have come up in past
       design projects?
  • What are the most important problem spots to pay attention to in
       international design?
  • How important is culture amongst all of the other design considerations that
       go into a project?
  • Are cultural considerations relevant for all countries or just those that are
       vastly different from the home base? How significant are cultural
       differences between western nations as opposed to the obvious differences
       between western and eastern cultures?
  • Are the financial benefits of improving localization enough to outweigh the
       potential increased costs of entry into foreign markets? How do you cut
       corners and still succeed?
    Keywords: International interfaces, Localization, Internationalisation, Translation, Usability, Design approaches, Design strategies
  • So You Want to be a User Interface Consultant BIBAKPDF 388
      Austin Henderson; Jeff Johnson
    The proposed SIG will provide CHI professionals with insight into the challenges and rewards of being a CHI consultant. The expected audience would be CHI professionals who are interested in the tradeoffs between doing research and/or development as an employee and working as a consultant. This would include those who are considering leaving jobs in product companies, government agencies, or academia to become consultants. It would also include those who want to better understand the range of skills that CHI consultants have.
    Keywords: User interface consultancy, Design consultancy
    Current Issues in Assessing and Improving Documentation Usability BIBAKPDF 389
      Laurie Kantner; Stephanie Rosenbaum
    User documentation is vital to successful computer products. Managers and developers recognize the role of documentation in overall product usability, but they often miss opportunities to improve documentation usability as part of the product-development effort.
       The challenges of documentation usability have grown with the proliferation of available media:
  • Traditional print-based documentation
  • Online tutorials and documentation delivered with the product
  • Online help systems
  • Documentation delivered over the WWW
  • Interactive performance support elements of the user interface: wizards,
       error messages, screen dialogue Therefore, this SIG -- now in its ninth annual session -- is a forum on human factors in computer documentation. This meeting provides CHI 98 attendees a specific opportunity to discuss recent developments in documentation usability.
       Topics include:
  • Integrating documentation and rest-of-product usability testing
  • Pitfalls in documentation usability testing
  • Usability issues with single-source documentation
  • Usability testing of electronic performance support systems
  • Documentation on the Web (quality issues, update schedules, work processes)
  • How to make documentation usable for users who don't read
  • Structuring document libraries: online help, online manuals, printed
  • Techniques for collecting documentation usability data early in the product
       development cycle
  • Usability metrics for online help -- what have we learned?
  • Changing role of the documenter in software development (as information
       designers, as UI designers)
  • Cost-justifying documentation usability programs
    Keywords: Documentation, Documentation usability, Information design, Information development, Documentation standards, Usability testing, Product development
  • Measuring Website Usability BIBAKPDF 390
      Jared M. Spool; Tara Scanlon; Carolyn Snyder; Will Schroeder
    Web design is still primarily an artistic endeavor. However, we are beginning to see empirical research results that tell us what pitfalls to avoid in order to create successful websites.
       In this SIG, we will discuss the latest research results available. Individuals designing websites will find out what is known about successful design, as well as what questions are still unanswered.
       This SIG will also be a forum for researchers to discuss methods and share objectives. Researchers will have an opportunity to interact with website designers to understand the research still required to identify the key to successful design.
    Keywords: Web design, Usability testing, Usability evaluation, Searching